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Quality
Assurance · Quality
Control · Test Planning
& Execution
University of Phoenix , Phoenix ,
AZ
Download Resume Format
Marisal Shapran
marisal_shapran@hotmail.com
· 917.318.9876
Quality
Assurance · Quality
Control · Test Planning
& Execution
Solutions-driven
Quality Assurance Professional with extensive background and experience in identifying,
developing and supporting organizational business and quality goals. In-depth
knowledge of QA and QC principles and methodologies demonstrated throughout all
facets of product development and implementation. Proficient in creating and
executing automated test procedures to maximize test coverage and improve test
processes.
Core
Competencies
|
· Certified CSTE
· QA Principles/Methods
· QC Principles/Methods
· ANSI/ISO/ASQC Standards
· IEEE Standards
|
· Risk Assessment
· Risk Management
· Project Management
· Training Development and Delivery
· Defect Life Cycle
· Software Development Life Cycle
|
· Hands on Test Planning/Execution
· Manual Test Methods
· Automated Test Methods
· Software Change Control
|
Professional Experience
Blackbaud, USA 2/2009–11/2009
Quality Assurance Manager
Full responsibility for
software quality assurance processes and policies for IMS Products Quality
Assurance Teams
Key Achievements:
Ø Defined
and implemented Test Engineering processes for Production QA Team
Ø Leveraged
existing Test Management Tools to establish traceable and reusable Test
Planning and Test Execution process for IMS Product QA Team
Ø Managed
Test Management Tools
Ø Helped to
define QA definition of Done
Ø Developed
and implemented Test Planning processes for the QA
Team to accommodate Agile Development Lifecycle
Ø Performed
Release Regression Cycle planning and execution
Ø Defined
and implemented defect management process in TFS
Ø Performed
Defect reviews and management in TFS and Clarify
Ø Developed
and delivered training on Test Management Tools and Processes to the QA Teams
Ø Developed
and guided implementation of Test Automation Strategy
Telelogic, an IBM Company, USA 8/2004–1/2009
Quality Assurance Manager
Full responsibility for System
Architect product family QA Teams in
NYC and Bangalore
Key Achievements:
Ø Performed
major and minor Releases Test Planning – developed Test Plans/Strategies, Test
Suites/Cases/Scripts
Ø Identified,
selected and deployed Test Management and Test Automation Tools for QA organization (Compuware QADirector/TestPartner)
Ø Deployed,
maintained and managed Test Management Databases
Ø Migrated
existing Test Cases from Microsoft Word/Excel format to QADirector
Ø Deployed,
maintained and managed Defect Tracking System (Synergy Change)
Ø Performed
Performance Testing utilizing internally developed tools set
Ø Improved
Test Environment Management processes
Ø Maintained
Test Lab Environments for manual, performance and automation testing
Ø Established
and implemented formal processes for verification of Hot Fix/Patches/Service Pack
Ø Established
and implemented API Test Automation Strategy
FXCM, USA 8/2003–8/2004
Quality Assurance Manager
Full responsibility for new
Quality Assurance team and improving quality assurance processes in development
organization
Key Achievements:
Ø Supported
System, Integration and Deployment Test Planning and Test Execution for all
development efforts
Ø Developed,
and supported QA Team engaged in all
facets of quality control within demanding 24x7 environment for online currency
trading
Ø Implemented
Quality Control Processes for Product Verification
Ø Selected
and implemented Test Management and Test Automation Tools (Compuware QA Center)
Ø Established
and supported Test Environment Management processes
Ø Established
formal Build Process Guidelines
The Elliassen Group, Inc, USA 3/2003-6/2003
Software Quality Assurance Lead
Engineer – GTECH (3 months contract)
Full responsibility for
identifying and developing software quality assurance engineering processes and
policies for new team and organization to support implementation of Product
Model development model
Key Achievements:
Ø Supported
organizational development of new Product Quality Assurance Engineering team of
6 people
Ø Performed
existing processes gap analysis to identify potential solutions for Software
Quality Assurance Engineering for Product Model development
Ø Developed
strategy for implementation of Software Product Quality Assurance Engineering
Processes
Ø Developed
and provided directions and recommendations on implementation of Software BUILD
Deployment Process
Ø Identified
and implemented solution for Test Environment Management for integrated
Products
Ø Identified
and implemented Risk Analysis processes for Product and Project Test Management
Ø Provided
guidance on development Software Configuration Management Plan and
implementation with PVCS
Ø Provided
results of processes analysis and recommendations on strategy for integration
of Software, Firmware and Hardware Quality Assurance Engineering processes
AT&T, USA 10/1994-2/2003
Quality Assurance Manager –
Wireless Services (2000 – 2003)
Full responsibility for
developing, implementing and maintaining software quality assurance processes
and policies for new team at National Billing and Roaming organization
Key Achievements:
Ø Performed
Quality Assurance Test Planning and Execution for mainframe, client-server and
.NET technology
Ø Developed
and implemented Project Quality Assurance Test Planning and Execution processes
for systems supporting TDMA/CPMA technology from billing and roaming systems
perspective
Ø Introduced
and exercised a cross-functional team quality approach.
