Customer Account Executive Resume Format in Word Free Download -->

Customer Account Executive Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Olivia Ogunlegan
309 Briarwood Drive Apt. 56http://images.dice.com/external/content/images/careerResources/square.gif Laurel, MD 20001http://images.dice.com/external/content/images/careerResources/square.gif P: (240) 478-9876 http://images.dice.com/external/content/images/careerResources/square.gif olivia@gmail.com
Entry-level IT professional with strong customer service background



SKILLS, AND ABILITIES
·         Proven ability to diagnose, troubleshoot, and resolve technical problems.
·         Quick learner with strong working knowledge of software, hardware, networking, and operating systems.
·         Outstanding communication skills; demonstrated background working well with co-workers in one-on-one and group settings.
·         Superior analytical and problem-solving abilities.

EDUCATION
Prince George’s Community College, Largo, MD
AS in Computer science, (In Progress)

TECHNICAL QUALIFICATIONS
Operating Systems:
Windows 2000/ME/XP/Vista
Software Applications:
MS Office 2000/XP (Word, Excel, Power Point, Access), Eclipse
Networking:
LAN/WAN, TCP/IP, VPN
Languages:
Java, HTML

PROFESSIONAL EXPERIENCE
Internal Revenue Service,
Baltimore, MD
10/2009-Present

Contact Representative, GS-0962-06
·         Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact.
·         Address a wide range of issues/problems that require unique solutions.
·         Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
·         Secure, analyze and protect sensitive personal and financial information.
·         Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.
·         Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
Comcast Communications,
Largo, MD
9/2006-6/2009

Customer Account Executive- Advanced Services Support

·         Provided high quality and efficient customer support via phone or e-support solutions involving Comcast high speed Internet, email, and Home Networking services.
·         Provided general assistance to coworkers at the request of direct supervisor as needed.
·         Network Operations Center Liaison for coworkers and customers through the Leadership Development Program NOC Queue.
·         Provided one-contact resolution to inquiries where possible.
·         Assisted Call Center in achieving required Call Center goals and industry requirements.
·         Received the 2008 Think Customer First - Regional Touchstone Award


KEYWORDS: Entry-level, Programmer, Help Desk Technician, Technical Help Desk, Systems Support, Systems Analyst, PC Technician, Network Support, Consultant



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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