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Gracy Camon
gracy@gmail.com
479-268-9876(C)

Summary of Qualifications

Senior Quality Assurance Management Professional with over 14 years experience in the management of SQA Test Management, Test Planning, and Test Execution, the establishment of TCoE (Testing Center of Excellence) and best practices.  This includes the management of both off shore and off site geographically distributed teams. 

 
18 years Store Systems, and Point of Sale experience in Retail, Petroleum, Airline, Transit, Hospitality, Specialty, Home Improvement, C-Store, Pharmacy, and Grocery Domains in support of transformation projects

Core Competencies

ü  SQA Governance and Management

ü  Testing Center of Excellence Management

ü  Test Planning and Test Execution Management

ü  Supervise Multiple QA and Test Managers

ü  Manages Large QA Enterprise teams

ü  Manages Portfolio with multiple Programs

ü  SQA Portfolio, Program and Project Management

ü  Onsite and Offshore Delivery Excellence

ü  Defect Life Cycle Management

ü  Requirements Stability and Static Testing

ü  Offshore Lab Build out and Management

ü  Metrics Program Delivery and Incremental status reporting

ü  SQA strategic initiatives

ü  Test Planning and Test Execution level of effort estimations

ü  Quality Center Administration

Professional Experience

Walmart\UST Global    - Bentonville, AR                                                                                                2009 - Present
 SQA Engagement Manager – Retail, Store Systems, and Point of sale

Engagement Management of  Store Systems and Point of Sale SQA for the global customer facing portfolio.  This includes the administration of the SOW, management of all programs and projects, resource management, and solutions.

Key Responsibilities

ü  SQA Portfolio, Program, and Project Management

ü  SQA Strategic Initiatives

ü  SQA Test Planning and Test Execution Management

ü  SQA Governance, Methodology, and Process Improvements

ü  Regression Test, User Acceptance Test (UAT), Static Testing, Risk Based Testing

ü  Managers Direct Reports that include  QA PM’s, QA Managers, and Test Managers

ü  Resource allocation of 125 anchor and 75 flex team (onsite and offshore)

ü  Offshore and Onsite Delivery and Execution Excellence

ü  Software Quality Assurance Management]\

ü  Metrics Program Delivery

ü  Offshore and Onsite Operations and `Lab

ü  Weekly, Monthly, Quarterly, status reporting and dashboards

ü  SoW and SLA Compliance

ü  Metrics Program Delivery




Test Manager/Data Center Migration PM – HP EDS Integration Projects
Hewlett Packard (HP) (Agreeya Consultant), Alpharetta, GA February 09 – Oct 09
Test Manager for Geographically distributed and Offshore QA Testers and Developers in China, England, San Diego, and Dallas.  Projects included HP/EDS OPTIMUM pricing tool integration and PM for HP/EDS Server/Application Migrations.   Duties Included:

** Management of geographical distributed and offshore development and test teams
** Managed Smoke, Regression, System, System Integration, and User Acceptance Testing
** Coordinator of Quality Center Test Management Tool
** Test setup, test plan creation, test scheduling, and test execution
** Test Case Management, Defect Management, and Traceability Management
** Test Metrics, Test Status, and Incremental Reporting

** Plan, communicate, and drive release-wide tasks and milestones related to test planning.
** Tools:  Quality Center 9.2, Quick Test Pro 10.0, CaliberRM, Net Meeting, and SharePoint


Test Manager- Merchandising, Purchase Order,  and Retail Systems
MACYS (Capricorn Systems Consultant), Duluth, GA July/08 – February/09 – Consultant
Sr. QA Lead for geographically distributed and Offshore QA Testers and Developers in Canada, and India. Senior Testing Project included the testing of the Macy’s Deal Pricing Application (Affinity). Responsibilities included:

** Management of geographical distributed and offshore development and test teams
** Manages parallel testing and defect tracking efforts
** Test setup, test plan creation, test scheduling, and test execution
** Test Case Management, Defect Management, and Traceability Management
** Regression Test, Smoke Test, System Test, System Integration and User Acceptance Testing (UAT)
** Worked with distributed teams both offshore and offsite
** Testing:  Agile, Development Driven, Manual, Black Box, Unit, System, Functional, Regression, UAT, End to End

** Tools:  Excel, MS Word, Crystal Reports, SharePoint, and Bug Tracker

** Environment:  Oracle DB, J2EE, Internet Explorer, Windows XP, Web Based, EDW, ETL, PDF, BizTalk, Web Server, XML, .NET, SQL, Web sphere, HTML, Stored Procedure,


