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309 Reunion Glen
Way
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Phone 801-245-98769
E-mail gracy@yahoo.com
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Gracy Wolfenbarger
Objective
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Project or
Program manager where my more than 20 years of experience in IT and
Information Systems management can be used to make a significant contribution
to the success of a progressive company.
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Functional
summary
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o
10
years Information Technology/Systems management experience
o
15
years as Systems Analyst and Contract Programmer
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Employment
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2007 - Present Morgan
Stanley
Associate in
Shared Service Management - Platform Administration
System administrator of internal system
for sending and receiving files with external vendors.
n Developed perl and shell scripts for querying various logs and
mysql databases.
n Developed wiki pages to document functions and status of
transmissions.
n Created and administered over 750 different transmission jobs on 4
different platforms.
n Migrated jobs from one platform to another.
2006
- 2007 Maggie Sottero
Information
Technology Administrator
n Managed the Information Technology group.
n Converted Windows 2003 Small Business
Network to Windows 2003 Standard. This
involved moving all key functions off of one Small Business server to
separate servers. These functions
included Microsoft Exchange, Microsoft Dynamics (
n Administered Microsoft 2003 network..
n Expanded network of servers from 1 to 4.
n Administered Microsoft Exchange email
system.
n Administered Microsoft Dynamics (
n Installed IT request tracking system.
n Installed Nagios monitoring software to
monitor and report key system services including, server availability, HTTP,
file system load and network latency.
n Installed MRTG software to monitor and
graph network traffic, CPU utilization, memory utilization, disk space
availability, and external website traffic.
Graphs were made available on internal websites.
n Installed time clock software to record
employee time and attendance.
n Negotiated purchase of key system
hardware.
n Upgraded network from 10/100 based
routers and switches to Gig E.
n Negotiated contract for new dedicated web
server to host the company’s external website.
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2002 - 2006 WebSideStory (formerly Atomz)
Information
Technology Manager
n Responsible for purchasing, installing, and maintaining all
Computer equipment for our division.
n Managed a staff that provided 24/7 support for PC s and
networking equipment for the office as well as over 100 servers at the
collocation facility that supported the Atomz website and Search and Content
Management products.
n Provided support for Microsoft Office products including Word,
Excel, Outlook, Access, Project, Front Page, and Visio.
n Developed and administered the budget for Information
Technologies.
n Provided sales technical support.
n Negotiated contracts for collocation facilities.
n Established East Coast disaster recovery facility.
n Established procedures for mirroring production servers to
disaster recovery site and switching over in event of disaster.
n Managed a 24/7 help desk.
n Provided support as network and system administrator.
n Administered company domain servers and several Unix development
servers
n Converted NT 4.0 domain controllers to Windows 2003 Server
Enterprise.
n Developed scripts in Perl and HTML to administer user accounts and
support our internal website.
n Administered and developed queries and reports for MySQL and
Access databases to support business processes.
2001 - 2002 Independent Consultant
Consultant
n Assisted in the teaching of a class for
detecting duplicate payments of invoices for Arthur Andersen.
n Designed and developed a system for
tracking real estate acquisitions for the City of San Jose.
2000 - 2001 KPMG Consulting
Manager
n Designed a support organization and
change management processes for a Fortune 100 medical device company.
1997 - 2000 Arthur Andersen
Senior Manager
n Set up and managed a data center in San
Jose for processing of client data for projects being performed in San
Francisco and throughout US. This involved 3 Novell LANs, connection to the
firm WAN via a T1 frame relay link, telecommunications, and desktop internet
connections.
n Provided technical support for all
desktop systems, which included Windows 95, Windows NT, and Sun Solaris.
n Performed Windows and Solaris upgrades.
n Attended project startup meetings with
local offices throughout the
n Provided technical support for sales.
n Managed a group of analysts performing
erroneous payment audits.
n Developed techniques for using data in
projects that had previously been done manually.
n Developed an off-site storage strategy
for ongoing and completed projects.
n Designed and implemented complex databases
using Sybase under Sun Solaris for analyzing large client databases.
n Developed Transact SQL scripts to analyze
client data.
n Developed VBA programs in MS Access for
doing data analysis.
n Performed Sybase upgrades.
1992 - 1997 Fields & Associates
Information
Services Manager
n Responsible for obtaining client data and
preparing it for analysis.
n Managed a group of analysts reviewing AP
data for sales and use tax audits and erroneous payment audits.
n Managed the data center.
n Planned and managed the implementation of
a new network for firm.
n Administered Novell network.
n Provided support for all desktop internet
connections.
n Supported all PC hardware and software.
n Purchased all computer and network
hardware.
n Developed and administered IT budget.
n Provided technical support for sales.
n Researched and purchased a new backup
system for daily backups and client data archival.
n Developed and implemented disaster
recovery procedures.
1991 - 1992 Compression Labs
System Administrator
n Responsible for administration of the ASK
MANMAN/OMAR system.
n Provided helpdesk support for ERP system.
1991 - 1991 Fields & Associates
Systems Analyst
(Contract)
n Performed system analysis
responsibilities and data reduction using Paradox on a PC.
n Developed a system for detecting
duplicate or erroneous payment of invoices.
1990 - 1991 Manco Systems
Director of
Engineering
n Responsible for all development and
installation of software for the ManBar barcode system.
n Worked with clients to develop
specifications for new system installations.
n Managed several concurrent projects using
tools such as MS Project.
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Education
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Brigham Young
University Provo,
UT
B.S. Computer
Science
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