Ø Created
and introduced measurement strategy for Test and Project processes.
Ø Developed
and implemented Software Release Test Strategy from Test Planning and Test
Execution perspective (client-server technology) for systems supporting GPRS
and GSM technology
Ø Spearheaded
implementation strategy for Test processes automation.
Ø Developed,
implemented and maintained Test Environment Management Processes (Production
Staging and new Releases for client-server and mainframe technology)
Ø Developed
and implemented Test Processes to support Production Software branching
Ø Performed
responsibilities of Production Support Test Manager for new Billing and Roaming
Systems
Ø Managed
multiple Test Environments planning and use to support multiple Test Teams
activities during parallel or overlapping Software Releases
Ø Performed
Test Risks Management and Mitigation for Releases
System Test Manager – Credit and
Accounts Receivable Management (1997
– 2000)
Full responsibility for
planning for UAT, System, Integration, and Business End-to-End testing efforts
to include developing and executing Test Strategies, Data, Plans, and Cases.
Key Achievements:
Ø Performed
Test Planning and Execution throughout User Acceptance, System, Integration,
and Deployment phases for billing, provisioning, collection systems, and
applications for Credit Management organization at AT&T;
Ø Participated
in business/system requirements development, representing end-user interests;
Ø Conducted
gap analysis throughout all phases of business/system requirements development;
Ø Created
graphic-user interface logical flows for customer service systems;
Ø Designed
training packages consisting of methods and procedures for new
systems/applications;
Ø Rendered
consistent and ongoing production support/troubleshooting for billing,
collection, acquisition, and provisioning systems/applications.
Ø Engaged
in and supported deployment activities for new applications/systems in
production environment.
Ø Developed
reports instrumental in tracking production problems and monitoring production
stability;
Senior CSR/Test Analyst –
Customer Satisfaction Work Center Lab (1996
– 1997)
Participated in the
development of UAT Test Plans and Cases. Conducted User Acceptance, Alpha- and
Beta-testing for new billing, acquisition, and provisioning
systems/applications during initial pilot trials
Key Achievements:
Ø Provided
support on billing and provisioning process based on subject matter expertise.
Ø Rendered
Tier-1 technical support.
Ø Supported
development and delivery of training packages, methods, and procedures.
Ø Conducted
end-user training and performed Test Results Analysis.
Education
Bachelor
of Science in Computer Information Systems
Professional
Organization Affiliations
IEEE
American Society for Quality
Control
Quality Assurance Institute
PMI
Technical
Background
|
OS/Languages/
Development
Tools/
Networking:
|
Windows 98 –Vista, UNIX, DOS, COBOL, JCL, VB, C, C++,TSL,
L,
XML, PL/SQL, SAS, HTML, Java; MS Visual
Studio; MVS utilities; TCP/IP; 802.11b, 802.11a, 802.11g;
|
|
Database:
|
Oracle, MS Access, MS SQL, Sybase
|
|
Business/Modeling
Software:
|
MS Office Suite, MS Project, MS Visio; Seibel; IBM Rational DOORS;
IBM Rational System Architect; IBM Rational TAU; IBM Rational Rose; Process
Model; Toad for Data Analysts;
|
|
Test
Management/Test Tools /Virtualization Tools Software:
|
HP Quality Center (TestDirector, LoadRunner, WinRunner, QTP); PQEdit;
Compuware Quality Management Solutions (QADirector; TestPartner; Reconcile;
QARun; File AID/CS); IBM Rational Test
Tools Suite; IBM WebSphere MQ; VMWare ESXi; VMWare Workstation; MS Virtual
PC;
|
|
Configuration
Management/Change Management:
|
CVS, PCVS, IBM Rational ClearCase; IBM Rational SYNERGY CM;
Perforce; MS VSS; MS TFS
Compuware TrackRecord; IBM Rational ClearQuest; IBM Rational
Synergy Change;
|
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