Service Desk Technician Sample Resume Format in Word Free Download -->

Service Desk Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Janiya Arthur
309 East 80th Street Apartment 17C
Tulsa, Oklahoma 74001
Home phone (918) 955-9876
janiya@yahoo.com

Education:
High school Diploma
CompTIA A+ Certification
CompTIA Network+ Certification
ITIL V3 Foundations Certification
Certificate program at Tulsa Community College (completed on 12/12/2010)

Range of Experience:
7 years IT/Troubleshooting and Customer Service Experience.
6 years working on the Service Desk with ONEOK Incorporated.
2 years working in retail environment with CompUSA.

Professional and Business History:
01/2007 to Present Pinnacle Business Systems under contract to ONEOK Inc
Level 2 Service Desk Technician
*Answer incoming calls for trouble assistance, password resets and outage notifications and notify appropriate parties when needed.
*Monitor LAN/WAN Links and proactively take action when links begin taking excessive errors or stop responding by contacting the site contact, service provider if applicable and on call admins if the circuit cannot be restored by resetting equipment or by the service provider.
*Troubleshoot supported applications and determine if the issue is with the local PC or any involved servers and take appropriate action.
*Monitor nightly batch jobs and ensure timely completion of batches by making sure any issues are addressed by the appropriate parties as soon as possible.
*Troubleshoot GPRS and VSAT issues as they are reported by the Pipeline Control Operators.
*Troubleshoot hardware issues as far as possible over the phone and include all notes in the Incident so the onsite technicians will have all needed information to make the repair if required.
*Process IT requests for file server and application access gathering all required approvals and granting access to shared folders and Terminal Services applications through Active Directory.
*Process IT requests for new employees, contractors, vendors and customers gathering the required approvals for any hardware, software, server and application access requested for each and create the domain accounts in Active Directory and grant all approved access.
*Process IT requests for new hardware, software, and cellular devices gathering all required approvals and assigning to the appropriate parties to order, setup and deliver the requested items. When available, install the applications remotely using SCCM.
*Assist co-workers with difficult issues and provide training for those that may work on the weekends monitoring the weekend batches and the LAN/WAN links.

10/2005 to 01/2007 Pinnacle/ONEOK
Level 1 Service Desk Technician
*Answer incoming calls for trouble assistance, password resets and outage notifications and notify appropriate parties when needed.
*Assist other technicians with calls if they are having problems finding solutions or workarounds for their callers.
*Answer e-mail regarding problems with applications, servers, access permissions and/or network outages.
*Answer caller questions about Microsoft Office Suite, Microsoft Windows XP Professional s well as home-grown applications.

10/2004 to 01-2006 CompUSA Tulsa, Oklahoma
PC Technician/Sales Associate
*Troubleshoot hardware issues in the shop on PC, Laptop and All-in –One units of various brands which include but are not limited to, Sony, HP, Compaq, Apple, and E-machines.
*Advise customers on the best remedy for software issues.
*Perform hardware and software upgrades on customer’s computer/laptop and advise of any future issues that may arise from the current condition of the unit.
*Keep detailed records of all work performed.
*Advise customers on the best hardware and software upgrades available for their specific computer/laptop that will increase its functionality to perform the tasks they want it to do if at all possible.
*Assist the sales team by performing setup services, printer, hardware and software installation as an added benefit to the customer so they can take their new unit out of the box, plug it in and have it ready to go.
*Keep customers informed on the status of all repair, upgrade and setup orders and advise by phone when their unit is ready to be picked up.

Professional and Business Experience:
Performing tech support over the phone, desk side, through e-mail, in-shop and on site.
Training new technicians for taking calls in both the technical areas as well as in customer service areas.

Technical Experience:
Windows: 95, 98, ME, XP, and XP Professional
Microsoft Office: 2003 and 2007
Active Directory: creating user accounts, resetting passwords, unlocking accounts, disabling user accounts adding to groups for folder and application access
WAN/LAN monitoring software: basic network availability and server reachability monitoring



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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