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Customer Support Specialist Resume Samples in Word Format Free Download

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Kayla Ashley
P.O. BOX 312
Levant, ME 04001
Cell: 207-735-9876
kayla@msn.com

Job Title: Customer Support Specialist/Inside Sales/Buyer


OBJECTIVE: To work with a company where the work is challenging, rewarding and that allows me to continue to grow with the company


QUALIFICATIONS:  To perform this job successfully and satisfactorily. The requirements below are representative of the knowledge, skill, and /or abilities needed to succeed, which is reflected in my work history.
  


EDUCATION: 

Ÿ  2007-2008 completed course in Inside Sales, CRM certification, Medical Terminology and college keyboarding.

Ÿ  1992-1995   completed a 2 year degree in Business Management at Bangor community College, University of Maine

Ÿ  1986-1987 Took several night classes at Bangor Community College.

Certificates: (SPC) Statistical Process Control, 8D Training, Top Team, Total Quality Management, How to be a better communicator, Code of Ethics.

EMPLOYMENT:

Ÿ  2007 - 2008      NES Rental

 Customer Support Specialist/Inside Sales

·      Monthly Reporting:
Over see daily activities associated with inventory, No-bin, Purchase order, and Pre-closed W/O reports.
·      Responsibilities Included:

             Assign work orders and open purchase orders when applicable.
             Maintain credit card billing, invoicing and collections.
             Performed inside sales duties associated with renting equipment, quoting
             Open & close contracts and order parts.
             Maintain and verify correctness of insurance certificates.
             Maintain safety and cleanliness of the office area.
             Monthly training in all safety phases associated with NES Rental.
             I would open and close facility and on call when needed.
            

Ÿ  1987- 2007      ZF Lemforder Corporation Brewer Maine
            
                            
  Planner:                
    
Ÿ  Manage 20 suppliers on a daily bases
Ÿ  Maintaining import data base for container shipments coming into Boston/NY from Germany, Spain And France
Ÿ  Worked with accounting checking invoices for discrepancies, verified receipts, maintained a logistics cost spreadsheet for all the imports coming in.
Ÿ  Coordinated consignment for Suppliers. Pulled numbers weekly and at the end of month sent the total pulls.
Ÿ  Coordinate and update supplier delivery performance and requested recovery plan when needed

Ÿ  Maintaining and adding new suppliers to data base for EDI, Weights, and releasing and analyzing chargeback systems and Tariff codes. 


Ÿ  Coordinated and responded to complex Supplier telecommunications requesting continuous and on-time deliveries.
Ÿ  Maintain SOP goals.
Ÿ  Helped Coordinated the annual Supplier symposium working with all the departments


Buyer:
Ÿ  Maintained, followed up on Supplier Quotes,
·                 Maintain PO’s.
Ÿ  Follow-up with Supplier visits
Ÿ  Projected forecast for the Suppliers


Group Leader:

Ÿ  Responsibilities include supervising the set-up of machines, training,   coordinating meetings, production control, compiling data for quality control, and statistical Process Control.   


References provided upon request.
                                                                                             






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