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Dana Rudman

309 Linwood Rd. Hagerstown, MD 21001

(240) 310-9876                                                                                                                               dana@gmail.com

SALES PROFESSIONAL

Consultant ~ Inside and Phone Sales ~ Client Relations

I am a goal oriented person who is driven to success by pushing my self to do the best that I can in any task given to me. I have a proven track record of professional client relations, sales experience and design skills; Strong ability to produce results within a team environment or independently. Being analytical and organized with excellent trouble-shooting abilities help me with any goal or standard given to me, and I strive to exceed the expectations and better myself in the process

Sales Experience

• Working with customers to help them make the best buying decision

• Meeting and exceeding the daily/monthly/yearly goals and standards

• Customer service, follow up with current sales and previous purchases 

Design Experience

• Setting up a retail store fronts and displays for upcoming sales, holidays and laying out new merchandise

• Help a customer decide what they need by taking their room dimensions and needs and lay out a room for them on a room planner on the computer

• Go to customers homes and suggest colors of walls and placement of furniture

PROFESSIONAL HISTORY

WOLF FURNITURE Hagerstown, MD                                                                      June 2005-Present

900 Prime Outlets Blvd. Hagerstown, MD 21740 (301)790-7933

Home Furnishing Sales Consultant

• Greet customers and open a line of communication to find out what they are looking for and match them with the best product to fit their needs.

• Help customers design room plans for their house to insure the new furniture fits correctly. If necessary, travel to the customer’s house to help with design and measurements in person.

• Follow up after a customer leaves the store if they did not purchase and invite them to upcoming sales and find out what will help them making a buying decision

• Provide customer with feature and benefit product knowledge so that customer can make informed buying decision

• Make sure the customer understands and purchases the protection plans that are available

• In charge of handling customer issues to include delivery, purchase, defects, and special order purchases. Maintained undelivered tick sheet for every sale, to include changing delivery dates up and back, calling

• Tasked to create new business by utilizing account cards and also generate new business via cold contact.

• Keep track of sales numbers and personal goals to insure success in the company

• Assist in the training of new employees

• Contact vendors to make sure our product and catalogs are up to date 

Achievements              

              Presidents Club: Is based on amount sold and overall customer service in one year

• Reached “Emerald” 2^nd of 3 levels in the Presidents Club in2006 in my first full year

• Reached “Diamond” 3^rd and highest level in Presidents Club in 2007for selling over $1.1million dollars

(I was the youngest ever in the company to reach the diamond level)

• Reached “Ruby” 1^st level in the presidents Club in 2008 while being pregnant

Trips:

• Was one of two people chosen in the company to go to a manufacturer’s plant to see how furniture was manufactured. 

• Only sales person chosen to go to 2007’s fall furniture market in Highpoint North Carolina

HONOR ACADEMY                                                                            AUGUST 2004-JANUARY 2005

22392 FM 16W Lindale, TX 75771 (903)324-8000

TEAM CAPTAIN/CONCERT PROMOTER

• In charge of the Baltimore call team, monitoring number of calls, number of tickets sold, and the progress of the call team against our goals

• Called and promoted a youth event over the phone while dealing with objections

JENNIFER’S FLORAL CREATIONS                                                          OCTOBER 2003-MAY 2004

13710 Pennsylvania Ave. Hagerstown, MD 21742 (301)745-3111

FLORAL DESIGNER

• Assisted with the set up and layout of floor displays and store designs

• Opened and closed the shop

• Assisted customers by making flower arrangements for them after finding out what they had in mind for the over all look

• Answered the phone, answered questions and took orders

• Helped the owner with inventory and order placement

MASTER’S WOODSHOP                                                                SEPTEMBER 2003-OCTOBER 2003

743 Bowman Ave. Hagerstown, MD 21740 (301)797-1100

CONTRACT PHOTOGRAPHER

I was contracted to capture photos of woodwork that was completed in customer’s homes for the Masters Woodshop website

• Scheduled photo shoots

• Set up area where the photos were to be taken

• Captured pictures with a digital camera and enhanced them via computer

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