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Techincal Consultant Sample Resume Format in Word Free Download

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RUBY HAMILTON
  309 Sedona Street, #142
 Rosamond, CA  93001
 Cellular: (310)261-9876  
Email: Ruby@yahoo.com

CAREER SUMMARY

  • Thirteen years experience troubleshooting laptops and desktops using Windows 7, Windows XP, NT 4.0, Microsoft Office 2007 and 2003, Microsoft Outlook and Novell
  • Knowledgeable at replacing hardware issues
  • Developed and implemented 10 new guidelines to meet Xerox satisfaction contract needs for level of service agreements across 20 United States sites
  • Assist Xerox with Sarbannes Oxley onsite technical audits to meet requirements and met deadlines
  • Continually meet Level of Service requirements for Xerox on a daily basis
  • Adept at establishing and maintaining strong relationships with customers


EMPLOYMENT HISTORY

HP                                                                                                                   May  2011- Present
Edwards, CA
Techincal Consultant, NASA
·         Put together questions and solutions for deployment
·         Responsible for badging temporary employees
·         Shadow current technical people to learn from them
·         Public Trust SF-85 Clearance

EDS/HP                                                                                                 August 1998 – April 2011
El Segundo, California          
Systems Administrator, Xerox Corporation
  • Configure, lift and setup computers with monitors, and support new Intel computers for hundreds of employees as leases expire
  • Setup and install network and local printers as needed for hundreds of customers
  • Perform hardware/software desktop/laptop and remote support for over 600 employees
  • Install and maintain standard Windows images for new computers or upgrades
  • Troubleshoot and support 50 printers, Microsoft Office, network, and Outlook problems between three buildings in El Segundo for hundreds of employees
  • Assist in ongoing projects, such as upgrading and replacing six server’s hardware, testing and implementing  customer group requirements with Glovia software and compatibility
  • Assist with ongoing facility moves and setup pc hardware and network including printers   
  • Transitioned a group of Xerox employees over two month period to XTERM support and deployed computers to approximately 75 employees to meet client’s deadlines and guidelines for Unix specific mapped network drives 
  • Change backup tapes and support seven Windows Server 2003 servers on a weekly basis
  • Install and update Microsoft patches on servers several times a year
  • On-call rotation for network and server assistance several times a year
  • Track and locate computer assets twice a year as required for Xerox Level of Service
  • Knowledgeable with Peregrine Digital Workflow’s Asset Center and Service Center software system for ticket tracking
  • Configured two Cisco wireless routers for conference room and setup individual wireless connections for over 100 people

Ruby Hamilton                                                                                                           Page 2


·         Supported three sites - Century City, Los Angeles, West Hills with a total of 150 people deployed and upgraded individual’s computers from NT to Windows XP, and provided continue computer support for two years on my own
  • Activate network drops as needed
  • Track Adobe, Project, and Visio software licensing for onsite Xerox customers to save money and for XIM guidelines requiring a paper license
  • Reset active directory passwords
  • Train new hires and other co-workers on updated software and group support
  • Document troubleshooting steps to resolve computer issues
  • Coordinate warranty and out of warranty repairs with the appropriate contacts
  • Detail oriented and excellent communication skills
  • Work well in a team environment or on my own

                                                                                                           

 

 

EDS                                                                                                          May 1996 - August 1998

El Segundo, California                                                                
Administrative Assistant, Xerox Corporation

  • Provided support for the Western Manager and 12 management team leaders between 8 western site locations within the U.S., such as set up meetings, arranged for video and TV in conference rooms, took messages, ordered food for meetings, printed out slides for overhead projector
  • Processed personnel data, such as new hires, background investigations, approve employee expense reports, assure payroll checks arrive at correct site by inputting correct site location numbers through CAS
  • Ordered office supplies
  • Planned and organized events for groups such as retirement parties, employee anniversaries, Global Volunteer Day, and employee recognition
  • Processed invoices for coffee, water, and supplies
  • Assisted over 125 employees with expense reports
  • Coordinated travel arrangements for managers and employees on a monthly basis
  • Promoted to Entry  Level Systems Administrator and then to Systems Administrator


AWARDS AND RECOGNITIONS
·         Recognition plaque for arranging airfare, hotel, and car rentals for U.S. Xerox sites deploying Windows NT. 
·         Global Volunteer Day Appreciation Certificate
·         Several gift cards for outstanding customer service

EDUCATION

El Camino College, Torrance, California
Attended two semesters
Introduction to Computers
Microcomputer Systems

Irvine College of Business, Irvine, California
Graduated with Administrative Assistant Diploma





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