Technical Lead for AT&T Sample Resume Format in Word Free Download

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Anna

309 Pine Bay Dr, Lake Mary, FL 32001

H: (407)804-9876 / M: (407)221-1230

E-mail: anna@live.com

professional summary

·         IT professional with more than twenty years of experiences holding project implementation and consulting positions in Telecommunications.

·          Main areas of experience are Telephony, Billing, Data Migration, Customer Care and Interconnection for Cellular operators, Network Management, Business Process in Telecommunications industry.

·         Good consulting, facilitating, and leadership skills; ability to lead or follow with equal ease.

·         As a senior consultant involved in effective leadership, team-building and project management.

·         Highly flexible and a proven performer in managing multiple project/task demands and delivering results on time

·         Experience in international environments including UK (Bristol, Cambridge), USA (Cincinnati, Orlando, California), Saudi Arabia (Riyadh), Cairo (Egypt) and India.

·         Expertise in analysis, development, and support for OSS/BSS applications for Telecom Industry.

·         Expert in Test Automation

·         Speaker in Test Automation conferences (local and international)

·         PMIS oriented e-training performed.

Specialties

·          Strong track record for delivery of enterprise level software with quality

·          System Integration and Implementation on client site

·          Data Migration

·          Test Strategy and Planning

·          Test Automation Architecture

·          Test Automation Trainer

·          Expert  in defining Test Strategies for Test Automation (front and back-end)

·         Expert in automated tool development and implementation

SKILLS/Strengths

·         Management of Telecommunication implementation projects,

·         Management of Telecommunications consultancy projects,

·         Support/Development of Telecommunication applications

·         Business Requirements,

·         Data Migration,

·         Integration/Solution Tests (Unit, Integration, System, Acceptance and Load testing),

·         Tool Development (Test Automation).

Technical Summary: 

Programming Languages:   C++, C, Korn Shell, PL/SQL, Pearl, Java, XML, HTML ,TSL

Operating Systems:             Unix (Sun5.9 Solaris2.8, AIX, Red Hat Linux AS/ES v3 ), Windows NT/ XP/2000/7,VAX/VMS.

RDBMS:                                Oracle 9.i,10g, SQL*PLUS, Microsoft Access, Oracle Forms 4.5, Oracle Reports 2.5.

Testing Tools:                      X-Runner, WinRunner, QTP. Convergys Easy Test, LoadRunner and Test Director (Quality Center)

           

EXPERIENCE HIGHLIGHTS

Convergys IMG USA (Orlando, USA)

The global leader in outsourced billing, customer care and HR systems (NYSE:CVG). Select customers include AT&T, Sprint, Microsoft, AOL, COX, Siemens and British Telecom.

Industry:  Telecommunication (June, 1992 – Present)

Technical Consultant – Technical Lead for AT&T   (March, 2011 – Present)

Accomplishments/Responsibilities:

·         Developed an overall Test Strategy for the various AT&T testing phases (UT, Config, SST, SIT, UAT)

·         Developed a Test Plan for both the Solution System and Solution Integration testing phases

·         Developed a Test Strategy/Plan for testing various 3^rd party interfaces 

·         Managing and Leading the Data Migration team

·         Developing a Data Migration Test Plan

·         Assisting the data migration test team in reviewing requirements

·         Assisting  the data migration test team in developing a test plan, scenarios, and test cases

·         Assisting the data migration test team during both the test execution and parallel billing phases

·         Involved in resolving issues

·         Assisting the Solution test team during the test execution

·        Providing technical support to AT&T in regards to SIT and UAT testing

·        Assisting client in system implementation.

Technical Consultant – Technical Lead for AWCC Client (February, 2010 – March, 2011)

Accomplishments/Responsibilities:

·         Developed an overall Test Strategy for the various AWCC testing phases (UT, Config, SST, SIT, UAT)

·         Developed a Test Plan for both the Solution System and Solution Integration testing phases

·         Developed a Test Strategy/Plan for testing various 3^rd party interfaces  

·         Managed and Led the Data Migration team

·         Developed a Data Migration Test Plan

·         Assisted the data migration test team in reviewing requirements

·         Assisted  the data migration test team in developing a test plan, scenarios, and test cases

·         Assisted the data migration test team during both the test execution and parallel billing phases

·         Involved in issues resolution

·         Provided technical support to AWCC in regards to UAT testing when using migrated data and Solution testing

Application knowledge

·         RB back-end  (Rating & Billing)

·         CSM

·         3^rd party Interfaces

AWCC Testing

• Lead  during the P2P testing phase, and successfully completed testing for AWCC                                    Assisted in SST, SIT, and Interface test design and execution

 Technical Consultant – Consultant (January, 2010 – February, 2010)

Worked with the software testing team in assisting with component testing for the Duke Energy project

·         Reviewed requirements and test cases and provide recommendations

·         Participated in all testing phases before the final delivery

·         Provided technical support

·         Conducted/Coordinated testing efforts with the test team       

 Technical Consultant – Technical Lead/Manager  (September, 2008 – December, 2009)

Managed a software testing team for Egypt Telecom in Egypt and was responsible for System Integration, Acceptance testing, Environments, and Delivery of Infinys product releases (a licensed, customer care and billing system implemented in C/C++/Java). Infinys is also used by large wireless and cable clients in the US, Europe, and Asia.

