SP System Software Maintenance Sample Resume Format in Word Free Download

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SUMMARY

·        A Capacity Planning and Performance Tuning specialist with extensive experience in midrange capacity planning for Unixand Windows environments in a very large (100K+ server) environment.  

·        A seasoned IBM Certified AIX System Administrator with more than 10 years of experience in Administration, Engineering and Development of UNIX Systems

·        Extensive experience in installing, configuring, maintaining, design, development, implementation, and support on IBM AIX 4.3.x/5.1/5.2/5.3 operating environments

·        Experienced in IBM RS/6000 SP System Software Maintenance.

·        Significant experience with Oracle RAC implementations with GPFS using etherchannel private networking

·        Experienced in the Sun Solaris and HP UX Unix Environments

·        Experienced with Microsoft Windows Operating System Functions

·        Experienced in LPAR, DLPAR and micro partitioning with real-time reallocation of resources between environments

·        Expertise in Planning, Installation, Configuration and Maintenance of IBM HACMP V4.X and 5.X  on AIX 5.1/5.2/5.3.

·        Strong background in operating system Performance Tuning and Capacity Planning

·        Extensive experience with NIM AIX operating system installations as well as alternate disk installation and new AIX Multibos functions

·        Experienced with GPG/PGP public/private key encryption, also SSL/SSH/SCP/SFTP

·        Expertise with IBM operating system maintenance methodologies including the newer technology levels and service packs

·        Experienced with HDS SAN technology for multi-terabyte databases using fiber connections and dynamic multipathing/load balancing

·        Highly skilled in quick and efficient debugging and problem-solving of operating system issues in mission-critical environments

·        Expertise in working with Tivoli monitoring, TEC events, and end points

·        Highly experienced in Shell scripting (ksh,); some Perl and Expect experience

·        Strong experience in backupsand archiving with Tivoli TSM and TSM/TDP client configuration; mksysb for root volume group backup and OS cloning

·        Knowledge of networking (TCP/IP, Ethernet), NIS, DNS, NFS, DHCP, SMTP

·        Many years experience providing production support in an on-call rotation in a 24x7 environment

·        Familiar with and comfortable with several types of Change Control/Change Management Procedures and Policies

WORK EXPERIENCE

6/2007 – presentBank of America  Capacity Planning Consultant

• Senior Capacity Planner providing sizing and performance consulting to projects,  application teams, and database administrators in a very large midrange environment with responsibilities covering 100K+ servers including AIX, Linux, Windows, Solaris, and ESX (VMWare 3.x and 4.x). 
• Responsibilities include making written recommendations for the number and types of servers/processors/memory configurations for new and for re-deployed  applications; assisting in the location of performance bottlenecks for SLA misses; maintaining up to date understanding of the latest server technology including servers and storage; mentoring for less experienced team members; assistance with evaluation and understanding of load testing proofs of concept; trending and forecasting resource usage for use as input to financial planning and demand forecasting. 
• Received superioremployee performance rating level for the last three years