Test Manager – Transit, Fare Collection, Transaction Processing, Smart Card, and POS
ACS (Capricorn Systems Consultant) Norcross, GA 12/06 – July 08, Norcross, GA - Consultant
Test Coordinator for onsite and offshore test and development teams for ACS Fare Collection, Point of Sale, Smart Card Website and FareBox projects for major transit systems.  Responsibilities included:

** Administered the quality management program in accordance with company standards and business needs;
** Served as the liaison between IS Application and Project Management
** Verified the functionality of the product against use cases, traceability matrices, and test cases

** Performed and implemented FAT, Unit, System, SIT, (UAT), Failover, and End to End testing
** Certified and commissioned all transit system hardware and software

** Provided defect tracking and management via StarTeam, metrics and incremental reviews and reporting

** Credit/Debit Transaction Processing, verification, validation, PCI Compliance and certification, Smart Card certification
** Hardware:   Ticket Vending Machines, FareBox, Bill Note Acceptors, Pin Pads, Smart Card Readers, Coin Systems, Cashless Point of Sale, Virtual POS, Hand Held POS, KIOSK, etc. 

** Tools:  Quality Center, Start Team, Excel, MS Word, Share Point, and Crystal Reports

** Environment:  Oracle DB, J2EE, Internet Explorer, Windows XP, Web Based, XML, .NET, SQL, ETL DW

Test Lead – SOA, Web Services, SaaS, Internet/Intranet
Allconnect, Atlanta GA - Consultant, 2/06– 10/06
Quality Assurance lead for the manual testing of Co-ordinate and verified Off Shore test deliverables.  Responsibilities included:

** Coordinated the efforts of onsite and offshore testing team members
** Manages parallel testing and defect tracking efforts)
** Lead the delivery of testing approach and strategy to meet the business requirements

** Interactive Voice Response (IVR), CTI (computer telephony integration) System Integration & UAT

** Website, HTML test verification of IE and Firefox utilizing QTP
** Reviewed all requirements and specifications documentation for clarity, completeness and testability

** Designed, develop; execute test cases (manual)

** Developed Test Plans, Traceability Matrix, Test Scripts, Test Reports, and QA Checklists.

**Functional areas: Unsubscribe Email, Email Reporting, Email Preference, Email Offers, Member Center, web content, web navigations, 
** Tools: Quality Center, TrackIT, Microsoft Word, Test Director, Share Point, and Microsoft Excel

** Environment: Windows XP, Internet Explorer, Firefox, Oracle DB, J2EE, Websphere, .net, and web based

** Testing:  Water Fall, Regression, System Integration, and User Acceptance, Performance, Stress, and Failover Testing

Test Manager - System Integration Test – Airline, SOA, Web Services, Intranet

Delta Technologies, Atlanta, GA – 08/04 – 02/06 - Consultant - (Managed 6 UAT Resources)

Lead the planning and test execution for new software development projects including requirements review and manual functional, and/or system test planning design and execution.  Liaison between IS Application, EPMO, and the business Unit as the System Integration Test Engineer for Delta’s Customer Management System, (agent reservation systems), Employees Self Service Web Based Internet Site, (TravelNet), Interactive Voice Response (IVR) CTI (computer telephony integration) and Express Replies.

Responsibilities included:

** Developed and executed Unit and System Test processes

** Initiated automated testing (WinRunner, Load Runner, QTP)

** Assigned test assignments to SME’s during System Test and UAT

** Managed defect tracking via ClearQuest

** Client Server Kiosk (Check In and Reservations)
** Website, 

L test verification of IE and Firefox utilizing QTP
** web based Voice User Interface, CTI (computer telephony integration)
** Testing: Unit, System/Integration, Regression, Load/Stress, End to End, Performance, Stress, and Failover Testing

** Environment: Windows XP/NT, J2EE, XML, C++, IE, HTML, C++, .Net, Web Based

** Tools: Quality Center, Share Point, ClearQuest, Test Director 8.0, Load Runner, Quick Test Pro 8.0, Microsoft Project, Documentum, 

Test Manager – Point of Sale/ATM Transactions

Publix, Lakeland, FL 02/04 – 08/04, - Consultant

System Testing of ATM transactions processed via Based24 and N50 Device Handler.

This included the verification of E-fund, EBT, Bank of America, Star, ANSI, and MPS interfaces

Utilizing NCPCOM, VersaTest, EMS, and Transaction monitor. Test Case creation, updates, and defect logging utilizing Test Director, System Testing of Gift Cards, Paper Certificates, Mall Gift Cards, Phone Cards, and UCC 128 coupons.

POS:  Credit/Debit Transaction Processing, verification, validation, and certification, Payment Application and Payment System Testing, PCI Compliance.

