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William S. Smith
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William S. Smith
3317 Pomarine Ln Norcross, GA 30092
/ (770)715-2621 / (770)696-9055 / William.Smith.523@gmail.com
Career Highlights
·
Team lead and primary
business analyst on a new analytics platform – contributed an estimated $1m ROI
to the organization within two years
·
Proposed,
designed and personally developed a contract, pricing and sales application in
two weeks using QuickBase. Replaced SalesForce licenses with QuickBase saved an
estimated $200k annually
·
Entered an
organization with no documentation and created a full SDLC library, including
user manuals, training materials, application documentation and enterprise workflow
documents from scratch
·
Experienced at
contributing to executive level discussions
·
Led team in user
acceptance testing, detailed user-focused documentation and user training
·
Experienced in
agile, scrum and waterfall development processes
·
Developed
requirements for more than a dozen applications, as well as multiple use cases
for each
·
Served through
several full HEDIS and RADV seasons and have an intimate working knowledge of
HIPAA guidelines
Outcomes Health Information Solutions (2008
– Present)
Business Analyst
(2009 – Present)
Primary skills and duties:
·
Business and
Technical Requirement Generation and Documentation
·
Interviewed Users
to Collect Requirements
·
Use Case Analysis
and Creation
·
Member Data and
Risk Adjustment Analytics Tool Team Lead
·
Project Coordinator
·
Established
Processes, Process Analysis and Optimization
·
QuickBase System Administrator,
Application Development, and Support
·
Created and
Maintained Enterprise-wide SDLC Library
·
User Acceptance
Testing and IT Quality Assurance
·
Created and
Maintained Library of Training Materials and Manuals
·
HEDIS and RADV
Subject Matter Expert
Resource Planning
Supervisor (2008 – 2009)
Managed a team of five Resource Planners. Coordinated with no fewer than
five other departments to ensure successful team function.
Resource Planner
(2008)
Performed data analysis and resource management for
hundreds of field staff. Handled the team’s reporting duties in Excel and PowerPoint.
Eberly and Collard Public Relations (2007)
PR Associate (2007)
Learned the fundamentals of public relations under one of the top firms
in the country (Atlanta Business Chronicle,
2010-2011 Industry Leaders list). Wrote, articles, PR copy and press releases.
Performed media and market research.
Education
The University of
Montana (2005)
Degree: Bachelor of
Arts
Certifications:
CBAP (in progress)
Computer Skills
Operating
Systems: Windows 3.1/95/98/2000/ME/XP/7
Applications: Excel, PowerPoint, Word, QuickBase, Visio, Adobe
Acrobat, Paint.net, Outlook, Photoshop, Final Draft
Programming:
HTML, QuickBase, SQL
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