Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Education:
Matawan Regional HS Graduated 1974
Computer Learning Center Paramus, NJ Associates in Computer Science 1984
Numerous Technical in house and classroom lead training classes during my 27+ years including certification for Harvard Leadership Project Management Essentials.
Experience:
Download Resume Format
Peter S. Ginsburg,
526 East Second Street
Boundbrook, NJ 08805
Cell: (908)-309-2983
Home email: pginsburg2004@aol.com
Summary:
A conscientious, results-oriented, lead support professional with 27 years of progressive experience in corporate information technology environments. Results achieved through consistent focus on technical, organizational, time management, and executive communication skills. I am a highly motivated, team player who can assist your company in achieving world class support standards on a consistent basis.
526 East Second Street
Boundbrook, NJ 08805
Cell: (908)-309-2983
Home email: pginsburg2004@aol.com
Summary:
A conscientious, results-oriented, lead support professional with 27 years of progressive experience in corporate information technology environments. Results achieved through consistent focus on technical, organizational, time management, and executive communication skills. I am a highly motivated, team player who can assist your company in achieving world class support standards on a consistent basis.
Education:
Matawan Regional HS Graduated 1974
Computer Learning Center Paramus, NJ Associates in Computer Science 1984
Numerous Technical in house and classroom lead training classes during my 27+ years including certification for Harvard Leadership Project Management Essentials.
Experience:
03/2004 – 04/2011: Deloitte & Touche – Tier 3 Senior Support
Lead Analyst
Provided Global support for
all audit software used by Deloitte &Touche. Lead support analyst for company’s
proprietary accounting software used by all auditors on their laptops. Provided email, phone and LiveMeeting support
when users at all levels from Partners to field auditors experience technical
issues. In addition to supporting our
main audit software I was the System Administrator for the companies Audit
archiving system. This system is an
online repository for every electronic archive for the last 7 years. I provided assistance to users with upload,
retrieval, technical and policy issues.
System administrator of the company’s online auditing research
subscription service. This involved assisting CFO’s at Fortune 500 companies
with all technical questions related to their paid subscriptions.
Developed and administered
training materials to support technical support groups globally on all
accounting software used by the company.
Developed administration guides for all accounting software. I participated in the testing of new releases
for software several times per year. I
traveled across the country to provide testing and training support.
I am proficient in our
trouble ticketing system, Service Desk.
Tickets opened for every incident with detailed notes and daily
follow-up. Assigned all tickets to
members of our group each day and tracked progress though to completion. Additionally provided management with excel reports
to track daily, weekly and monthly ticket progress. I developed 100’s of online resolutions to
assist technicians in quickly resolving issues.
09/98 – 03/2004: AT&T Premises and Desktop Support (PDS) Senior Technical Associate II
Proficient in providing a full array of desktop support services to a client base of approximately 4000 end users at AT&Ts Corporate Headquarters located in Bedminster, NJ. This includes but is not limited to: advanced analysis of trouble/problem resolution relating to personal computers, consultation on hardware, software and network connectivity, installations, upgrades, extensive client support, provisioning of desktop related hardware and software, upcoming enhancements in client management, fault management services, performing systems administration, and support of the Unified Global Domain LAN infrastructure and functionality that users and workgroups require to be fully productive in modern office environments while meeting the Service Level agreements. The hardware/software that is supported is Foundation Architecture (FA) approved, meeting technology refresh criteria. My primary responsibility is to assure a level of proficiency that guarantees business efficiencies by possessing a strong background of technical expertise that encompasses an extremely diverse collection of hardware and software platforms.
