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Sr. Technical Program Manager Sample Resume Format in Word Free Download

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MAYA Aisley

Maya.Aisley@gmail.com
(310) 400-9876


PROFESSIONAL SUMMARY:       

Possesses over 17 years of experience in IT/IS & Telecom Systems’ Business Development, Deployment & Management; IT Broadcast Engineering & Infrastructure Management; Project Management Methodology Training; Waterfall-2-Agile Coaching & Mentoring; and Project/Program/Portfolio Management. Adept at managing multiple IT/IS Programs simultaneously from the Concept & Requirements phase to the final Delivery & Implementation/Deployment Phase, On Time, On Budget, and with High Quality. Cross Functional Roles focusing on Leadership, Coaching, and Managing others. Possesses Highly Effective and Unique Leadership Capabilities and Customer Management Skills as well as a broad range of Technical & Business knowledge resulting in an impressive Gap Bridging Abilities between Technical and Business Entities. This knowledge and experience spans Telecom Software Development Teams, IT Project/Program/Portfolio Management, Marketing & Client Support Teams, QA & Configuration Management Teams, among other Enterprise internal and external entities. Other Project/Program/Portfolio Management experience in the Telecom, Broadcast/Broadband Content Distribution Media, and Airline/Travel/Tourism industries; Highly effective negotiation skills. Have Managed, Mentored, and Lead Development & Management Teams in additions to possessing Excellent Verbal and Written Communication Skills.  

Other skills and work experience includes: Conducting Comparative Analysis against various industry standard Software Development and IT Methodologies & Tools, IT Ops Systems, Enterprise Strategies and Processes providing Input & Recommendations for Cost Effective Business Decisions, Enterprise Strategic Planning, Implementation of Best of Bread Systems & Processes, and Overseeing Enterprise IT Business Process Re-Engineering with Emphasis on Quality Improvement through Software Development & IT/IS Systems’ Metrics Measurements and Quality Improvement Plans. Conducting assessments and providing recommendations on Cost Effective Software Development Methodologies & Practices, Enterprise IT Business Processes & Business Value Solutions; Excels at building effective relationships with internal and external partners, employing efficient processes, simplifying the infrastructure, eliminating waste, maintaining standards and quality, and embracing new technologies while reducing resource overhead and cost.


EDUCATION:           
           
-          B.S. in Computer Science & Engineering, Univ. of Texas, Aug. 1994
-          MBA in Business Administration, Cal State Univ., Calif., May 2003
-          M.S. in Computer Sci. & Info. Systems Cali State Univ. – In Progress
-          PMP Certification, Project Management InstituteCalif., July 2009
-          PMI & IT PMO Executive Council Member – OC & LA Chapters


WORK EXPERIENCE:        

DIRECTV,                                                                               Los Angeles, CA / Currently Held
Sr. Technical Program Manager / Broadcast Engineering Network & Systems Architecture
Responsibilities: Broadcast Engineering & Infrastructure Project Management - Responsible for Project Managing the Network, Systems & Application Architecture Teams within DIRECTV Broadcast Engineering Group. Responsibilities included Project/Program management of departmental projects; Assessment of projects’ goals as they pertain to the company’s Long Term Strategy; Project feasibility studies, assessment & planning of cost, resources, & schedules; Execute, monitor and scope control of Broadcast Engineering projects. Consult and report project status and progress to Senior Management. Mentor Dev Teams on Agile/Scrum Principles and Industry Best Practices. Assist in leading R & D initiatives within the Network & Content Distribution Media Applications; A key contributor to the department PMO Process Planning and rolling out new PM Processes and Business Process Best Practices.

Additionally, in my current position, I represent DIRECTV Network and Systems Architecture group acting as the liaison and the main point of contact that interfaces to a number of external vendors and internal groups such as Broadcast Engineering, Engineering Ops, System Engineering, IT, Marketing, Product Development, Enterprise Strategic Planning, Finance, Project Management Office, among others. I currently lead all PMO related efforts and play a key role in contributing to the various technical and business decisions of the department. Additionally, I partner with Project Teams to document, design and create innovative solutions; Translate Business Needs or Functional Requirements to Technical Requirements; Analyze System Flows, outline Functional Specs, and produce written docs highlighting design diagrams and products roadmaps; Create PMO related processes, provide direction to resources & monitor development efforts.  

