Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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309 Young Street, SE, Washington, DC 20001
202.575.9876 (H) 703.609.1230(M)
٠lilly@comcast.net
Highlights of Qualifications
- Over 20years
of Human Resources and Information Technology experience.
- Extensive
knowledge and experience with Learning Management Systems (LMS) such as
DHScovery/Plateau and leadership development programs.
- Senior
level operational support for federal agencies.
- Ability to establish and manage
relationships with constituents at various management levels.
- Demonstrated strengths: attention to
detail, project management, strategic planning, written and verbal
communication, excellent problem-solving and analysis skill and strong
work ethic.
- Analytical organizer who possesses the ability
to quickly assess needs, prioritize tasks and finish projects and duties
satisfactorily
- Specializes in process analysis and making
changes and recommendations to streamline workflow and improve
productivity and efficiency
- Effective in establishing and maintaining
successful relations with diverse staff at all levels
- Excellent internal and external customer
relations skills, including troubleshooting
- Self starter who is at ease working
independently or in a team environment
- Excellent
interpersonal and coaching skills
- Evidence
of the practice of a high level of confidentiality
Professional Experience
Training Analyst
Preferred Staffing Group/FBI
Washington, DC 12/12
to Present
- Work
as Unified Financial Management System (UFMS) Administrator with end users
to ascertain training requirements
- Enters
training request in TRUSTEE access data base
- Track
course logistics via FD event log and calendars
- Maintain
Virtual Academy (verifying prerequisites have been met, approve/deny registration and graduate participants)
- Notify
course participants of training information, and send reminders to
individuals via email or outlook meeting invites, or other methods to be
identified
- Provide
classroom logistical support: scheduling, materials, supplies,
technical issues, etc.
- Traditional
classroom training will occur at multiple locations (including FBIHQ,
CJIS, Chantilly, Quantico, Dumfries, and potentially field offices around
the country), for which on-site logistical support is required (including:
escort access, badging requirements.)ts, open/close classroom)
- Coordinate
the rescheduling of training events and movement for which additional
administrative logistical support will be required
- Report
and graduate via TRUSTEE and the Virtual Academy
- Provides
extensive coordination and communication via data calls, telephone and
email
- Prepares
and distributes certifications and course completion
User Application Liaison
Northrop Grumman/ Department of Homeland
Security
Human Capital Business System (HCBS),
Office of the Chief Human Capital Officer
(OCHCO),
Washington, DC 05/10
to 12/12
·
Monitor daily operations of DHS HRIT
enterprise systems , trouble-shoot daily processing jobs, communicate with
vendors/customers on operational issues or improvements, send out notifications
to DHS component points of contact (POCs) when enterprises systems are down or
experiencing issues and verify all systems are functioning
·
Provide Support Desk services such as Incident
Report (IR) Management which includes the following duties; support the intake
process for IRs, receive IR, assignment of proper priorities , assign to an
appropriate party with the appropriate due dates, monitor status of IR, close
IR, communicate with vendors and components on IR status, monitor
fixes/closures and produce case management metric reports. Used Access, Excel and Powerpoint to generate
reports.
·
Record all Incidents Requests in the Service
Desk IR Tracking system (Access database).
Using the Service Desk database, generate status reports and distribute
to appropriate parties for resolution and timeliness
·
Perform system administrator functions on the
DHS’ LMS DHScovery application such as account unlock, password reset, course
credit/completions, and supported users with their year end, mandatory training
requirements
·
Conduct Employee Transfers and system
administration functions (i.e., password reset, unlock user accounts, etc.) on DHS’s
Time & Attendance WebTA application
·
Utilize the National Finance Center (NFC)
Corporate Personnel/Payroll system to verify DHS employment, review and confirm
personnel actions processing, send NFC notifications to component POCs, create
test plans and lists for NFC testing and validate employee transfers and test
results
·
Support enhancement and systems testing on
NFC’s EmpowHR application
·
Develop and maintain Standard Operating
Procedures (SOPs), Job Aids and Test Plans
·
Coordinate with DHS components to help solve
Tier 2HRIT issues and document the solutions
·
Receive requests for HRIT system enhancements
via Service Desk database and assign to appropriate Project manager
·
Coordinate communications and support with components
which involves issues or incidents that
require extensive research solutions for any of DHS's Human Resources
applications (EmpowHR, DHScovery, National Finance Center (NFC) Corporate,
WebTA, etc.).