Consistently have among the highest ticket counts on my team and follow all policies relating to ticket detail, quality and follow-up. Currently represent our entire District on the National Data Migration Team. This team is responsible for developing the software and processes that all of PDS is now using as a standard to backup and restore customer data. I am also the CCP2 (Customer Care Platform) contact for all CCP2/PDS related issues at my work location. I support clients on a daily basis in the Executive and general population as well as AT&Ts GNOC (Global Network Operations Center) clients. Daily Tier II troubleshooting of Win95/Win98/WinNT/Win2000, Outlook 98/2000, IC3-Image Cast, MS Office 97/2000 suite, MS Exchange, MS Outlook 98/2000, McAfee Virus Software Applications, Windows NT Blue Screens, Troubleshooting Boot up problems, logon, access & connectivity issues. Troubleshoot daily TCPIP work and remote connectivity problems. I am skilled in the support and maintenance of a large variety of Laptops and Desktops. Performing upgrades, migrations, redeployment and patches to customer machines. I participated in the first onsite MCSE 3 month training course at the Bridgewater complex in 2001. In July 2002, was awarded a District Bronze award for volunteering for the National Deployment ABS laptop refresh project. In August of 2002, I was again awarded a District Silver award in recognition of my innovation and technical acumen utilized in the definition of Team goals, technical requirements and development activities for being part of the National FTX team. In August 2003, I was the lead tech and the Bedminster contact for the Nachi virus attack and remediation process. My strong leadership abilities aided the Bedminster complex in quickly and effectively responding to AT&Ts worst virus outbreak to date. Over 500 PCs were cleaned in a one-week period.
10/96 - 9/98: Desktop/Server Lead Tech Worldnet Dial
Lead Desktop/Server Support person for the Worldnet Customer Care group at the Bridgewater Complex. I supported approximately 150 folks in this capacity. In addition to Desktop support, I also administered the groups Novell & Lotus Notes Servers and was the main contact for purchasing software and PCs. Two of the major projects that I was involved with were the transition of 150 Worldnet Customer care folks from ATTMAIL to Exchange mail. I coordinated this effort on my own and did the actual transition. In addition, I transferred all users over to the ISO NT domain and helped to retire the Novell and Lotus notes Servers that I supported.
10/95 - 10/96: Technical Process Manager EWWW (Easy Worldwide Web)
Technical process owner for the newly developed AT&T Easy World Wide Web project. This was part of the Worldnet group and AT&Ts new venture into web hosting. I joined EWWW at the ground level of this new AT&T startup service and was instrumental in the development of this project. My actual title was technical process manager. I developed all of the technical processes for EWWW customer care agents utilized to troubleshoot problems during phone support with ATT business customers. I participated on the team that traveled to Cambridge Mass. to introduce FrontPage (then called Vermeer) into AT&T as our official Web Development Tool. I assisted in developing the online Lotus Notes Trouble Ticketing system that would be used by our customer care team. Interfaced with every group involved in the project and developed detailed processes for interaction and problem resolution. In addition, traveled to Los Angeles, California every other month to train the EWWW Customer care folks that AT&T had outsourced.
4/93 - 10/95: BUGLE (Business Unit General Ledger) Testing and Development Team
Technical manager with the BUGLE (Business Unit General Ledger) development team. BUGLE was the project that would modernize the Corporate Book close process. I worked with the team that tested each part of the new BUGLE system before it was implemented and certified ready to be sent to the Business units. This included testing, monitoring, documenting and coordinating group efforts to correct problems. I maintained our group’s technical documents. In addition, I traveled all over the country to various AT&T sites doing the actual server installations of the new BUGLE software for Business units and training organizations.
8/89 - 4/93: Financial Management Control Group CFO (FSCG)
Worked for the FSCG (Financial Systems Control Group) in CFO at 30 KNB. This group had the overall responsibility for monitoring, tracking and managing the monthly Corporate Book close Process. This position required on-call 24/7duty and responsibilities included interfacing with the Data center, Programming staff and District and Division level managers to ensure that the Book close process was on time and completed by the 7th day of each month. Prior to the 7th day of the month intensive organizational skills were required to ensure everything needed to close the corporate books was in place. In this position, I was able to institute several processes to streamline the Corporate Book close process that saved AT&T tens of thousands of dollars each month in processing costs.
