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Keira Belote

309 Buddy Lane                                                                                                                   keira@yahoo.com

Volente, TX 78001                                                                                                                     C 512.970.9876

PROFESSIONAL SUMMARY

Results-driven Training & Development Professional with a stellar, 14-year track record of excellence and achievement. Consistently raise corporate bottom line by generating creative education programs that raise staff capability, workforce morale, operational efficiency, and service quality. World-class leader who gains crucial buy-in on change initiatives by forging positive, powerful relations with all staff members and senior executives. Experienced and confident public speaker.

Areas of Expertise

Corporate Change Management

Process Redesign & Improvement

Strategic Business Planning

Team Leadership & Motivation

Project Management

Cross-Functional Collaboration

Staff Training & Development

Coaching & Mentoring

Workforce Morale & Retention

    Adult Learning Theory                        Instructional Design                             Classroom Facilitation                  

Professional Experience

State Farm Insurance Companies, Austin, TX                                                                                                     

Training Team Manager (2011 – Present): Charged with leading team’s transition back into claims department. Develop staff via highly technical curriculum lasting up to 15 weeks. Partner with various other areas including HR, corporate office, and technical support. Lead a 50-member team.

·         Generated influx of talent by hiring and training ~90 new employees in past 6 months.

·         Maintained staff engagement and morale during complex and challenging team transition from learning/development back into claim operation.

·         Facilitated conversion to highly complex new claims system (first change in 30 years) by revamping associated training curriculum.

·         Registered as Continuing Education Administrator for Texas operations.

Learning & Development Assistant Manager (2006 – 2011): Led and developed 2 managers and up to 20 trainers in orientation of new hires and development of existing personnel. Serviced and supported 2500+ internal customers throughout Texas. Identified and pursued training opportunities to improve business efficiency and profitability.

·         Raised staff productivity 900% with no loss in quality by granting new employees ample exposure to claim system and client interaction during 5-week period required to wait for license.

·         Facilitated concurrent orientation of 60 new associates (largest single group hire to date) by launching virtual training environment that ensured consistency across 6 locations. Achieved 97%+ pass rates on State of Texas and key internal reviews.

·         Saved $1.25M over 4 years by strategically outsourcing basic training to vendors via web portals and focusing internal resources on critical learning needs. Overcame initial staff resistance by demonstrating equivalent education value and drastic ROI potential. (Classes cost $45 per hour, portals cost just $3 per hour.)

·         Cut yearly costs $400K by strategically outsourcing development programs and refocusing organization on needs-based training via virtual classroom.  

Keira Belote                                                                                                                                                                             Page 2

Professional Experience continued…

Learning & Development Supervisor (2003 – 2006): Oversaw a team of 25 educating a 4K+ member workforce. Spearheaded creation of regular and specialized programs based on close review of workforce needs. Ensured compliance with established models of facilitation, instructional design, and adult learning best practice.

·         Led consolidation of diverse technology, associate, and leadership training teams into one functional unit. Gained staff buy-in to new leadership vision during a difficult change period by soliciting and applying input from all team members.

·         Improved morale and retention of top performers by creating development program for high-potential employees.

·         Reinforced overall staff engagement and performance by designing “Development In the Work” initiative that championed on-the-job learning and self-improvement.

·         Standardized claim training by driving successful launch of designated statewide team that granted organization better overall compliance and scalability.

Claim Team Manager (1998 – 2003): Led and motivated 15 frontline employees in a call center environment. Coordinated all staff onboarding and training. Set and executed ~$10M facility budget.

·         Took team from last place to #1 on floor by granting staff ability to work exclusively within personal strength areas. Measure restored morale and motivation across the board.

·         Cut yearly salary costs $500K+ by changing ratio of exempt and non-exempt staff.

·         Raised annual bottom line $250K by proactively soliciting ideas and discussion from entire group on process improvements and cost reductions.

·         Substantially improved new hire retention and effectiveness by building orientation and mentor programs from scratch.

Education

Bachelor of Business Administration (BBA), University of Texas, Arlington, TX

Certification

Lean Six Sigma Yellow Belt

Training

Human Performance Improvement (HPI) Gap Analysis

Problem Solving & Decision Making, Kepnor-Tregoe

Prosci’s ADKAR Change Management Model

ADDIE Instructional Design Model

Instructional Design, PMI

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