SUMMARY OF
QUALIFICATIONS
DEDICATED MAC tech support consultant
- Over 8 years
of experience.
- Adaptable to
new technologies
- Excellent
customer service relations.
- Able to
troubleshoot complex issues.
- Self
motivated and works well with others.
- Mac OS X
Server Administrator. Maintain user accounts for several dozen users at 4
schools.
- Deals with
user issues such as printers, login issues, software installs.
- Complete a
variety of work orders that include working with the latest version of Mac
OS X.
- FirstClass
e-mail server administrator.
- Interact
with teachers and staff to fix their issues with minimal interruption.
- Communicate
with teachers and staff about ongoing issues such as wireless changeovers.
Technical
Support Consultant
- Provided
phone based post-sales technical support for customers assisting with both
hardware and software ranging from simple operating systems tasks to
complex network installations. Also
provided presales and customer service support.
- Dealt with
irate and upset customers in a diplomatic manner, avoiding escalation to
supervisors whenever possible.
- Undertook
resolution of problems for customers that could not able to be fixed over
the phone by having items shipped to me.
- Consistently
helped customers solve problems, often taking extra time to make sure they
were satisfied.
- Assisted in
sales department and answered phone providing technical support and
pre-sales answers. Repaired
Macintosh systems ranging from LC Series to G3 Blue and White.
- Handled set
up of customers computers on site, often traveling to new locations,
sometimes in inclement weather.
- Negotiated
prices with customers to compete with catalog resellers, resulting in
additional sales.
- Worked as
part of a team to distribute accurate information about snow conditions
for most major ski areas to various media vendors.
- Able to work
in a stressful environment with all data being my responsibility.
- Worked third
shift in a stressful environment handling all responsibilities
successfully.
- Associates
in Computer Technology
Class of 1997
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