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LILLY  Pena

309 Young Street, SE, Washington, DC 20001

202.575.9876 (H) 703.609.1230(M)

٠lilly@comcast.net

Highlights of Qualifications

• Over 20years of Human Resources and Information Technology experience.
• Extensive knowledge and experience with Learning Management Systems (LMS) such as DHScovery/Plateau and leadership development programs.
• Senior level operational support for federal agencies.
• Ability to establish and manage relationships with constituents at various management levels.
• Demonstrated strengths: attention to detail, project management, strategic planning, written and verbal communication, excellent problem-solving and analysis skill and strong work ethic.
• Analytical organizer who possesses the ability to quickly assess needs, prioritize tasks and finish projects and duties satisfactorily
• Specializes in process analysis and making changes and recommendations to streamline workflow and improve productivity and efficiency
• Effective in establishing and maintaining successful relations with diverse staff at all levels
• Excellent internal and external customer relations skills, including troubleshooting
• Self starter who is at ease working independently or in a team environment
• Excellent interpersonal and coaching skills
• Evidence of the practice of a high level of confidentiality

Professional Experience

Training Analyst

Preferred Staffing Group/FBI

Washington, DC                                                                                                           12/12 to Present

• Work as Unified Financial Management System (UFMS) Administrator with end users to ascertain training requirements
• Enters training request in TRUSTEE access data base
• Track course logistics via FD event log and calendars
• Maintain Virtual Academy (verifying prerequisites have been met, approve/deny  registration and graduate participants)
• Notify course participants of training information, and send reminders to individuals via email or outlook meeting invites, or other methods to be identified
• Provide classroom logistical support:  scheduling, materials, supplies, technical issues, etc.
• Traditional classroom training will occur at multiple locations (including FBIHQ, CJIS, Chantilly, Quantico, Dumfries, and potentially field offices around the country), for which on-site logistical support is required (including: escort access, badging requirements.)ts, open/close classroom)
• Coordinate the rescheduling of training events and movement for which additional administrative logistical support will be required
• Report and graduate via TRUSTEE and the Virtual Academy
• Provides extensive coordination and communication via data calls, telephone and email
• Prepares and distributes certifications and course completion

User Application Liaison

Northrop Grumman/ Department of Homeland Security

Human Capital Business System (HCBS),

Office of the Chief Human Capital Officer (OCHCO),

Washington, DC                                                                                               05/10 to 12/12

·         Monitor daily operations of DHS HRIT enterprise systems , trouble-shoot daily processing jobs, communicate with vendors/customers on operational issues or improvements, send out notifications to DHS component points of contact (POCs) when enterprises systems are down or experiencing issues and verify all systems are functioning

·        Provide Support Desk services such as Incident Report (IR) Management which includes the following duties; support the intake process for IRs, receive IR, assignment of proper priorities , assign to an appropriate party with the appropriate due dates, monitor status of IR, close IR, communicate with vendors and components on IR status, monitor fixes/closures and produce case management metric reports.  Used Access, Excel and Powerpoint to generate reports.

·        Record all Incidents Requests in the Service Desk IR Tracking system (Access database).  Using the Service Desk database, generate status reports and distribute to appropriate parties for resolution and timeliness

·        Perform system administrator functions on the DHS’ LMS DHScovery application such as account unlock, password reset, course credit/completions, and supported users with their year end, mandatory training requirements

·        Conduct Employee Transfers and system administration functions (i.e., password reset, unlock user accounts, etc.) on DHS’s Time & Attendance WebTA application

·        Utilize the National Finance Center (NFC) Corporate Personnel/Payroll system to verify DHS employment, review and confirm personnel actions processing, send NFC notifications to component POCs, create test plans and lists for NFC testing and validate employee transfers and test results

·        Support enhancement and systems testing on NFC’s EmpowHR application

·        Develop and maintain Standard Operating Procedures (SOPs), Job Aids and Test Plans

·         Coordinate with DHS components to help solve Tier 2HRIT issues and document the solutions

·         Receive requests for HRIT system enhancements via Service Desk database and assign to appropriate Project manager

·         Coordinate communications and support with components which  involves issues or incidents that require extensive research solutions for any of DHS's Human Resources applications (EmpowHR, DHScovery, National Finance Center (NFC) Corporate, WebTA, etc.).

·         Use basic federal Human Resource, Payroll and Time & Attendance knowledge to support Service Desk testing activities.  Support testing on DHS HRIT systems for application enhancements, new releases and other deployment-related activities.

