Customer Service Representative Resume Writing Tips in Word Format Free Download -->

Customer Service Representative Resume Writing Tips in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Bella Steed
309 Pinckney St ° Chester, SC 29001 Cell 803-601-9876 ° elaine@earthlink.net

Technical support specialist / Field Service technician

Technical Summary
Ø  Certified in A+, Network+, Server+,MCP
Ø  Building, maintaining, and repairing computer systems to improve speed, reliability, and efficiency of operation.
Ø  Promote high quality, results-driven, prompt, and professional customer service and support.
Ø  Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems.
                                                                                      
Technical SKILLS
Hardware Installed and serviced include: system boards, processors, memory chips, power supplies, Network, Video and Sound Cards in different vendor desktop system (Dell, HP, NEC, Compaq),   Hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, modems, cameras and a variety of printers. (Okidata micro line printers, IER Bar Code luggage and boarding pass Printers)  
Operating Systems: O/S: Windows 3.1/95/98/2000 and NT Workstation, DOS, and Novell NetWare 3.12.
Software: Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint).

 

Service Technician

·        Provided onsite technical support for a tailored Windows NT system called CUTE NT.  Workstation installs and de-installs, Repair and maintains the CUTE NT Desktop workstations and printers for the Check-in, Ticketing, Gates, Arrivals and Back Offices

·        Monitored the Windows NT / Novell / Cute / OS & NT LAN System connecting to the Cute / OS & Cute NT Wan system.  Common Use Terminal Equipment (CUTE).

·        Provision of desktop support on a tailored Windows NT and XP system CUTE that only provide a gateway to their home servers. This CUTE is on Fiber Optic back bone with Fast Ethernet connection to routers and switches. This system is used by any airline that has a Terminal Emulator application that is stored on the main server.  


WORK EXPERIENCE
Field Service Technician (contractor), OnForce, Inc, Lexington, MA (6/2010 –Present)
Express Technician, Walmart, Rock Hill, SC (10/2010 – Present)
Customer Service Rep, Family Dollar, Rock Hill, SC (12/2009 – 10/2010)
On Site Field Service Technician, Siemens IT Solutions, Norwalk, CT (1/2008 – 3/2009)
Lead Field Service Technician, Orange Business Services, Oak Hill, VA (3/1997 – 1/2008)

Education and Training
New Horizons Computer Learning Center, Charlotte, NC (2010)
Microsoft Certified Systems Administrator course

Palmetto Training. Inc., Timmonsville, SC   (12/2009)
Certified Lift Truck Operator

Plaza School of Technology, Paramus, New Jersey (1995 – 1997)
Computer Repair Service
Computer Service Program Microcomputer Hardware & Peripherals,
Windows & PC Applications
Systems & Networking Computer Circuit and Digital Techniques

Computer Learning Center, Paramus, New Jersey 1987
Computer Operation
Peer Tutor in DOS and RPG II    

Montclair State University, Montclair, New Jersey 1981 - 1983
Major: Accounting




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