5/86 - 8/89: Resource Utilization Group (RUG)
Joined the Resource Utilization Group (RUG) in 1986. DPA3 was new position that was created and required passing an intensive 5 part technical test. The RUG had the overall responsibility for managing all of the hardware/software resources used in the Data Center. In this position I had responsibility for tracking and monitoring Data center performance. I became proficient in SAS (Statistical Analysis Software) and MICS (Database Management Software) and was instrumental in creating performance tracking reports and a database that reflected various data center resource usage statistics. These reports were vital in enabling the RUG to save thousands of dollars per year in resources and to aid in the overall best cost effective Data center management plan.
8/84 - 5/86: Data Center Support Team
Worked as a Tape Pool Operator at the 30 KNB Data Center. This Data Center was the largest of several that AT&T operated at the time. Responsible for the tape and printer pools learning first hand the inner workings of a large data center environment. I progressed quickly to Mainframe Console Operator by demonstrating outstanding technical skills and a willingness to learn. I was then promoted to Senior Console Operator where I was a mentor to new Console operators in the center. I had responsibility for maintaining system integrity and interacting with thousands of users to ensure that their data processing needs were met.
09/98 – 03/2004: AT&T Premises and Desktop Support (PDS) Senior Technical Associate II
Proficient in providing a full array of desktop support services to a client base of approximately 4000 end users at AT&Ts Corporate Headquarters located in Bedminster, NJ. This includes but is not limited to: advanced analysis of trouble/problem resolution relating to personal computers, consultation on hardware, software and network connectivity, installations, upgrades, extensive client support, provisioning of desktop related hardware and software, upcoming enhancements in client management, fault management services, performing systems administration, and support of the Unified Global Domain LAN infrastructure and functionality that users and workgroups require to be fully productive in modern office environments while meeting the Service Level agreements. The hardware/software that is supported is Foundation Architecture (FA) approved, meeting technology refresh criteria. My primary responsibility is to assure a level of proficiency that guarantees business efficiencies by possessing a strong background of technical expertise that encompasses an extremely diverse collection of hardware and software platforms.
Consistently have among the highest ticket counts on my team and follow all policies relating to ticket detail, quality and follow-up. Currently represent our entire District on the National Data Migration Team. This team is responsible for developing the software and processes that all of PDS is now using as a standard to backup and restore customer data. I am also the CCP2 (Customer Care Platform) contact for all CCP2/PDS related issues at my work location. I support clients on a daily basis in the Executive and general population as well as AT&Ts GNOC (Global Network Operations Center) clients. Daily Tier II troubleshooting of Win95/Win98/WinNT/Win2000, Outlook 98/2000, IC3-Image Cast, MS Office 97/2000 suite, MS Exchange, MS Outlook 98/2000, McAfee Virus Software Applications, Windows NT Blue Screens, Troubleshooting Boot up problems, logon, access & connectivity issues. Troubleshoot daily TCPIP work and remote connectivity problems. I am skilled in the support and maintenance of a large variety of Laptops and Desktops. Performing upgrades, migrations, redeployment and patches to customer machines. I participated in the first onsite MCSE 3 month training course at the Bridgewater complex in 2001. In July 2002, was awarded a District Bronze award for volunteering for the National Deployment ABS laptop refresh project. In August of 2002, I was again awarded a District Silver award in recognition of my innovation and technical acumen utilized in the definition of Team goals, technical requirements and development activities for being part of the National FTX team. In August 2003, I was the lead tech and the Bedminster contact for the Nachi virus attack and remediation process. My strong leadership abilities aided the Bedminster complex in quickly and effectively responding to AT&Ts worst virus outbreak to date. Over 500 PCs were cleaned in a one-week period.