·         Support, facilitate and/or lead DHS Augment component meetings

·         Help establish a knowledge base of solutions of solved issues and questions

·         Research, prepare and compile data analysis for EmpowHR Open IR Reports/Reconciliation Reports, Overdue/Pending IR tickets and the weekly S1_USM Report. 

Training Coordinator/Registrar                                                                         05/09 to 05/10

Northrop Grumman/ Department of Homeland Security           

Enterprise Learning & Development Division (ELD),

Office of the Chief Human Capital Officer (OCHCO),

Washington, DC          

·         Provided technical and logistical training support forDHS’s Employee Learning and Development (ELD) LeadershipInstitute and Preparedness Center. Worked as the Training Administer for the DHScoveryLearning Management System (LMS) which was built using Plateau software.  While serving as ELD’s Training Coordinator/Registrar for DHScovery programs – I was responsible for the following:

·         Coordinated registrationsfor over 2,500 employees using DHScovery

·         Facilitated Help Desk support for DHScovery users, administrator and facilitators

·         Managedcourse scheduling and developthe agendas for over 30 courses through ELD

·         Updated and maintainedapplication course content, catalogues, learning plans and user records

·         Reviewed and assess appropriate approval roles; add, revise and assign curricula; track and monitor course completions.

·         Provided on-site event management, logistical support, and vendor coordination.

·         Developed Level-1 training evaluations; analyze evaluations findings, draft reports, and make recommendations to improve fulfillment of program objectives.

·         Created and manage technology and classroom resources, inventories and training materials.

·         Addresseddata inconsistencies and system challenges for DHScovery.  Make recommendations to solve applications issues in accordance with DHS policies and procedures.

Senior Administrative Assistant                                                                                    04/06 to 05/09

ICF International/ Federal Business Development

Fairfax, VA

·         Provided executive level administrative and operational support for Corporate Business Development Senior Vice President and other departmental staff.

·         Managed meeting support services including: scheduling, hotel and conference room arrangements, catering services, conference and video services.

·         Responded to departmental inquiries via e-mail and telephone communication.

·         Managed and coordinated appointments, customer meetings, all travel requests, invoices, expense reports, account plans, and invoicing and procurement actions.

·         Drafted and obtained personnel requests; assisted with new hire coordination

·         Managed the review, development, and distribution of content and materials for departmental website, business, portal, and meeting presentations.

Various Positions                                                                     10/95 to 04/06 and from 2009- 2012

Northrop Grumman

Provided administrative, operational, and IT support to various departments and contracts within

Northrop Grumman. 

·        Senior Executive Assistant, Business Development                                                    01/04 to 04/06

·        Senior Executive Assistant, Marketing and Communications                                       01/04 to 04/06

·        Executive Assistant, TRW/ Six Sigma/ Performance Consulting                                   11/02 to 01/04  

·        Executive Assistant, Internal Revenue Service, ISC Contract                                        01/99 to 11/02

·        Executive Secretary, BDM                                                                                        02/98 to 01/99

·        Administrative Services Coordinator                                                                           10/96 to 02/98

·        Administrative Lead/Office Manager                                                                           10/95 to 10/96

·        Delivered on/off-site meeting and event coordination including: managing calendars; coordinating/prioritizing meeting arrangements, preparing all travel arrangements; coordinating media requests, processing expense reports; and reviewing consultant and vendor agreements.

·        Prepared spreadsheet/documentation reports and registration for weekly and monthly meetings.

·        Facilitated Six Sigma training.

·        Designed and developed graphics/artistic presentation for publications and technical documents to support marketing and sales efforts.

·        Served as liaison between Human Resources, Accounting and Executive Offices.

·        Prepared correspondence, tracked performance appraisal process, and purchase requisitions. 

EDUCATION / PROFESSIONAL DEVELOPMENT

LMS Training "Train the Trainers”                                                          Arlington, VA                 2012

USDA Graduate School, Federal Human Resource Mgmt,                       Virginia Beach, VA         2011

International Airline Training Travel School,                                        Oakland CA                  1981

Virginia State College,                                                             Petersburg, VA              1974-1975

T.C. Williams High School,                                                                  Alexandria VA                1974

American Red Cross Disaster Institute, Disaster Relief Certification,        Bethesda, MD

Outward Bound School,                                                                       Duluth, MN

Culbreth & Culbreth,    Youth Mentoring Association,                              Washington, DC

Clearance Level:  Top Secret

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