Global Networks Consulting,                                                                               Los Angeles, CA                                              
Sr. IT Program Manager/Account Director - Responsibilities: IT consulting and Software Development of customized Business Intelligence Apps, B2B E-Commerce, and Business Processes Design and Re-Engineering for small to mid size businesses.  Roles and responsibilities included Projects Feasibility Studies, Project/Program Earned Value Detailed Analysis, Corporate Governance and Business Process Streamlining Assessments and Recommendations; IT/IS System Management & Support, Software Quality Matrices based on Corporate Key Progress Indicators and Long Term Business Strategies; Intelligent Business Processes Design/Re-Engineering to better address the highest corporate business value needs while minimizing cost and maintaining a technological leading edge. Coaching & Mentoring of Dev Teams & Program Mangers on PM and SDLF Industry Standards & Best Practices. Project/Program/Portfolio Management areas include: Software Development Management, Implementation & Execution, System Virtualization; Network Security; Database Design, Modeling & administration.

Sabre Holdings,                                                                                                          Southlake, TX                                                                       
Enterprise Principal IT - Responsibilities: Agile Software Development Coach/Mentor; Software Development & IT Project Management; Coaching & Mentoring of Software Developers, Project/Product Managers, and Customer Teams; Leading the Enterprise Software Development Quality Improvement Planning Initiative and Business Process Design tasks in collaboration with QA teams and IT Ops Staff. Collaborated with internal and external Customer Teams to conduct project feasibility studies and gather product requirements. Created Charters, Project Plans and Project Schedules; Conducted Project Budget Assessment & Planning; Risk Mitigation; Cost, Resource and Revenue Planning. Works with Development Teams to translate product requirements into features and tasks; Conducts Requirements Gap Analysis to ensure that customers and senior managers’ expectations are managed accordingly. Performs assessment studies to identify inefficient Business Processes and recommends new/redesigned processes that map to the Enterprise Strategies & Key Progress Indicators (KPI); Demonstrated a broad knowledge of cost effective technical and business solutions and Project Management Practices & Skills. Worked with Client Support Teams, Software Configuration & Release Management, and Technical Staff to understand problems with software products and collaborate with Development Team Members to define and implement solutions accordingly. Resolves customer complaints with software and responds to suggestions for improvements and enhancements.

Lead the implementation and management efforts of the following initiatives 1) Establishing an Agile Enterprise Continuous Integration Platform through the HW Virtualization of Software Build Labs, 2) Aiding Enterprise Business Units in the Assessment, Creation, and Implementation of Software Development & Testing Quality Improvement Plans, 3) Conducting Critical Systems Needs Assessment Studies in the areas of Agile Project Management Tools, Continuous Integration Tools, and Test Tools to determine whether any quality gaps exist that require bridging and recommending the appropriate tools that will bridge such gaps. Also works with various teams across the enterprise to streamline operations to better align their Key Progress Indicators with Enterprise Strategic Goals while Reducing Cost and Improving Quality. 

Thomson Elite Corp.,                                                                                            Los Angeles, CA              
Sr. Program Manager - Financial Systems, Software Apps Dev - Responsibilities: Program Managed and Directed an Agile Methodology Development Environment of a multi-faceted Financial/Legal Software System comprising of several sub-systems (Billing, AP, Conflicts, Records, Profitability, Fixed Assets, etc.). Maintained and managed all project schedules, resources, and risk assessments & mitigations. Member of the CCB (Change Control Board) tasked with planning and implementing a set of Development & Business Processes that will aid the company in becoming CMMI Level 3 certified. Performed extensive Metrics Analysis and Assessments for all projects managed. Prepared and reported Progress Status to Executive Management. Worked with Executive and Product Management Teams to identify successful Business Strategies and Collaborated with Clients Services Teams and Business Analysts to setup and manage Clients’ Expectations. Performed Business Data, Financial Information, and Commercial Needs Analysis to provide input into Cost Effective Business Decision while contributing to the Product’s Development Road Map and Maintaining a Technical Leading Edge; Managed a team of Software Developers, Business Analysts, and Project Managers.

Intel Corporation,                                                                                                  Los Angeles, CA                                                             
Software Dev. Project Manager - Responsibilities: Wireless Stacks Software Development Project Management while adhering to ISO, CMM(I) & SEI standards; Management of software engineering teams in multiple geographical locations (U.S., Canada, and India); Management of all aspects of the project including staffing, budgeting, scheduling, risk assessment and contingency planning; mapping of marketing release requirements into project features, milestones & schedules; Track and Monitor project progress to ensure accurate implementation of customer’s requirements and project completion successfully; Reports project’s status to customers and upper management.

Toshiba,                                                                                                                             Irvine, CA                                                                                 
Senior Software Engineer - Responsibilities: Software design, implementation, and testing of Business Voice Mail Systems. Designed and implemented a Win NT Voice Mail System & Backup Utility App. Voice / Data system integration using Dialogic Voice Cards. Exposure to, and training in CT Media.


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