10/96 - 9/98: Desktop/Server Lead Tech Worldnet Dial
Lead Desktop/Server Support person for the Worldnet Customer Care group at the Bridgewater Complex. I supported approximately 150 folks in this capacity. In addition to Desktop support, I also administered the groups Novell & Lotus Notes Servers and was the main contact for purchasing software and PCs. Two of the major projects that I was involved with were the transition of 150 Worldnet Customer care folks from ATTMAIL to Exchange mail. I coordinated this effort on my own and did the actual transition. In addition, I transferred all users over to the ISO NT domain and helped to retire the Novell and Lotus notes Servers that I supported.
10/95 - 10/96: Technical Process Manager EWWW (Easy Worldwide Web)
Technical process owner for the newly developed AT&T Easy World Wide Web project. This was part of the Worldnet group and AT&Ts new venture into web hosting. I joined EWWW at the ground level of this new AT&T startup service and was instrumental in the development of this project. My actual title was technical process manager. I developed all of the technical processes for EWWW customer care agents utilized to troubleshoot problems during phone support with ATT business customers. I participated on the team that traveled to Cambridge Mass. to introduce FrontPage (then called Vermeer) into AT&T as our official Web Development Tool. I assisted in developing the online Lotus Notes Trouble Ticketing system that would be used by our customer care team. Interfaced with every group involved in the project and developed detailed processes for interaction and problem resolution. In addition, traveled to Los Angeles, California every other month to train the EWWW Customer care folks that AT&T had outsourced.
4/93 - 10/95: BUGLE (Business Unit General Ledger) Testing and Development Team
Technical manager with the BUGLE (Business Unit General Ledger) development team. BUGLE was the project that would modernize the Corporate Book close process. I worked with the team that tested each part of the new BUGLE system before it was implemented and certified ready to be sent to the Business units. This included testing, monitoring, documenting and coordinating group efforts to correct problems. I maintained our group’s technical documents. In addition, I traveled all over the country to various AT&T sites doing the actual server installations of the new BUGLE software for Business units and training organizations.
8/89 - 4/93: Financial Management Control Group CFO (FSCG)
Worked for the FSCG (Financial Systems Control Group) in CFO at 30 KNB. This group had the overall responsibility for monitoring, tracking and managing the monthly Corporate Book close Process. This position required on-call 24/7duty and responsibilities included interfacing with the Data center, Programming staff and District and Division level managers to ensure that the Book close process was on time and completed by the 7th day of each month. Prior to the 7th day of the month intensive organizational skills were required to ensure everything needed to close the corporate books was in place. In this position, I was able to institute several processes to streamline the Corporate Book close process that saved AT&T tens of thousands of dollars each month in processing costs.
5/86 - 8/89: Resource Utilization Group (RUG)
Joined the Resource Utilization Group (RUG) in 1986. DPA3 was new position that was created and required passing an intensive 5 part technical test. The RUG had the overall responsibility for managing all of the hardware/software resources used in the Data Center. In this position I had responsibility for tracking and monitoring Data center performance. I became proficient in SAS (Statistical Analysis Software) and MICS (Database Management Software) and was instrumental in creating performance tracking reports and a database that reflected various data center resource usage statistics. These reports were vital in enabling the RUG to save thousands of dollars per year in resources and to aid in the overall best cost effective Data center management plan.
8/84 - 5/86: Data Center Support Team
Worked as a Tape Pool Operator at the 30 KNB Data Center. This Data Center was the largest of several that AT&T operated at the time. Responsible for the tape and printer pools learning first hand the inner workings of a large data center environment. I progressed quickly to Mainframe Console Operator by demonstrating outstanding technical skills and a willingness to learn. I was then promoted to Senior Console Operator where I was a mentor to new Console operators in the center. I had responsibility for maintaining system integrity and interacting with thousands of users to ensure that their data processing needs were met.
Download Resume Format
.JPG)
0 comments:
Post a Comment