11/02 – 6/2007      TIAA-CREF      AIX Systems Administrator

• The primary Unix contributor in the growth of the environment from 15 uncontrolled standalone servers to approximately 150 LPARs in a much more structured and stable high availability environment
• Team Lead responsibilities for three AIX administrators including contractor interviewing and hiring, work assignments, review of work quality, training, while maintainingultimate responsibility for problem resolution for any server issues
• Co-architected an economical and extremely stable multiserver platform design for Oracle RAC implementation of our mission critical Siebel CRM environment using GPFS
• Implemented and maintained a high quality and extremely stable set of environments and procedures with virtually no outages in four years
• Implemented several HACMP clusters from HACMP versions 4.4 to 5.3
• Developed standard procedures and checks used for AIX system Peer Review used by our QA group
• Implemented multiple NIM servers and used them for cloning and upgrading 100+ AIX servers
• Implemented Secure Socket Layer (SSL) and Secure Shell (ssh) software for secure network connectivity via Putty
• Implemented PGP/GPG public and private key encryption on multiple servers for data exchange with outside vendors via VPN
• Installed NDM/Connect Direct software for data exchange with vendors
• Implemented Rsync data replication for disaster recovery systems
• Implemented Veritas Volume Manager / VeritasFilesystem for AIX
• Primary Unix contributor in two highly successful Production Siebel CRM migrations/implementations
• Configured and managed HMC servers for IBM LPAR functions and used HMCs for upgrading of managed system microcode
• Upgraded multiple servers using alternate disk installations and AIX multibos capability
• Coordinated  and tracked remediation of over 100 servers for 2007 Daylight Savings Time (DST) changes including OS, Java, and “zoneinfo” patching
• Conceived, designed and implemented email-based monitoring of system error reports and backups
• Conceived, designed and implemented an NFS-based solution for efficient managing of multiple servers via a secure shell scripting with remote command execution
• Conceived, designed and wrote the master script for automated startup and shutdown of our Siebel CRM environments across multiple Unix and Windows servers
• Rating of  “Superior” for TIAA-CREF 2006 year end performance review

9/89 - 11/02     Electronic Data Systems (EDS) Charlotte NC and Plano TX

·         AIX System Administration   (4/01 to 11/02)
On EDS National AIX Support Team, support multiple-site multiple-customer environment with > 100 servers including two SP complexes

·         Tivoli Implementation (5/00 to 4/01)
In a multiple customer environment, lead highly successful implementation of Tivoli Management Framework  (3.7)  / Distributed Monitoring  / TEC Console; development of custom scripting

·         Sun Solaris / HPUX System Administration (5/98 to 5/00)
Unix system administration in a multi-customer Sun Solaris environment (Team Lead) and single large customer HPUX MC Service Guard environment with EMC disk; CA Unicenter TNG monitoring implementation   

·         System Administrator / System Database Administrator    (12/94 to 4/98)
In the EDS EnterpriseServiceCenter, a multi-customer multi-platform (primarily Solaris) midrange operating services environment.  Emphasis was on support of a large retail customer with multiple large Oracle databases and on support of the EDS “Web Vault”, a Unix and NT Internet hosting environment for internal and external customers.  
System Administrator duties included operating system installs and upgrades, OS maintenance, data backup, data recovery, managing disk with Veritas volume manager, performance tuning and reporting, capacity planning, system monitoring, problem debugging, and scripting.    Developed award-winning CA Agent Works server monitoring implementation.   
System Database Administrator duties included database installs and upgrades, database software maintenance, database backup, database data restore and media recovery, monitoring, problem debugging, and scripting.  

   Systems Engineer, Strategy and Design Group in Distributed Systems Management   (1/93 to 12/94)
This group defined the architecture and direction for EDS systems management in the distributed environment.  Job responsibilities included software product installation, evaluation,  and recommendations for tools on various distributed platforms in the areas of Operations, Security, Accounting, Inventory Management, Configuration Management, and Consumer Interface.  Recommendations were made for tools in UNIX, NetWare, DEC VAX, and other environments.

§  Systems Engineer, Performance and Capacity Group    (9/89 to 1/93)
Central MVS Performance Management group. Responsibilities included
establishing MVS performance standards and direction, BEST/1 modeling mainframe systems for capacity planning, participating in software and hardware evaluations and benchmarks, support for new business (RFPs), and performance consulting inside and outside of EDS.

Industry Recognition

Certifications  

Six Sigma Green Belt Certification

IBM Certified Specialist – AIX System Administration  4.3.3

Tivoli Certified Consultant – Framework  3.6

Tivoli Certified Consultant – Distributed Monitoring 3.6

Windows NT Server 3.5

Awards                       

$2500 prize winner, CA/World EDS/CA Success Story Contest

”Implementation of CA/AgentWorks Monitoring in the EDS Web Vault”

July 1997 (SNMP server monitoring software in a web hosting environment)

Contact Information

Home:   309 Autumn Moss Court,

Charlotte, North Carolina

Email:   ruby.boles@gmail.com

Phone: Home:   (704) 540-9876  

Cell:      (704) 975-1230

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