·
Use basic federal Human Resource, Payroll and
Time & Attendance knowledge to support Service Desk testing
activities. Support testing on DHS HRIT
systems for application enhancements, new releases and other deployment-related
activities.
·
Support, facilitate and/or lead DHS Augment component
meetings
·
Help establish a knowledge base of solutions
of solved issues and questions
·
Research, prepare and compile data analysis
for EmpowHR Open IR Reports/Reconciliation Reports, Overdue/Pending IR tickets
and the weekly S1_USM Report.
Training Coordinator/Registrar 05/09 to 05/10
Northrop Grumman/
Department of Homeland Security
Enterprise Learning
& Development Division (ELD),
Office of the Chief
Human Capital Officer (OCHCO),
Washington, DC
·
Provided technical and logistical training
support forDHS’s Employee Learning and Development (ELD) LeadershipInstitute
and Preparedness Center. Worked as the Training Administer for the DHScoveryLearning
Management System (LMS) which was built using Plateau software. While serving as ELD’s Training Coordinator/Registrar
for DHScovery programs – I was responsible for the following:
·
Coordinated registrationsfor over 2,500
employees using DHScovery
·
Facilitated Help Desk support for DHScovery users,
administrator and facilitators
·
Managedcourse scheduling and developthe agendas
for over 30 courses through ELD
·
Updated and maintainedapplication course
content, catalogues, learning plans and user records
·
Reviewed and assess appropriate approval
roles; add, revise and assign curricula; track and monitor course completions.
·
Provided on-site event management, logistical
support, and vendor coordination.
·
Developed Level-1 training evaluations; analyze
evaluations findings, draft reports, and make recommendations to improve
fulfillment of program objectives.
·
Created and manage technology and classroom
resources, inventories and training materials.
·
Addresseddata inconsistencies and system
challenges for DHScovery. Make
recommendations to solve applications issues in accordance with DHS policies
and procedures.
Senior Administrative
Assistant 04/06
to 05/09
ICF International/ Federal
Business Development
Fairfax, VA
·
Provided executive level administrative and
operational support for Corporate Business Development Senior Vice President and
other departmental staff.
·
Managed meeting support services including:
scheduling, hotel and conference room arrangements, catering services,
conference and video services.
·
Responded to departmental inquiries via
e-mail and telephone communication.
·
Managed and coordinated appointments,
customer meetings, all travel requests, invoices, expense reports, account
plans, and invoicing and procurement actions.
·
Drafted and obtained personnel requests; assisted
with new hire coordination
·
Managed the review, development, and
distribution of content and materials for departmental website, business, portal,
and meeting presentations.
Various Positions 10/95
to 04/06 and from 2009- 2012
Northrop Grumman
Provided administrative, operational, and IT
support to various departments and contracts within
Northrop Grumman.
·
Senior Executive Assistant, Business
Development 01/04
to 04/06
·
Senior Executive Assistant, Marketing and
Communications 01/04
to 04/06
·
Executive Assistant, TRW/ Six Sigma/
Performance Consulting 11/02
to 01/04
·
Executive Assistant, Internal Revenue
Service, ISC Contract 01/99
to 11/02
·
Executive Secretary, BDM 02/98
to 01/99
·
Administrative Services Coordinator 10/96
to 02/98
·
Administrative Lead/Office Manager 10/95
to 10/96
·
Delivered on/off-site meeting and event
coordination including: managing calendars; coordinating/prioritizing meeting
arrangements, preparing all travel arrangements; coordinating media requests,
processing expense reports; and reviewing consultant and vendor agreements.
·
Prepared spreadsheet/documentation reports
and registration for weekly and monthly meetings.
·
Facilitated Six Sigma training.
·
Designed and developed graphics/artistic
presentation for publications and technical documents to support marketing and
sales efforts.
·
Served as liaison between Human Resources,
Accounting and Executive Offices.
·
Prepared correspondence, tracked performance
appraisal process, and purchase requisitions.
EDUCATION
/ PROFESSIONAL DEVELOPMENT
LMS Training "Train the Trainers” Arlington,
VA 2012
USDA Graduate School, Federal Human Resource Mgmt, Virginia
Beach, VA 2011
International Airline Training Travel School, Oakland
CA 1981
Virginia State College, Petersburg, VA 1974-1975
T.C. Williams High School, Alexandria VA 1974
American Red Cross Disaster Institute, Disaster Relief Certification, Bethesda, MD
Outward Bound School, Duluth, MN
Clearance
Level: Top Secret
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