Tools: Test Director 8.0, Microsoft Project

Testing: User Acceptance Testing (Black Box)

Environment: Windows XP/NT, Java/J2EE web applications, XML, C++, IE, HTML, C++, JPOS, UNIX, Tandem, ETL DW

Test Manager – User Acceptance Test (Retail/POS)
(Managed 14 QA Resources) Home Depot, Atlanta, GA 04/02–02/04,  

Serve as liaison between IS Application Development, EPMO, and Store Operations to ensure the quality of technical solutions based on documented business requirements. Managed UAT Process and maintained testing related documentation and contributed to hands on quality assurance efforts performing all aspects of testing. Responsibilities included:

** Developed and executed User Acceptance Testing strategy and test plans

** Established and maintained POS QA test labs and environments

** Implemented, defect Tracking, Test Case Creation, status meetings and incremental reporting.
** Credit/Debit Transaction Processing, verification, validation, and certification
** Interactive Voice Response (IVR), CTI (computer telephony integration)
** EFT Processing and verification, and PCI Compliance
** Employment Application Kiosk
** Testing: Regression, Functional, User Acceptance, and (Black Box), End to End

** Tools: Microsoft Project 2000, Test Director 8.0, Quick Test Pro

** POS: Self Checkout, Rapid Register, Tandem, Credit/Debit, Cordless Scan Gun, Gift Cards, Kiosk, etc.

** Environment: Windows XP/NT, Java/J2EE web applications, XML, C++, IE, HTML, C++

IT Applications Manager/QA/POS – Rental/Retail/POS

December 2000 October 2001 - Aaron Rents

Responsibility for the management of IT Applications/POS and Quality Assurance

Activities in 500 store Retail/Rental environment. Duties include the management of 3 IT Applications Teams; Point of Sale - 5 team members, Home Office - 2 team members.    Management of Quality Assurance and Level IV support, Resolution of POS application issues effecting over 500 stores. Resolution of Home Office issue effecting all departments.

Quality Assurance Lead /POS Engineer

Matra Systems, Duluth, December 99 to December 2000

Responsible for the management, and implementation of IBM 4690/4680QA test labs, help desks strategies and Pre-Sales & QA engineering supporting retail, grocery, and petroleum applications. Duties included: Maintenance of QA test labs and equipment, Customer configuration and management, Execution of manual regression and performance test plans, Reproduction and analysis of reported bugs, System troubleshooting, Reporting and tracking of defects, Writing and execution of manual test cases, Stress and performance testing of the platform.    Credit/Debit Transaction Processing, verification, validation, and certification, Payment Application and Payment System Testing, POS client server kiosk

Testing: System Integration Testing, User Acceptance Testing, Regression Testing, Black Box

Tools: Microsoft Project

Environment: Windows XP/NT, Java/J2EE web applications, XML, C++, IE, HTML, C++


POS Consultant – National Implementations/Migrations Manager
(Managed 30 resources)
December 96 November 99 (IBM, Atlanta, GA)
Responsible for the management of National IBM 4698/4680 /POS customer Rollout/Installations,  In support of grocery, retail, c-store, and hospitality environments. Duties Included: National installation and migration management, Installations supervisor (5 teams, 32 personnel), Project coordination and customer contact.  Duties Included:  Team development, training, recruitment, and scheduling, Management of de-install/install process (100% travel),  Equipment delivery and inventory management, Deployment and support strategies,  Migration and post installation, Owner of installation check list, and  Verification of Go – Live.


POS Engineer – (Petroleum/Gas/Dispenser Payment)
Oct 95 Nov 96 - Tokheim Corporation, Fort Wayne, IN
Responsible for petroleum and C- store POS Engineering and support. Provided QA and on line technical support for environment utilizing VeriFone Ruby and Tokheim POS.

Duties included; VeriFone Ruby POS Engineering Support, Dispenser Technology Support, Dispenser Payment Terminal Support, Wiring and Schematic, Quality Assurance & Issues Tracking, Transaction Processing Support, * Networking and Communications Support,  Credit/Debit Transaction Processing, verification, validation, and certification,   Payment Application and Payment System Testing

High Order Systems Analyst – Point of Sale
Aug 92 Sept 95 - Buypass, Atlanta, GA
Responsible on line technical support for merchants utilizing transaction-processing technologies.
Merchants included petroleum, C-store, grocery, and hospitality. Support IBM 4680/4690 VeriFone, NCR, and Hypercom transaction processing terminals.

Duties included; on line technical support, Transaction processing support, Terminal configuration and programming, Network and communications support.  Credit/Debit Transaction Processing, verification, validation, and certification, Payment Application and Payment System Testing, EFT, Point of Sale Kiosk.

Education:
B. S. Technology & Management, University of MD, College Park, MD 1990

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