Systems Support Sample Resume Format in Word Free Download

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Maya Lane 309 West 2001 South Syracuse, Utah 84001 801-510-9876                Maya@q.com	Objective
	Team oriented manager, looking to continue working, leading and directing staff in all phases of Computer Operations involving various operating platforms and systems. Recently managed an I.T department for two multi-million dollar companies in the top 50 of the Fortune 500. I have worked with all types of IBM and HP equipment and systems throughout the 30 + years of my I.T. experience. I look forward to new challenges and growth and I am welcome to new areas to increase my knowledge and new ways to improve within those areas.  With a total of 20 years management experience, including over 15 years in top management, along with extensive experience in the various industries, I look forward to continuing to learn and grow in this field. I consider it an engaging career to work in I.T.  I am considered to be a fast learner, highly dependable, a hands person and reliable in both personal and professional attitude.
	Work Experience
	I. T. Manager / Systems Support – Warehouse/Sales/Customer Service Operations 5/2006 - Present  AmerisourceBergen, Salt Lake City, Utah §  Manage the Information Technology department for a leading Fortune 500 healthcare supplier.  Responsibilities include AS400 and IBM Mainframe operations. I helped with the installation, maintenance and continued support and operation of the PKMS (Pick Management System).  I am proficient in IBM S390/AS400 operations, query functions, AS400 command language, CICSPROD, TSO, DataWarehouse, IDMSPROD, MS/Office and working with various IBM types of equipment and setup. I manage an I.T. staff; maintain an in-house PC LAN /WAN network with approximately 150 users, order supplies for the department including I. T. equipment.  I am responsible for setting schedules of staff, tracking budgets, maintaining costs, staff reviews, promotions, and salaries. §  I maintain security access and control for HIPPA/SOX auditing purposes and all compliance critical positions. I am customer service oriented and on call 24 hours a day, 7 days a week. I have state and federal top level security clearance necessary to handle and assist in all aspects of pharmacy critical applications and accessibility.  §  I was actively involved with a project for this company involving the move of the AS400 system and related equipment to accomplish centralization in Denver and further installation of our PKMS system.  I was a major part of the team involved in the selection, start up and installation of the Automated Output/ StreamServe project throughout the entire company involving standardizing specialized forms to work with IBM systems and high speed laser printers. I was the main point of contact for the install and upgrade of MS OFFICE 10, the e-mail migration project, and the positioning of our warehouse to move to SAP for further incorporation throughout the company. §  I support over 750 customers in the pharmacy, retail and hospital scope of business. My activities ranged from generating reports through queries and the IBM systems, utilizing DataWarehouse and other programs to create reports and send them to the requestor in a specified format such as EXCEL or WORD. This support also included pricing, retail history, store configuration and set up, and other areas in the warehouse, the company and in these units.
	Manager, Computer Operations/Systems Support 6/1987 – 5/2006  Albertsons Salt Lake City and  Ponca City, OK §  I supervised and later managed various Information Systems for two major multi-billion dollar Pharmaceutical/General Merchandise/Grocery warehouses.  These systems include: IBM mainframe, (S390, using MVS/VSE), and a smaller System 38, TSO, TPX, CICS, JCL, Control-D, and ESP. I utilized, updated and edited JCL extensively for the operations team. I would also use DYL and CULPRIT to generate reports for both in house and out of house customers.  I maintained an onsite Windows NT server with about 100 H/P stations using various Windows based applications. My duties also included being the person who would administer, monitor, and maintain the Lucent phone system, and the Destination Series GT3 / SYS75. I directed the planning and installation of this phone system at the facility. I utilized various systems such as such as CA-IDMS, Symbol Radio Frequency, (used for inventory, billing and receiving throughout the Distribution Center). I directed the planning, installation of and training for the Symbol Radio Frequency system used in the warehouse. I was responsible for the security of both the facility and the system networks both within and outside the warehouse. My responsibilities also were to for create and implementing department budgets and projections on a quarterly basis. I also had the responsibilities of interviewing, hiring, reviewing and promotion of my staff members. I worked with corporate and private off-site programmers, retail/division personnel, associates at this site and other distribution centers, other upper level and key management members in identifying opportunities throughout the different systems to maximize warehouse operations and minimize costs. I traveled frequently to roll out and train for new projects and installations.  I had helped integrate an automatic reordering system for our 800 pharmacies and then implemented an automatic inventory system for those pharmacies. I supported opening and setting up new stores throughout the country, whether they were recently built or acquired. This included systems set up in the company databases, training on store systems, especially in the Pharmacy and General Merchandise areas, and supporting these stores in all aspects of Retail/Distribution operations. §  I also worked in Health Insurance as a Computer Operator for 7 years with Equitable Life and Casualty in Salt Lake City. §  I was employed by Pharmaseal/Baxter as an HP/IBM computer operator in Glendale California for 6 years. §  I spent 2 ½ years in the Pentagon, Washington DC as a Computer Operator, assigned to the Joint Chiefs of Staff, in WWMCCS, World Wide Military Communications and Control Systems.
	Education
	June 1972  Los Angeles City College, Los Angeles, Ca §  Associate Degree §  Pre-Law, with a Police Science Minor.   Military Experience   4/1972 – 4/1975 Specialist 5th Class NCO Vietnam Era    Stationed at the Pentagon, Washington DC.
	Good Conduct Medal and Meritorious Service Award / Honorably Discharged

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