Service Desk Support Sample Resume Format in Word Free Download -->

Service Desk Support Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Maya Stegman
309 17th Place Forest Grove, Oregon 97001
(503) 431-1230 ¨  maya@gmail.com


Certifications & Technical Skills

Microsoft Certified Professional (MCP)

Operating Systems: Windows XP, Windows 2000 Professional and Server, Windows NT Workstation and Server, Windows 9X, Dos and Windows 3.x, Novell Netware 3.X and 4.X
Software Experience:  Microsoft Office, Outlook, Ghost, Norton Antivirus, Norton Utilities, McAfee Antivirus, PC Anywhere
Hardware Experience: Repair HP Laser Printers, Troubleshoot and repair Compaq servers, CD Towers, Tape Back Servers. Install, support, and troubleshoot PC hardware, and peripherals
Professional History

Service Desk Support                                         Pomeroy IT Solutions ¨ Hebron, Kentucky                                   06/11-10/11
§  Managed User Active Directory accounts using Security Polices.
§  Provided IT Support for Bank employees; troubleshooting for  Software, and Email Problems

Volunteer Technical Assistance                      Mentor, Ohio                                                                                          02/09-06/11
§  Helped the elderly with computer needs; performed Operating Systems, Internet Connections, and Printing troubleshooting.

Assistant Network Administrator                    World Almanac Education Corporation ¨ Strongsville, Ohio     08/08-01/09
  • As a contractor: provided customer support for all WAE users; created, modified, and disabled Windows, Novell, Exchange accounts and VPN setup to keep a proper working environment and provided support for remote users.
  • Kept printers, copiers, and fax machines working for client usage coordinating with outside venders, and suppliers
  • Completed nightly system backups, and restores as needed Windows, and Novell servers.
  • Maintained Windows 2003, and Novell File, and Print, Exchange 2003, Blackberry servers, Windows and Mac workstation and lap tops.
  • Completed preventive and emergency maintenance on all Servers, Workstations, and peripherals maintaining a relationship between outside venders, contractors, and the customer.

Help Desk Contractor                                        Beacon Hill Technology ¨ Elyria, Ohio                                            02/08-07/08
  • Employed through as Beacon Hill as a contractor for Invacare Corporation.
  • Image, setup, and deployed 150 Desktops for Customer service rollout, and 100 Laptops for Sales force rollout.
  • Installed software and peripherals as needed, working out call management software.
  • Performed troubleshooting, repaired workstations and completed Lotus Notes Installs and setups.

Network Administrator                                     Fathom IT  ¨ Cleveland, Ohio                                                           11/07-02/08
  • Create, and maintain user accounts in AD and Exchange.
  • Troubleshoot Qmail accounts and DNS for clients.
  • Organize and rewire the Server rooms, and wiring closets.
  • Create, modify, and maintain documentation for Domain, and software installs.

Product Support Rep                                         Rohn Rogers Associates, Inc. ¨ New York, New York 02/06-02/07
§  As a contractor; provided Tier 2 Software Support, Account Creation assistance and Tier 2 Support for MS Groove Virtual Office for Ernst & Young customers and staff.
§  Stationed in call center located in Cleveland, Ohio; averaging 25 - 30 calls per day in addition to e-mail inquiries.
§  Provided Tier 2 Support for Ernst & Young Proprietary Accounting and Auditing software packages;  including EY WS, Ernst & Young’s current, globally deployed Auditing software, as well as, GAMx Ernst & Young’s ‘Next
Generation’ auditing software now piloted globally.
§  Answered questions resolving issues via e-mail from Ernst & Young global Support Technicians submitted via TeamTrack call tracking system and logged resolution status in Remedy and TeamTrack call tracking systems.
§  Handled Lotus notes database creation requests for AutoAudit users and provided remote support for onsite
Windows 2003 team servers, and backups.
§   Submitted articles to be entered in Ernst & Young’s Global Knowledge Base.

Maya Stegman
309 17th Place         Forest Grove, Oregon 97001
(503) 431-1230 ¨  maya@gmail.com

Professional History (continued)

Help Desk Support Specialist                          Indus Corporation ¨Vienna, Virginia                                               06/05-11/05
  • Worked under contract for the Department of Health and Human Services; Medicare Hearings and Appeals in Cleveland, Ohio.
  • Setup and supported new offices for 16 Federal Judges and their teams and provided 2nd Level Support Help Desk for local users.
  • Setup the new Federal Office; deployed new workstations desktops and laptops; using Ghost imaging software.
  • Maintained and serviced all workstations in a Microsoft network; backed up local and remote Access databases.
  • Performed troubleshooting functions for DHCP problems; resolved client Outlook Exchange problems and maintained corporate connectivity.

IT Support Specialist / Help Desk                   DeVore Technologies, Inc. ¨Bedford, Ohio                                   06/03-11/04
  • Contract employee: setup, maintained and managed the Video Teleconferencing System for GE Ceramics Headquarters in Strongsville, Ohio.
  • Provided troubleshooting functions; maintained corporate wireless access connectivity and updated remote access software.
  • Completed Local Support Help Desk operations for local and remote users; maintained and serviced over 200 personal computers and peripherals the Microsoft network and resolved client Outlook Exchange problems.
  • Worked with Backup for NT and Windows 2000 server; help maintain productivity with Windows 95, NT 4.0 workstation, Windows 2000, and Main frame applications

Senior Support Engineer / Help Desk            Xerox Connect Inc. ¨ Cleveland, Ohio                                            10/97-01/02
  • Assisted in Help Desk Operations for local and remote users at Nordson Manufacturing Corporation
  • Completed migration of the IP changeover for Cleveland Clinic Foundation; to a Gigabit Ethernet conversion for all TCP/IP devices
  • Rolled out Windows 2000 for all users for Continental Airlines at Cleveland Hopkins Airport
  • Acted as the Network administrator for over thirty servers in a mixed NT and Novell environment at ICI Paints; as well as, assisting  in the administration (i.e., back up servers and mailboxes, restore mailboxes, etc.) of Lotus Notes in their  enterprise environment.
  • Trained, documented, and implemented the Ghost Image Project for ICI Paints 2000 desktop roll out.
  • Managed and documented Y2K updates for all ICI Paints servers in North America.
  • Acted as lead tech for University Hospital Health System Desktop Support
  • Maintained and serviced 5000+ personal computers and peripherals in a Microsoft and Novell network environments for LTV Steel.
  • Assisted in the standardization of the local area network and desktop systems for more than 5000 users.
Education, Trainings & Certifications

 

Microsoft Certification   2002                            Techtrain Education Center                                        Raleigh, North Carolina

§  Microsoft Windows 2000 Professional
§  Microsoft Windows 2000 Server
§  Microsoft Windows 2000 Directory Services Infrastructure
§  Microsoft Windows 2000 Network Infrastructure Design
§  Microsoft Windows 2000 Directory Services Infrastructure Design
§  Microsoft Windows 2000 Network Environment Management
§  Novell Admin 520

United States Army
§  Four years US Military service with Honorable Discharge

                                                                                                                                                                                                                                 


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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