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Kaylie Kedda
309 Truman Avenue, Princeton, NJ 08001 USA
Mobile: 302.438.9876
kaylie@yahoo.com
Summary
An accomplished
and skilled technology professional with 15+ years of leading edge technology
experience and expertise in a diverse range of technologies within multiple
industry settings.
Creative
technologist with in-depth, hands-on knowledge designing, building, and
maintaining high-performance, enterprise infrastructures environments,
networks, security, systems, applications and services. A confident decision
maker and strong performer with excellent communication, presentation,
negotiation and leadership skills.
Core Qualifications
Include:
· IT Operations
|
· Technology Infrastructure
|
· Contract Negotiations
|
· Client Relationship
Management
|
· Technology Planning
|
· Project Management
|
· Asset Management
|
· Financial/Budget Analysis
|
· Software Development
|
· Enterprise Security
Management
|
· Voice/Data Communications
|
· Business Continuity and
Disaster Recovery Planning
|
Education / Certification / Professional Training
·
Bachelor of Engineering (B.E.) in Computer Science,
Bangalore University, Bangalore, India
·
MCITP: Virtualization Administrator (Windows Server
2008 R2)
·
MCITP: Enterprise Administrator (Windows Server
2008)
·
MCITP: Enterprise Messaging Administrator (Exchange
2007)
·
MCITP: Enterprise Desktop Administrator (Windows 7)
·
MCTS: Windows 7 and Office 2010, Deploying (DDPS)
·
MCTS: Windows Server 2008 R2, Desktop
Virtualization
·
ITIL v3 Foundation Certificate
·
Windows Server 2008, Crystal Reports: New Horizons
·
Introduction to PL/SQL & Oracle Database
Administration, Learning Tree International
·
Project, Planning & Implementation (In-house
training), On-Board Companies
Professional Experience
June’11
– Present
|
New
York, NY
|
Sr. IT Consultant
- Client engagements to date encompass IT/IS
departments of Retail, Banking, Financial, HealthCare and Engineering
Companies.
- Demonstrated success in
developing/implementing strategies and technology initiatives that produce
high levels of performance and profitability for clients.
- Supported sales rep of NE-America by providing
technical demos & Proof-of-concepts (POC) for customers on various
Microsoft technologies.
- Implemented high-level architecture design
& whiteboard presentations & discussions.
- Identify technology gaps in the Client’s IT
infrastructure and turn them into potential sales.
- Highly detail-oriented with strong
decision-making abilities, adapt at prioritizing workloads with a high
sense of urgency, there by handling multiple projects efficiently.
- Enthusiastic, with ability to work
independently or as part of a team. With proven ability to build,
challenge, motivate, and enhance the technical expertise of peers, teams
and vendors to high levels of productivity.
Oct’97
– May ‘11
|
Sr. IT Manager (Nov ‘01 – May ‘11)
·
Direct all IT operations at corporate headquarters,
secondary corporate office and two satellite office locations for all
operational policies and procedures related to network hardware, software, user
support, network security and disaster recovery, strategic growth plans, VPN,
voice/data communications, auditing and implementation of best practices.
·
Assume overall financial accountability for the IT
department including developing and managing annual budget and forecasts,
project schedules, resource allocations and also submit Capital Project
requests utilizing Discounted Cash Flow Methods. Evaluate cutting-edge products
(hardware/software) and integrate financial aspects with performance before purchasing
new products to enhance current architecture.
·
Establish standards, processes, and policies for
corporate wide infrastructure and operations by providing vision, leadership,
and rapid deployment oversight to ensure the company's technology keeps pace
with evolving market and business demands and also perform strategic technology
planning, business process improvement, program management and vendor
relationship management based on company’s objectives.
·
Manage service provider relationships including
ensuring SLAs are met, issue escalation, vendor selection, negotiation,
prioritization, and ongoing coordination.
·
Leveraging Microsoft technology, deployed VDI and
App-V solutions for in-house and remote users.
·
Managed Service Desk via Spiceworks software with
inventory management of hardware and software as well managing and monitoring
of network.
·
Manage & consolidate new software licenses and
hardware contracts.
·
Implemented large infrastructure architecture,
including high-availability and cluster computing.
·
Established organizational hardware and software
standards, creating supportable environments and reducing total cost of
ownership by 23%.
·
Deployed and maintained ITIL framework processes,
Configuration Management, Change Management, Release Management, Incident
Reports, and Change Control across the environments.
·
Directed, managed and provided positive and
productive work environments that increased departmental efficiency and
productivity.
