Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Celia Caswell
celia@gmail.com
919.414.9876
Information Technology Leader with
Strong Technical Skills
Proven
IT Manager with more than 20 years of experience planning, implementing and
managing technical solutions for a broad range of business purposes, seeking
opportunities for professional growth. Skilled in process design, problem
management and resolution, vendor relationships and team building. Focus on
24x7x365 operation with high reliability. Special emphasis on network
management, internet technologies and security.
Strengths:
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Project
management: Large scale
projects from process and laboratory automation, large transactional systems
and network management
-
Group
mentoring and teamwork: Employee
empowerment and development
-
Risk
Management and mitigation:
Disaster recovery, network security implementation and management
-
Technical
knowledge: Hands on
manager who leads by example
-
Customer
Satisfaction: Internal and
external customers expect and receive excellent response and rapid resolution,
SLA’s consistently met or exceeded
Professional
Experience
July 2004 to Present
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Manager,
Systems Operations
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MCNC
|
Manage team of 6 analysts and $1.5M budget. Responsible
for planning, implementation, and upkeep of corporate IT infrastructure.
Operational support of customer managed hosting, co-location and disaster
recovery.Data center management, long-term strategic and budgetary planning
for security, backup system management and monitoring services in a
business start-up environment. Successfully planned and implemented VoIPbased
phone system.Completed staffing assignments and re-designed tasking to meet
tighter budgetary constraints resulting in reduced overhead costs of 25% without
staff reduction.Lead contributor in effort to expand
operations to meet demand for 300% growth in number of customers. Developed
policies and procedures for SOC Level 2 security compliance. Implementation
of major SaaS projects for corporate use. Coordinate training and professional
development for team members. Data center and corporate services operate at
99.999% availability.
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May 2004 to
July 2004
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Lead
Analyst, Corporate Information Technology Service
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MCNC-GCNS
|
Provide leadership and direction to CITS group in
support of MCNC business goals. Activities include management of
corporate firewalls, development and implementation of corporate CITS
policy, deployment and management of anti-SPAM technologies,
implementation of network accounting application (very large database),
development and deployment of single-sign on integration, and day-to-day
user interaction and support, including internal and external customers.
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September 1998
to May 2004
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|
Senior Systems
/ Network Analyst
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North Carolina Research and Education Network
(MCNC/NCREN)
|
Management and Support of numerous programs and projects
to track and improve the performance of NCREN and the community it
supports. Primary resource for network management and traffic accounting
applications. Implemented new systems and methods for quantifying and
qualifying network traffic. Implement and maintain network monitoring and
alarming systems. Maintain security of networking devices and support
servers. Maintain DNS for over 1000 domains. Implement and maintain trouble
ticketing system. Developed application to report on and track network
latency. Developed scripts for automated maintenance of interface
statistics for customer reporting. Provide systems and application
consulting internally and for customers.
|
|
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1998 to 2002
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Independent
Consultant
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Kalona
Cooperative Telephone Company, Kalona,
IA
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Support of firewall, routers and Unix servers for
kctc.net, an Iowa based internet service provider.
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|
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1996 to 1998
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|
Director, Global
Technical Support
|
Persimmon
IT, Inc.
|
Managed team of eight (including two in UK) in support of
developers and users of software designed for ISP management and marketed
worldwide by Siemens Telecommunication division. Supported and trained Siemens
TAC on Persimmon software and additional networking technologies. Provided
security consulting to customers, including installation and support of
firewalls and security policies for the City of Palo Alto, CA ("FirstCity in Cyberspace") Managed
and supported infrastructure for WAN, LAN and telephone systems, as well as
infrastructure for web hosting business. Designed and managed project for
expanding corporate resources when company grew from 25 to 200 employees.
Installed and configured Persimmon and Oracle software for end-users and
internal use. Developed customer support structure and procedures.
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1993 to 1996
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Systems and
Database Consultant
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Pioneer
Standard Electronics
|
Designed, led and implemented projects for primarily
manufacturing customers in support of document management, networking,
databases and manufacturing control systems. Designed one of the original
"intranet applications" to provide ISO 9000 documentation support
for a large engine manufacturer. Implemented network installations and
upgrades at several manufacturing plants throughout the Southeast.
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1984 to 1993
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Quality
Assurance Engineer
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Hoechst
Celanese Corporations
|
Designed, managed and led numerous projects relating to
the improvement of the manufacturing process, including statistical
analysis, process control, laboratory automation, computer integrated
manufacturing and ISO 9000 efforts. Managed employees responsible for
quality assurance of chemical raw materials.
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Technical
Skills
Technologies:
|
Network
Management and Security, DNS Services, ldap, E-mail servers and clients, Web
Services
|
Databases:
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MySQL, Oracle
|
Applications:
|
Apache, MS Suite,
Footprints, Confluence, Drupal
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Telephony
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Cisco Call
Manager, Unity
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Security
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Cisco FWSM / ASA,
Checkpoint, Pix, Tipping Point (IDS), RSA, Cisco AAA
|
Operating
Systems:
|
Linux, Solaris, MS
Windows
|
Languages:
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HTML, XML, Perl,
Javascript, SQL, PL/SQL, PHP, C
|
Education
Master of
Information Systems, University of Phoenix - 2009
|
Bachelor of
Science, University of South Carolina, ColumbiaSC
- 1984
|
Numerous classes
and seminars in specific applications, technologies, personnel management techniques
|
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