How To Write A Good Resume For A Customer Service Representative in Word Format Free Download -->

How To Write A Good Resume For A Customer Service Representative in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Joy Oliver
309 Linsley Ct. * Conyers, GA 30001 * (770) 378-9876 * Joy@yahoo.com

OBJECTIVE:
Enhance my skills in outstanding customer service by striving to exceed customer/employer expectations by delivering second-to-none service.

EXPERIENCE:

7/10 - Present Exel Direct

      Customer Service Representative
·         Confirm with over 100 customers daily on expectant next day deliveries
·         Maintain driver dispatch of 3 or more delivery trucks daily.
·         Handle reschedules and cancellations of various merchandise scheduled for delivery.

 3/01 - 7/09      AT&T (BELLSOUTH – SOUTH)

Customer Service Representative
·         Assist DSL/Dial internet customers with all aspects of customer service. 
·         Handled 60 calls in a day’s time, while providing excellent customer service answering question with regards to DSL/Dial internet billing and services.
·         Appointed as a relieving manager for days, some times weeks at a time.
·         Served as Team Lead for 6 month rotation periods at a time.
·         Handle first level escalations from external and internal customers.
·         Coach and developed new Customer Service Reps in the DSL/Dial broadband billing center after initial training for a controlled two week period with each training class.
·         Served as Team Lead for 6 month rotation periods at a time.
·         Maintained performance records for each new hire.  Identify areas where additional one-on-one training is needed prior to releasing agents to DSL/Dial Broadband billing departments.
·         Compute service order request from customers in regards to phone and internet products.
·         Extensive knowledge of CCTool, CRM, SOEG and other databases used within Broadband billing.
·         Attended/Participated in BellSouth training courses.

11/00 – 6/01    Rich’s
           
            Customer Service Associate
·         Process billing payments for customers.
·         Process returns/exchanges for customers.
·         Gift wrap customers purchased retail items upon request.

6/00 – 9/00      Georgia Telco Credit Union

            Student Internship
·         Retrieve customers records for account verification for various banking transactions
·         Organize all customers personal banking account information into filing system.

EDUCATION:
·         Rockdale County High School

SKILLS:
·         60wpm, Windows,  Microsoft Word, Excel, PowerPoint, Access, Outlook


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About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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