·
Developed and implemented numerous disaster
recovery designs, defining and documenting new processes and interdepartmental
relationships with contingency plan to ensure data and network integrity.
·
Effectively audited and enforced corporate
standards and compliance in terms of security, disaster recovery, business
continuity, operating systems, network communications-LAN/WAN, application
development, and systems integration. Auditing Hardware/Software financials
saved 16% last year on overage charges on Ricoh Wide printer and Multi-function
device (copier/fax/printer/scanner).
·
Led efforts to transition the company from “Buy
Everything” purchasing model to leasing, which reduced cash outflow by over 15%
per quarter.
·
Renegotiated contracts and service agreements for
voice and data services with ISP, which improved level of service while
reducing annual expenses by over 10%.
·
Integrated and configured Watchguard Firebox as a
firewall, VPN, web-blocker and proxy server. Vulnerability management done
using GFI LANguard Network Security Scanner and MBSA.
·
Directed the deployment of Company’s revamped
website.
·
Implemented virtualization technology using Hyper-V
in Windows 2008 R2 thus saving on hardware/software cost and improved HVAC.
Consolidated many services like File/Print, Exchange roles, TS, EndPoint
protection, WSUS, License server. Deployed VMWare ESXi virtualization as well.
·
Manage Exchange 2010 e-mail server for companywide
communication and outsourced service for content scanning (virus and spam).
Migrated from Novell GroupWise to Exchange 2010.
·
Migrated from mixed environment of Netware and
Windows to complete Microsoft Platform.
·
Manage interoffice connectivity using CISCO routers
with full T1 and VPN connections. Also, implemented 3DES security level VPN
connections with clients for server to server authentications. Manage remote
Users through CISCO VPN Concentrator.
·
Managed Microsoft Dynamics SL (Solomon) and CRM implementation
including SQL 2005 administration.
·
Deployed SAN and NAS.
Promoted from various
job responsibilities to current IT Manager Position including:
·
IT Supervisor/Oracle DBA
(Feb ’99 to Oct ’01)
·
Senior Network Administrator
(Feb ’98 to Jan ’99)
·
Developer/Systems Engineer (’97
to Jan ’98)
Aug’96
– Aug’97
|
NELCO
Ltd
|
Bangalore,
India
|
Systems Engineer
- Installed VAX system and its Terminals with DEC Servers and
Transceivers.
- Developed Real-time application software and custom Reports under
Mainframe (VAX, OpenVMS 6.1).
- Developed application software for internal needs using Visual
Basic.
- Desktop support including printers.
- Assemble complete and custom configured systems like the PCI, ISA,
EISA, VESA & AGP based systems.
- Troubleshoot errors in the hardware and software.
Professional Memberships
Member, IEEE (Institute of Electrical and Electronics Engineers)
Member, ACEC (American Council of Engineering Companies)
Areas of
Expertise:
·
Operating
Systems: DOS; Win 9x/NT/2K/XP/Vista/7; Win 2000/2003/2008 R2
Server; Netware; Unix (IRIX); Linux(SUSE, Ubuntu); Cisco IOS; Fireware
(Watchguard 1000, 1250e); OpenVMS (VAX)
·
Networking: LAN/ WAN/ VLAN; TCP/IP; IPX; WINS; DHCP; DNS;
VPN; SMTP/POP/IMAP; HTTP(S)/FTP/NNTP;
T1; ActiveDirectory; eDirectory
·
Virtualization:
VMWare ESXi & Workstation; Microsoft Hyper-V; Microsoft Virtual Server
& PC; Starwinds iSCSI SAN
·
Security:
Symantec Enterprise Endpoint Security; McAfee Anti-Virus; Trend Micro; AVG; GFI
LANguard
·
Software
Packages: ACT; MAP; OMPM; OEAT; Spiceworks; MS
Office/Project/Visio; Symantec BackupExec; Norton Ghost; Symantec PC Anywhere;
VNC; Adobe Acrobat Pro; Dreamweaver/Sharepoint Designer; CISCO ConfigMaker; PDS/PDMS
·
Programming
Languages: Powershell, Visual Basic; C; C++; HTML/ASP;
PL/SQL; Scripting
·
Additional
IT skills: Active Directory, CISCO Switches; Routers; VPN
Concentrator 3005; CSU/DSU; Ethernet; CAT6/5e; IPSec/3DES; IIS/Netscape
WebServer; GroupWise; MS Proxy Server; PBX / Intuity Audix; Oracle
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