Summary of
Qualifications
►
Several years of
business operations experience coupled with over fifteen years
of information systems knowledge
►
Exceptional data
management, reporting and analysis expertise specializing in relational
databases and
associated
desktop applications.
►
Proven ability to
analyze hardware and software solutions and develop user information systems
that
promote
efficiency and effectiveness resulting in reduced operating costs.
►
System disaster
recovery planning, implementation, testing and maintenance.
Proficient with a vast array of server and workstation software and
hardware and network concepts and technologies, including:
Windows Server
NT/2000/2003/2008
Exchange
Server 2000, 2003, 2007 & 2010
Microsoft
OCS,Lync 2010
Microsoft
SQL Server 2005 & 2008 and Reporting Services
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Microsoft
ISA Server 2006
Microsoft Windows
95/98/2000/XP/Vista/7
Microsoft
Office Suite 2003, 2007, 2010 (specializing in Visio, advanced Excel and
Outlook)
Symantec
Backup Exec 9/10/11/12/2010
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VMWarevShere
IIS 6 & 7+, DHCP &
DNS
HP CommandView SAN Management
Software
DFS File Shares
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McAfee
ePO Enterprise
Crystal
Reports
R & R
Report Writer
Visual
FoxPro
FileMaker
Server & Pro
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Experience
IT Systems Specialist – Help Desk Team Lead (June 2008 – Present)
VELCO
(Vermont Electric Power Company) (Rutland, Vermont)
Job Duties:Responsible for the provisioning,
installation, configuration, operation, and maintenance of systems hardware
and software and related infrastructure. Perform technical research and
development to enable continued innovation within the infrastructure. Ensure
that system hardware, operating systems, software systems, and related
procedures are maintained and up-to-date. Serve as primary support for
Microsoft Great Plains, ExchangeSystem, SQL Server and various other server
and client applications.
-Provide all aspects of help desk technical support
for 180on-site associates as well as several remote substations.
-Exchange Server administrator. Perform all
upgrades, maintenance and troubleshooting for the Exchange System and
related peripherals.
-Configure, test and document system backup and recovery
procedures.
-Develop and maintain reports utilizing Microsoft
Reporting Services, Crystal Reports and Excel.
Accomplishments:
-Coordinated and performed the Exchange 2000 system
upgrade to Exchange 2007 and Exchange 2007 to Exchange 2010.
-Performed research and coordinated purchase and
installation of the IT department’s Help Desk system, Help Desk
Authority.
-Completed upgrade of Microsoft SQL Server 2005 on
a Windows 2003 platform to Microsoft SQL 2008 running on
Windows 2008 R2. Upgrade included server build and
migration of 20+ databases.
-Performed various Microsoft Great Plains system
upgrades.
-Re-developed interface for the Fixed Assets System
and automated the generation of the Property Valuation Form
submitted to Vermont towns for property tax
purposes.
IT Network Administrator (January 2007 – May 2008)
Porter
Medical Center (Middlebury, Vermont)
Job Duties: Overall responsibility for design,
implementation and support of the Hospital LAN and WAN including installation
and maintenance and repair of PC and Network systems, hardware and software.
-Provide all aspects of user technical support for main
Hospital as well as seven remote doctor’s offices.
-Design, specify, implement and support Hospital LAN and
WAN.
-Setup, configure, backup, maintain and troubleshoot
Hospital servers, switches and routers.
-Maintain library of technical documentation and licensing
for current hardware and software.
Accomplishments:
-Designated as IT Project leader to head the
installation of a Philips PACS (Picture Archiving and Communication
System) system. This included working closely with
the Radiology and IT department as well as the product vendor to
ensurethat project timetables and expectations were
met.
-Installation ofHuman Resources PVC card employee
badging\time card system. This project included researching
and compiling various software and hardware printing
systems information and submitting a proposal to the HR and IT
Director for approval as well asthe installation of
the selectedsystem.
-Implemented Group Policy on the Hospital Network
to reduce user support requirements and enhance overall network
security.
IT Operations
Manager(2001 – January
2007)
Tuttle
Publishing (North Clarendon, Vermont)
Job
Duties: Ensured the streamlined operation of the Fulfillment,
Customer Service and IT departments in alignment with the business objectives
of the organization. Planned, coordinated, and designed IT-related activities
of the organization. Worked closely with managers to identify, recommend,
develop, implement, and support cost-effective technological and procedural solutions
for the organization.
-Troubleshoot
ERP system issues, recommend and implement software and workflow solutions.
-Worked
with managers and staff to develop suitable applications and procedures to
maximize efficiency.