·         Delivered major releases of Infinys to Egypt Telecom

·         Designed and implemented new testing strategies

·         Participated in all testing phases before the final delivery

·         Participated in a scoping study for Egypt Telecom’s wireless project

·         Provided technical support to Egypt Telecom

·         Conducted/Coordinated testing training for Egypt Telecom

·         Worked with clients in designing customized interfaces for testing

·         Delivered a backend automation test strategy for UAT testing

Technical Consultant – Technical Consultant (April, 2008 – August, 2008)

Designed and developed a test automation framework for Quick Test Professional (QTP), one of the most commonly used automated tools in the industry and also used by Convergys

·         Evaluated QTP tool.

·         Provided recommendations that led to QTP tool being used by the Convergys test automation team.

·        Assisted Test Automation team members in developing and integrating a framework.

 Technical Consultant – Technical Lead/Manager   (November, 2006 – March, 2008)

Managed a software testing team, as well as a customer training team for Saudi Telecom in Saudi Arabia. Responsible for System Integration, Unit testing, Functional Testing, Acceptance testing, Environments, and Delivery of Infinys product releases (a licensed, customer care and billing system implemented in C/C++/Java). Infinys is also used by large wireless and cable clients in the US, Europe, and Asia.

·         Delivered major releases of Infinys to Saudi Telecom

·         Designed and implemented new testing strategies

·         Participated in all testing phases before the final delivery

·         Participated in  a scoping study for Saudi Telecom’s wireless project

·         Provided technical support to Saudi Telecom

·         Conducted/Coordinated Infinys training for Saudi Telecom

·         Involved in CRM (Siebel) testing with clients

 Technical Consultant – Automated Tool Development (November, 1996 – November, 2006)

Responsible for architect and development of Convergys automated testing tool (CET). This customized tool reduced the dependency to use other automated tools available in the market for Convergys testing organizations and reduced the cost of buying external automated tools.

·         CET tool significantly improved quality and saved thousands of hours of manual testing and is now used by all divisions in Convergys and several customers.

·         Involved with a Convergys testing team to develop and execute automated test cases for all Convergys applications (i.e. Infinys, P2k, Precedent 2000, etc.), including front-end and back-end testing

·         Developed a mechanism in the Easy Test tool to generate and execute IRB API test cases. This improved the efficiency of IRB API testing. The API testing utility is used by all the testing organizations in Convergys

·         Highly skilled in trouble shooting problems involving billing and non billing applications

·         Practicing the latest methods in software quality assurance, which includes Test Strategy for front and backend applications, Test Planning, Analysis/Design, Development, Execution, Debugging, and Management of Tests

·         Supporting all testing (manual/automated) organizations in the US, UK, Brazil, Middle East and India

·         Responsible of providing CET training to all customers (internal and external)

·         Provided testing consulting services (manual/automated) to internal and external customers

·         Responsible of writing test strategy documents for new testing phases and new customers

·         Extensive experience of using HP/Mercury automated tools, such as WR, QTP, Quality Center (Test Director) and Load Runner

·         Provide internal training for HP/Mercury automated tool

Sr. QA Business Analyst –Testing Team Lead (June, 1992 – November, 1996)

·         Worked as a Senior QA Analyst with the Development, Integration, and System testing teams for Atlys and Precedent 2000 Wireless billing solutions

·         Worked with various subsystems, clients, business units, development, database administrators, system engineers to communicate test problems and priorities, and negotiated TR resolution dates as needed to meet testing goals

·         Designed and implemented new testing strategies for testing releases

·         Provided support to all the feature owners and subsystems during testing phase. Support included: set up environments, reference data setup, and assisting with end to end test execution needs

·         Signed off on Feature Hand-off's and demos with related feature and release managers as per Integration/System Test entry and exit criteria

·         Resolved outstanding issues and problems prior to the start of Integration/System testing

·         Worked with development and test team manager to identify corrective action, and negotiated assistance if needed or if there was an impact to  the schedule

·         Initiated, monitored, and coordinated builds and patches in the IT environment

·         Identified relevant IT sanity suites and regression suites for Integration/System Test based on requirements and new feature impacted areas

·         Analyzed and documented lessons learned after completing project software lifecycle

Motorola USA (Chicago, IL)

Industry:  Telecommunication Cellular/Data Services

Sr. Software Engineer –Testing Team Lead (March, 1991 – June, 1992)

·         Worked with client on digital switching network

·         Managed and lead the testing team

·         Developed and implemented test automation tool in testing organization

·         Provided technical support to client

Siemens USA (Boca Raton, Florida)

Industry:  Telecommunication Fixed Line /Data Services

Sr. Software Engineer –Testing Team Lead              (September, 1987 – March, 1991)

• Developed and tested EWSD switching system

·         Developed Test Automation Tool and implemented it in their testing organization

·         Managed and lead testing team (manual and test automation)

·         Worked with client (British Telecom) to resolve day-to-day issues

·         As Project Lead, worked with client management to improve the process and technology

Plessey UK (Poole, UK)

Industry:  Telecommunication Fixed Line /Data Services  

Sr. Software Engineer –Testing Team Lead/Switching Division   (November, 1979 – September, 1987)

·         Developed and tested digital switching system (System X)

·         Deployment and implementation of Switching System for client

·         Performed Unit, Integration, and System level testing

·         Developed Test Automation Tool and implemented it in their testing organization

·         Managed  and lead the test automation team

EDUCATION & PROFESSIONAL DEVELOPMENT

Master’s Degree in Physics

                         University of Karachi, Pakistan

Bachelor of Science in Electronic Engineering

 University of Middlesex, London, England

                       

Training & Certifications

-     Infinys Rating and Billing Configuration                 Self training  

-     Infinys Rating and Billing Configuration                 Self training   

 

SPOKEN LANGUAGES

            Urdu           ( Native )

            Hindi          ( Fluent )

            Arabic        ( Fluent)

            English        ( Fluent )

         

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