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Jada James
309
E Cambridge Scottsdale, AZ 85001
480.415.1230
Jada.James@gmail.com
EXPERIENCE
SUMMARY
My career
experience has been systems integration with extensive experience in
developing, implementing, and administrating various functions and applications
within an enterprise environment. I have
functioned as a security analyst and a systems engineer for global multi-tier
server projects at a well recognized financial institution for over five years,
as both a FTE and contract employee. I
also provided service on contracts as an integration specialist and a system
administrator for a well known non-profit healthcare organization for little
less than two years and recently an operations programmer for over three years.
My goal is to continue my career path and seek advancements within my field in
order to expand on current skill sets and obtain additional one in an ever
changing market.
TECHNICAL
SKILLS
- Various UNIX operating systems including Novell SLES, RedHat RHEL, IBM AIX, HPUX, and Sun Solaris.
- Assisted DBA’s with the installation of IBM DB2, Oracle RAC, Oracle Grid, Alphalogix, IBM Webpshere Application Server and Portal.
- Created monitoring and automation tools using bash, korn, PHP, and Perl scripts.
- Capacity management of Linux operating systems using open source tools.
- High Availability and disaster recovery setup and support (IBM HACMP, VERITAS Cluster Server, and VERITAS Volume Replicator)
- Enterprise systems support (Sun E10k, Sunfire E15k, and IBM pSeries including Bladecenter)
- UNIX integration and support of Backup solutions (Tivoli Storage Manager)
PROFESSIONAL
EXPERIENCE
Fidelity
Information Services
Systems Administrator – Senior August 2008 – Present
Oversaw system builds while managing
communications to business application groups and developers of requirements
and progress of time critical tasks. Daily responsibilities consisted of but wasn’t
limited to monitoring of the health of over two hundred systems and
applications between two physical sites.
- Provide input as key team member for patch process restructuring and patch deployment in order to retain PCI Compliant status.
- Facilitated distribution and installation of patches across the environment.
- Assisted in daily monitoring through open sourced monitoring tools such as big sister as well as industry standard tools such as CA eHealth.
- Provided key input to hardware procurement in order to meet the needs of application requirements.
- Assisted in a team role in documenting standard procedures of operations along with establishing a direction that the infrastructure would take.
- Create and document change processes through established managed channels.
- Assist in providing solutions that allowed customers to stay current with new technologies.
- Performed server builds utilizing both Solaris Jumpstart methods and Linux kickstart methods.
- Assist in providing solutions that allowed customers to stay current with new technologies.
CDI/American
Express
Security Analyst Dec 2007 – June 2008
Manage relations between business groups
and security focals. Document security
issues that arise on a daily basis and document processes to be used as
standard operating procedure. Ensuring security complinace for end user
computing environment along with Microsoft and non-Microsoft environments. Ensuring compliance with all relevant
regulation and legislation that affects IT, but not limited to the following: Sarbanes-Oxley,
HIPAA, and privacy laws.
- Managed Enterprise readiness and patch status through database application reporting.
- Drove compliance with standards while maintaining satisfaction with business partners and customers.
- Continued improvements to the current processes and reporting structure to increase the capability of the team.
- Established an understanding of the environment to determine the severity of new threats to assets.
- Maintained all process documentation pertaining to database reporting, compliance, patch distribution, and security policies.
- Evaluate applications to determine benefits to the groups’ core functions.
- Created and maintained correspondence processes for routine notifications and reporting.
Perot
Systems/Catholic Healthcare West
Systems Integration Specialist Aug 2006 – December 2007
My core responsibilities involved the day
to day support of over one hundred fifty Linux servers running on both physical
hardware and in virtual environments.
Communicated with vendor to assist in support for applications such as
PACS, Emageon, Mysis, and Medatech.
Escalated issues to third level and developer support when
warranted. Utilized open source
monitoring tools such as Zabbix, Nagios, and IBM Tivoli to provide capacity management
and monitoring. Provided patch
management and security assessments on a quarterly basis keeping a high
awareness on application availability.
- Initiated project to study feasibility of open source virtualization product from Novell. This effort also encompassed the assessment of High Availability tools that were native to the operating system.
- Created and revised, on a consistent basis, installation and support documentation for the Linux build process which decreased time and resources required by server builds by two-thirds.
- Responsibilities included daily administration and patching over 200 servers based on weekly CIRAT reports.
Branta Group/ Modis/Wells Fargo
System Build Engineer/Administrator Nov 2005 - Mar 2006
Provide technical support and consultation
for operating systems. Perform systems programming tasks associated with
installation and customization of program products. Use general specifications
to identify and resolve moderately complex to complex systems software and/or
hardware problems.
- Implemented and managed the server build environment for several small groups using custom deployment applications.
- Liasoned between hardware vendors and application groups to develop high availability solutions.
IBM/American Express May 2002 - July 2005
Systems Integration Specialist Advisory /Administrator
Involvement in day to day functions of
server maintenance and process and procedure reviews.
- Applied APAR’s to AIX servers based on reports compiled from IBM’s security team.
- Implemented and provided documentation for VERITAS Cluster Servers and Foundation Suite as part of the large-scale solution.
- Engineered and Supported patch management solutions from development testing to production.
- Create and document change processes through established managed channels.
- Responsible for implementing a unique solution in TSM to easily integrate with current customer high availability environment.
- Installed and assisted in performance tuning and troubleshooting Oracle 9i and Oracle 9i RAC database servers as well as Sybase and IBM IB2.
TECHPRO / MODIS/American Express August 2000 - May
2002
Systems Administrator
As a Systems Administrator, I supported
earlier versions of the above mentioned AMEX environment performing the
following:
- Second level administrator on a team that monitored over 2200 servers and applications across the globe.
- Followed escalation procedures for problems that required escalation to third level support.
- Implemented documented changes though out a four-tiered environment.
- When possible provided circumventions and resolutions to issues within a strict time frame before following escalation procedures.
INTERTECH COMPUTER PRODUCTS Mar 1997 Aug 2000
Senior Field Tech
- Serviced multiple small business network systems on a Microsoft platform.
- Performed desktop support in an environment with 400 users and equipment within a semiconductor clean room.
- Obtained several certifications for warranty repair on various printers, desktop, and laptop systems.
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