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KAYLA NGUYEN
309 Redbud Drive, Allen , Texas 75001
Home 972.442.9876 ● Cell 214.606.1230 ● kayla@yahoo.com
PROFESSIONAL
SUMMARY
Test engineer with
fourteen years experience in telecommunication.
Strong troubleshooting and problem solving skills with extensive
knowledge in testing cycle process. Team
player, good strategy, efficient and organized professional responsible for
providing quality technical support, manage bug issues from creation to
closure, on call duty and travel to customer.
ADDITIONAL
STRENGTH
·
Develop test plan, test strategy, and test
cases
·
Execute test cases by manual and automation
·
Develop final test report including test
results and test metrics
·
Maintain system performance and update test
scripts for regression test
KEY
ACHIEVEMENT
·
Completed final test software Marc View EMS GUI Application, NMS GUI Application, and
Console for both Server and Client user:
Install, Remove, Backup, Restore, and Upgrade
·
Completed final test system GPON FTTC ONU,
GPON FTTH ONT , LMR RF IP25™, and Mobile
Handset feature: Alarm, Configuration,
Provisioning, Inventory, and Performance
·
Completed final test Triple-Play-Services
feature: Voice (TDM and Voice over IP),
Internet (ADSL and VDSL), and Video (IPTV and Cable)
·
Upgraded latest Oracle Solaris SW and HW version
to server. Used UNIX and SQL commands to
verify network configuration
·
Awarded outstanding troubleshooting and
problem solving
·
Traveled to customer site for system upgrade
and software upgrade
TECHNICAL
ABILITY
·
Server Platform: HP and SUN
(LINUX, Oracle Solaris, SQL and MYSQL)
·
Operating System: Windows and UNIX
·
Network Protocol: TCP /IP,
SS7, and SIP
·
Test Script:
UNIX and Perl
·
Test Tool:
Mercury Test Director, Rational Clear Quest, Rational Clear Case, and Quick
Test Professional
·
Test Equipment: TERADYNE Spectrum 9100
Series, TEKTRONIX Oscilloscope, HP Network Analyzer, BROADCOM Soft Switch, SPIRENT
Diversify, Nokia Handset, CISCO Modem, and AMERITEC Bulk Call Generator
PROFESSIONAL
EXPERIENCE
ICBS
– Allen , Texas
Test
and Support Lucent
5ESS, AFC VGW, VoIP Handset, and Tellabs GPON ONT
06/08 – Present
·
Maintained IP address and network
performance for all test users
·
Reviewed test requirements with hardware
design and software development team.
Developed test strategy and test plan
·
Executed test procedures and test cases
·
Tested system performance and verified functional
unit feature: channel line, CPU
processor, power board, storage chassis, and alarm panel after they are
upgraded
·
Tested system recovery and verify system
service: TDM, Voice over IP, and ADSL
feature
·
Wrote final test report
·
Opened and closed the bug issues during test
cycle
·
Maintained system and test equipment for
field trial
·
Supported, troubleshot and resolved the
issues on the field
·
Traveled to customer for system upgrade and
software upgrade
Tellabs
– Dallas , Texas
Test
Engineer (Contract)
05/06 – 12/07 GPON FTTC ONU and
FTTP ONT
·
Installed and tested the functional Marc
View EMS GUI software application that
covers Alarms, Security, Provisioning, Maintenance, Report, and Performance
·
Configured and tested the functional GPON system
that covers Alarms, Security, Provisioning, Maintenance, and Performance
·
Tested system performance and verified the GPON
ONU and ONT service with Voice
Over IP, IPTV, and ADSL feature
·
Wrote final test report
·
Reviewed test requirements and modified test
cases for maintenance release
·
Maintained system and updated test scripts for
regression test
·
Opened and closed the bug issues during test
cycle
·
Supported, troubleshot and resolved the issues
on the field
EF
Johnson – Irving , Texas
Test
Engineer Trunked
IP25™ Multi Site: VHF, UHF, and 700/800
MHz
01/04 – 05/06
·
Developed test plan and executed test cases
·
Tested and verified the functional NMS GUI software
application that covers Call Viewer, Call Console, Call Types, Alarm, Security,
Maintenance, and Inventory
·
Tested and verified the functional IP25 system
that covers Alarm, Security, Maintenance, Provisioning, Traffic, and Inventory
·
Tested system performance and verified the mobile
radio handsets
·
Wrote final test report
·
Maintained IP address and storage space for
both NMS GUI Server and Client users, and Console Display Operator
·
Maintained the system and updated test
scripts for regression test
·
Opened and closed the bug issues during test
cycle
·
Supported, troubleshot and resolved the
issues on the field
Marconi
Communications – Irving , Texas
Test
Engineer DISC*S MX
ONU and Enhanced Bandwidth ONU
01/98 – 10/03
·
Developed test plan and executed the test
cases
·
Test and verified functional Marc View EMS GUI
software application that covers Alarms, Security, Provisioning, Maintenance,
Report, and Performance
·
Tested and verified the functional DICS*S MX
and Enhanced Bandwidth ONU system covers Alarms, Security, Provisioning,
Maintenance, and Performance
·
Tested system recovery and verified ONU service
test with TDM and ADSL feature
·
Tested system performance during software
upgrade and system upgrade
·
Wrote final test report
·
Maintained the system and updated test
scripts for regression test
·
Opened and closed the bug issues during test
cycle
·
Supported, troubleshot and resolved the
issues on the field
EDUCATION
Bachelor of Science
in Electrical Engineer, University
of Oklahoma
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