Customer Support Specialist Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Louren Farlin

Austell, Georgia, 30001 <> 678-978-9876 <> Louren@yahoo.com

Qualifications  Summary

Self motivated, Customer Service Specialist, hands on professional who delivers high quality work, consistently provide customer satisfaction and works well under pressure.  Proactive and enthusiastic team player with reputation for quality orientation, attention to detail, and strong work ethic. Seven years of managerial experience combined with customer service and Administrative skills

Professional Strengths

• Perform recruiting and interviewing for employment opportunities
• Perform booking and payroll functions
• Perform weekly and monthly inventory
• Provide Quality Control and process procedure training
• Bookkeeping

Technical Strengths

Windows 2007/XP, XP Professional, Microsoft Office suite, Internet Explorer 7.0/8.0, 9/10, Bookkeeping, Quickbooks, Par Point of Sales (POS), Rockwell, Nortel, and ShoreTel phone communication system, 50wpm, Windows 7 Enterprise, Windows 8 Professional, Microsoft Office Professional 2007 and 2010

Experience Summary

Customer Support Specialist                                                                 Alpharetta, GA

Kaplan IT Certification Preparation                                                              Dec 2010 to Present

• Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call
• Utilize Google Analytics to track unique visitors that visit websites daily
• Utilize UPS World Ship process fulfillment orders placed on websites
• Utilize Cyber Source Business Center to research orders processed by billing system, process refunds, pull payment batch summary for Retail sites and import total detail summary for Organization site       
• Administrator Dashboard respond to tickets and emails sent in by customers
• Product build and launch for Retail and Organization websites
• Monitor sales for daily sales report
• WebShop Manager setup new customer accounts
• Process orders for customers
• Activate and manage products in accounts

Workforce Administrator                                                                    Norcross, GA

AT&T Mobility                                                                                               May 2009- Dec 2010

·        Monitored the South Eastern Region Call Center call queues and call volume, using Informiam Management and IEX Total-view systems            

·        Monitored call type groups for Customer Service, Technical Support, Spanish Customer Service, and specialty groups such as Transfer of Service, and Excessive Off Network, and Save

·        Monitored the average speed of answer to see how long it takes before the calls on hold are answered

·        Used Nexus Close Key system to update the amount of representatives that are off the phones, in meetings, huddles, and training classes

·        Preconditioned Nexus for day-of and up to a week out, depending on call volume

·        Provided hourly status emails to the region, advising of any changes in call volume and to keep region updated on the accessibility numbers

Customer Service Representative                                                       Cedartown GA
AT&T Mobility                                                                                   Sept 2007- May 2009

·        Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call

·        Answered customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

·        Provided recommendations according to customer’s needs on features, accessories, upgrades and rate plans

·        Communicated with customers using web-based tools and demonstrate the associated proficiency in typing and grammar

·        Conducted financial decisions to protect/collect revenues and adjusts customer accounts.

·        Offered alternative solutions where appropriate with the objective of retaining customer's business

·        Continually maintained working knowledge of all company products, services and promotions

·        Assisted with training new employees

·        Worked the Manager Relief Program to assist other representatives with calls where a manager is asked for by the customer

Manager                                                                                               Hiram, GA

Zaxby's                                                                                                 Dec 2005- Feb 2008

·        Was responsible for training and leading new staff employees

·        Recruiting, interviewing and hiring potential applicants

·        Prepared weekly work schedules

·        Prepared daily cash register close out and credit card transactions

·        Performed daily inventory count

·        Ensured food quality and 100 percent customer satisfaction

·        Ensured company standards on equipment, facility and grounds are maintained

·        Ensured that the execution of corporate and local marketing plans was completed in a timely manner

·        Ensured the Occupational Safety and Health Act, local health and safety codes, for company safety and security policy

Assistant Manager                                                                               Powder Spring, GA

Taco Bell                                                                                              June 2002-Dec 2005

·        Assisted in maintaining fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards

·        Assisted in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor

·        Assisted in recruiting, interviewing, and hiring new staff employees

·        Conducted performance appraisals, take disciplinary action, guided and trained staff employees

·        Ensured food quality and 100 percent customer satisfaction

·        Ensured company standards on equipment, facility and grounds are maintained

·        Ensured complete and timely execution of corporate and local marketing plans

·        Ensured Occupational Safety and Health Act, local and safety codes, company safety and security policy are met

·        Remained current on all Profit and Loss management by following cash control/security procedures and maintain inventory

·        Maintained fast, accurate service, positive guest relations and ensures products are consistent with company quality standards

·        Met and exceeded quota in food quality and 100 percent customer satisfaction

Education

B.S Political Science, Columbus State University, Columbus Georgia (2002- Pending) 

References available upon request

Download Resume Format