- CompTIA, A+ Certified, 2000
- International
Information Systems Security Certification Consortium (ISC2), Certified Information
System Security Professional (CISSP)
Certified, 2011
- Serena Software Inc., PVCS for
Administrators, 2010
- Serena Software Inc., PVCS for Users,
2010
- International
Business Systems (IBM), DB2
9 Administration for Windows, 2009
- International
Business Systems (IBM), Essentials
of IBM Rational Functional Tester, 2009
- International
Business Systems (IBM), Essentials
of Rational ClearCase UCM for Windows, 2009
- Learning
Tree International, Systems
Management Server 2003, 2004
- Responsible
for leading and conducting enterprise and system-level Certification and
Accreditation (C&A) Interviews, Evaluations, and System Tests to
insure compliance with the Department of Homeland Security (DHS) and
National Institute of Standards and Technology (NIST) guidelines for
Information Security .
- Responsible
for working with the C&A annual system self assessments to insure
security Plans of Actions and Milestones (POA&M’s) have been resolved
in a timely manner.
- Recommended
technological and architectural upgrades/modifications to Agency's
Information Systems Security architecture and develop/provide input to
draft INFOSEC policies and procedures, and perform other Information
Assurance tasks as assigned
- Participated
in system security policy and standards development, including writing
guidelines, standards, procedures and other technical documentation
- Assist, and
provide technical guidance and recommendation to System
Administrators to ensure timely and
accurate compliance with Information Assurance Vulnerability Alert (IAVAs), Information Assurance Vulnerability Bulletins (IAVBs), and Technical Advisories
- Review IAVAs and IAVBs and
provide a summary and guidance of the security patches to be applied or
action items to be completed
- Directly involved with the planning and
procurement phases of several IT requisitions to support the mission needs
of the organization
- Routinely provided guidance on maintaining
proper change control procedures
- Implemented process procedures to increase higher
levels of accountability
- Reduced administrative overhead by
consolidating similar IT services and processes.
- Performed
system upgrades and maintenance, including installation and configuration
of Microsoft Windows operating systems, administration of application user
accounts, and maintenance of system security posture
- Reviewed and
distributed operating system security and patch levels
- Performed
operating system performance tuning, data recovery, etc.
- Installed
and upgraded system software, applications, and MS SQL 2005 and 2008
databases
- Managed and
maintained a Microsoft SharePoint 2007 server farm
- Managed and
maintained Code Versioning tools
- Installation
and maintenance of the IBM Rational Suite of tools including ClearQuest,
ReqPro, Robot, Rational Functional Tester, Test Manager, and ClearCase
- Performed Lotus
Domino Administration including account management, and database
maintenance
- Developed and maintained Standard
Operating Procedure (SOP) documentation
- Provided
technical input for policies and procedures, maintained accurate
documentation on those policies/procedures
- Identified
remediation steps to implement best practice solutions
- Directly managed and supervised a
staff of thirteen support contractors for the U.S. Fish and Wildlife
Service, who provide technical support to over 800 users in the Region
- Managed all IT projects to include
migration from Windows NT 4.0 to Active Directory, IP/Server Migrations,
SANS Installation, Operating System and software upgrades for both servers
and user workstations, user migrations, software rollouts, and office
moves
- Served as Acting Program Manager when
Program Manager is out of the office
- Developed and maintained IT Policies,
as well as, Standard Operating Procedure (SOP) documentation
- Provided documentation of all project
plans to Program Manager
- Provided Program Manager with updated
weekly status reports and monthly closed call statistics.
- Prepared and presented bi-annual
network status presentations to the CIO and Division Chief for the ITM
Division
- Chaired bi-weekly employee staff
meetings and attend Chief Technology Officer meetings
- Received daily briefings from Network
Operations Manager and all Team Leads and reported progress / status to
Senior Management
- Envisioned and presented emerging
technology concepts to upper management to enhance staff development and
employee morale
- Developed, designed, and implemented
the Telework project for the US FWS
- Researched, obtained quotes, and acted
as the client’s representative to all third party software and hardware vendors
for government purchases
- Ensured the project was properly
staffed with high quality personnel and made changes when necessary;
approved all employee timesheets and leave requests
- Completed 90 day and yearly
performance evaluations for customer support staff
- Recommended and presented achievement
awards and certificates to employees who met the proper criteria
- Developed and tested Contingency Plans and Disaster Recovery Plans
for the Nationwide Fish and Wildlife Service which includes 13 major
applications and 8 Regional LAN’s
- Developed and managed a patch management system for the 8 Regional
LAN’s making up the National Fish and Wildlife Service
- Performed penetration testing and vulnerability scanning on the
Region 9 LAN for possible weaknesses and assisted with the solution
development for those weaknesses
- Examined current software systems and developed and tested upgrades
to the current software based on the security requirements set forth by
the Department of Interior
- Performed internal investigations of possible network intrusions
based on information provided by the security logs and auditing software
- Advised management on ways to improve network / system security
based on the comparison of the current system configuration vs. security
requirements
- Acted as managements SME (subject matter expert) on all matters
relating to LAN/WAN security and provided guidance related to the most
up to date security technology
- Developed, implemented, and managed the Regional Software Update
System
- Developed, implemented, and managed the Regional System Management Services System
- Provided hands on technical support to over 800 users for the U.S.
Fish and Wildlife Service
- Responsible for
configuring/maintaining new and old desktops and laptops for new/transferring
employees, as well as, installing all software on users’ computers
- Performed all assigned projects, such
as Notes upgrades, OS/Office upgrades, printer moves and office moves
- Installed and supported Blackberry,
Palm and other handheld devices.
- Trained users on new computer hardware
and software
- Supported and maintained user account
information including rights, security and system groups
- STG, Inc.
Employee Excellence Award: June, 2003; February, 2004; October 2004
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