Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Olivia Ogunlegan
309 Briarwood Drive Apt. 56  Laurel, MD 20001 P: (240) 478-9876 olivia@gmail.com |
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Entry-level IT professional with strong
customer service background
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SKILLS, AND ABILITIES
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Proven ability to diagnose, troubleshoot, and resolve
technical problems.
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Quick learner with strong working knowledge of software,
hardware, networking, and operating systems.
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Outstanding communication skills; demonstrated background
working well with co-workers in one-on-one and group settings.
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Superior analytical and problem-solving abilities.
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EDUCATION
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Prince George’s Community College, Largo, MD
AS in Computer science, (In Progress) |
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TECHNICAL QUALIFICATIONS
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Operating Systems:
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Windows 2000/ME/XP/Vista
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Software Applications:
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MS Office 2000/XP (Word,
Excel, Power Point, Access), Eclipse
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Networking:
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LAN/WAN, TCP/IP, VPN
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Languages:
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Java, HTML
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PROFESSIONAL EXPERIENCE
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Internal Revenue Service,
Baltimore, MD |
10/2009-Present
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Contact Representative, GS-0962-06
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Provide technical assistance to individuals and/or businesses
primarily through telephone interaction in a dynamic call center environment,
and/or face-to-face contact.
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Address a wide range of issues/problems that require unique
solutions.
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Apply the tax code to assist taxpayers in understanding and
meeting their tax responsibilities.
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Secure, analyze and protect sensitive personal and financial
information.
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Make determinations and use sound judgment to resolve taxpayer
disputes and delinquency issues.
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Develop, analyze and evaluate information involving the
research of computerized records by accessing multiple online/database
systems.
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Comcast Communications,
Largo, MD |
9/2006-6/2009
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Customer Account Executive- Advanced Services Support
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Provided high quality and efficient customer support via phone
or e-support solutions involving Comcast high speed Internet, email, and Home
Networking services.
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Provided general assistance to coworkers at the request of
direct supervisor as needed.
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Network Operations Center Liaison for coworkers and customers
through the Leadership Development Program NOC Queue.
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Provided one-contact resolution to inquiries where possible.
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Assisted Call Center in achieving required Call Center goals
and industry requirements.
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Received the 2008 Think Customer First - Regional Touchstone
Award
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KEYWORDS: Entry-level, Programmer,
Help Desk Technician, Technical Help Desk, Systems Support, Systems Analyst,
PC Technician, Network Support, Consultant
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