-Worked
closely with managers to define and implement IT policies, procedures, and
best practices.
-Prepared
annual IT budget.
-Consulted
with software and hardware vendors to solve problems impeding computer
processing.
-Evaluated
new software and hardware to determine usefulness and compatibility with
existing software and hardware.
-Providedall
aspects of hardware and software user support.
-Reviewed
and analyzed data to predict future needs and recommend enhancements and
requirements.
-Recommend
purchase of IT software and hardware.
-Documented
and prioritized ERP system modification tasks for in-house programmer.
-Coordinatedthe
physical count and audit reporting for the year-end audit for two companies.
Accomplishments:
-Evaluated
and coordinated the installation of a multi-carrier shipping manifest system.
This involved real-time integration
into
the ERP system, documenting new procedures and training users.
-Developed
Returns receiving application utilizing Visual FoxPro. This included
compiling application requirements and interfacing with Returns Department
staff during testing and implementation of the project.
-Worked
with Product Manager to implement an effective application and reporting tool
to allow for accurate and
efficient
reorder of inventory.
Systems Administrator(1997 – 2001)
Tuttle
Publishing (North Clarendon, Vermont)
Job Duties: Administration of the IT department
in supporting 60+ Windows 9x and 2000 clients running under Novell and
Windows NT servers in two offices (Rutland, VT and Boston, MA) in a LAN\WAN
environment. Evaluated hardware and software, installed and supported client
and server hardware and software, scheduled periodic maintenance as well as
programmed and supported the PBX phone system. This position included Visual
programming using Microsoft Visual FoxPro, report writing using Crystal
Reports and R&R Report Writer
using OBDC and relational databases, programming and implementation of batch and RF portable data terminals.
Accomplishments:
-Participated in the evaluation, selection and
implementation of a new corporate ERP software package.
-Developed and coordinated the data conversion from
a heavily modified Realworld Accounting system to a
modernized CIS.PUB Publishing system.
-Initiated
and implemented the companies EDI program. This included software evaluation
and installation as well as
coordinating the
implementation process with the various B2B trading partners. This
implementation enabled 60%of all
order volume to
route through this system resulting in a dramatic reduction of labor costs in
the order processing
department.
Special
Operations Coordinator (1994 – 1997)
Tuttle
Publishing (North Clarendon, Vermont)
Job Duties: Coordinated
the setup and maintenance of billing, fulfillment and inventory control
processes for the fulfillment of product for a third party. This included
daily communication with the client and working with warehouse and order
entry staff as well as the Operations Manager to ensure that the requested
goals of the third party were met.
Special Sales Manager(1993 – 1994)
Tuttle
Publishing (Rutland, Vermont)
Job
Duties: Responsible for sales to non-book trade customers such as gift,
gourmet, travel, sporting goods, museum, gardening, parks and monuments, and
catalogs. Developed new and existing accounts and implemented strategies to
grow and maximize the non-book trade business. Attended various trade shoes
and sales events.
A/R Collections and Returns(1991 – 1993)
Tuttle
Publishing (Rutland, Vermont)
Job
Duties:Contacted customers with delinquent
accounts to secure payment. Prepared and mailed form letters to customers to
encourage payment of delinquent accounts. Conferred with customers by
telephone in attempt to determine reason for overdue payment, reviewing terms
of sale with customer. Received payments and posted amount paid to customer
account. Entered product returns into the system.
Shipping Clerk(1989 – 1991)
Tuttle
Publishing (Rutland, Vermont)
Job
Duties: Performed shipping duties for outgoing
product shipments to customers and receiving duties for incoming inventory.
Prepared all appropriate documentation including airway bills, shipping
USA Resume
and commercial invoices. Identified and complied with purchase order
instructions and customer requirements.
Training
Deploying,
Configuring, and Administering Microsoft Lync 2010 (10533A), SQL Server &
Reporting Services, Completed certification program for WorkSite System
Engineer (document management system), Accelerated SAN Essentials, Managing
HP StorageWorks Enterprise Virtual Array UC420 H.01, Managing and Maintaining
a Windows 2003 Environment; Implementing, Managing and Maintaining a Windows
2003 Network Infrastructure;Windows NT Core Technologies;Microsoft Visual
FoxPro 6.0 Professional Training;UniVerse Fundamentals (UV901);UniVerse
Database programming (UV901.2); Troubleshooting & Maintaining PC’s; A\R
collections and customer service training.
Education
Associates in Business Management(May 2008), College of St. Joseph, Rutland, Vermont.
References Available upon request.
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