Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Warwick , RI 02001
Pawtucket City Hall 137 Roosevelt Avenue Pawtucket RI
East Providence RI
PC Skills MS Mail, Internet Explorer, Netscape, Rapid Filer,
BitWare Faxserver, LANDesk Virus Protection, Norton PC Anywhere, Ghost,
Utilities ProComm Plus.
Programming MS Access,
Languages Fireworks 4, Adobe Editor.
Major: Computer Science
New England Institute of Technology
Warwick Rhode Island
Warwick Rhode Island
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Joy Degnan
309 Aquarius Drive
Home: (401) 737-9876
Cell: 527-1230
Email: degnan.joy@hotmail.com
Objective Position as an IT Support Specialist using
acquired skills in system design, implementation, documentation and support.
Experience City
of Pawtucket Rhode Island
02/01 – 06/11
Systems Hardware and Software support
·
Reports
directly to Director of Information Technology.
·
Support
of personal computers:
Complete hardware and software support (Windows OS, MS
Office Suite, etc) of some 257 IBM
compatible desktop and laptop personal computers (PC’s). Hardware installation,
Network setup, Memory upgrade, PC cloning, Anti-virus protection, etc. Assist
in the development and maintenance of the city’s web site using Dreamweaver.
·
First
and second level Technical Help Desk support. User training and assistance.
Full problem determination, documentation, and resolution. Design,
implementation, and support of a “Help Desk Database” using MS Access.
·
Responsible
for the support and maintenance of an IBM
AS/400 model 810 iSeries
computer system. OS/400 DB2 UDB relational database,
SQL/400.Execute weekly, monthly, quarterly, calendar and fiscal year end
payroll processing using the SunGuard/HTE payroll application package residing
on the AS/400.
·
Serves
as Project Coordinator and provides system support for the installation and
maintenance of various SunGuard/HTE
integrated software systems as used by the various departments throughout the
City of Pawtucket
·
Design,
develop, implement, and support database systems using MS Access.
Projects to date: Developed a system to automate
Probate Court system which includes the ability to invoice accounts, produce
related court documents, certificates, reports, and track overdue accounts and
overdue notices sent. Developed a system for processing and recording the
city’s Municipal Bonds producing necessary reports and payment schedules.
Developed a system for the maintenance of the city’s employee pension plans.
Developed a Help Desk application for the IT Department needed to record and
track all “problem” calls and work order requests received at the IT Help Desk.
The application allows for all necessary reporting, and has features for
maintaining IT inventory and documentation library.
·
Design
and develop reports using Query/400, SunGuard/HTE’s DMS and QRep MS
Word, or Adobe as Required.
The Monet Group, Inc.
1/97 – 1/01
Microcomputer Systems Technician
·
Responsible
for the design, implementation and support of custom application
solutions that support the corporate
infrastructure. Directly accountable to
the
Director of Technology Services and
indirectly to the Director of Application
Development.
·
Developed
an Interactive Voice Response system for the payroll department using EASE IVR
and MS Access software. The system allows associates working remotely to phone
in their hours worked and the associated detail. The data is then transmitted to ADP for payroll processing. Designed detailed reports going against the
captured data utilizing Crystal Reports software to provide executive
management alternative views of store sales and employee productivity.
·
Complete
hardware and software support (Windows OS, MS Office, etc) of some 200+ IBM compatible desktop and laptop personal
computers (PC’s). Hardware installation, Network setup, Memory upgrade, PC
cloning, Anti-virus protection, etc. Design and development of a “PC Inventory
Database” using MS Access.
·
First
and second level Technical Help Desk support. User training and assistance.
Full problem determination, documentation, and resolution. Design,
implementation, and support of a “Help Desk Database” using MS Access.
·
Complete
support of Kronos shop floor (“Shop Trac”) / time and attendance data
collection network comprised of some thirty (30) plus model 351 bar code
reading data collection units, polling PC’s, and PC workstations, including
complete maintenance of the server based DataFlex relational data base, and
design and maintenance of all system reporting using Crystal Reports.
1/85 – 1/97 Lead
Computer Operator
·
Responsible
for managing 1st shift computer operations in a 24x7 environment. Experience includes batch processing and the
operation of computer hardware ensuring the consistent transfer of information
to all functional areas.
·
Processed
and monitored the daily batch schedules utilizing CA/ Scheduler.
Software ensuring the accuracy and completeness of all
jobs. The system environment was an IBM ESA
Print, burst and distribute reports and
special forms, utilizing CA/Dispatch software.
Track and monitor onsite and offsite tapes
utilizing CA/TLMS software.
Ensure computer hardware remains
operational. Report inefficiencies to
the
appropriate vendor and monitor response
time to ensure it complies with
negotiated times.
Mainframe MVS/ESA TSO
Software COBOL, IMS, CICS, IBM
ComputerAssociates (Scheduler, Dispatch,
TLMS, VMAN, Top Secret),
Compuware File-Aid for VSAM & IMS, Rumba.
Hardware Hewlett Packard Servers & Workstations, Network
Servers, PCs, IBM IBM IBM
tape units, 3174 Control Units.
Network & Windows 9x, Windows OS, DOS, MS Office, Exchange,
Outlook,
PC Skills MS Mail, Internet Explorer, Netscape, Rapid Filer,
BitWare Faxserver, LANDesk Virus Protection, Norton PC Anywhere, Ghost,
Utilities ProComm Plus.
Programming MS Access, Crystal
Languages Fireworks 4, Adobe Editor.
Education Bachelor of Science Degree
Major: Computer Science
New England Institute of Technology
GPA: 3.86
Associate
of Science Degree
Major:
Computer Science
New
England Institute of Technology
Seminars Compumaster – Troubleshooting, Upgrading
and Maintaining PCs
HP/UX
Fundamentals of Unix Training
Ease
IVR Programming Language
Compumaster
– Mastering MS Access
Further
Qualifications Excellent problem solving and communication skills,
Reliable, Supervisory experience.
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