Senior .Net Web Architect Sample Resume Format in Word Free Download

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309 Hill N Dale Drive Nicholasville, Ky 40001

Phone: 859-396-9876 teresa@gmail.com

TERESACROUTSUMMARY:

• Over 7 concurrent years of experience in the field of software development, actively involved in design, development, maintenance and updates of business applications (windows desktop & web applications).

• Proficient in Microsoft technologies ASP.NET, VB.NET, ADO.NET, .NET Framework, VB6, SQL Server 2005 and MS Access.

• Involved in full development life cycle including analysis, design, development, testing and deployment of various software solutions as team lead/project manager among a broad spectrum of clientele.

• Experience in integrating various GUIs with databases (eg. Flash/PHP/MySql)
• Developed proven methods for businesses to integrate fully interactive animation-based web applications with various xml/SOAP web services to create cross-platform integration, removing the obstacles of language incompatibility.

• Experience in technical support, technical writing and application end user training as well as direct client consultation to guide internal/external customers to realistic specifications that best match their needs, giving appropriate time expectancies for project phases throughout completion.

• Extensive exposure to XML, HTML, DHTML, Scripting Languages (JavaScript, VBScript)

• Excellent communication skills and a collaborative team player.

• Over 10 years experience in Customer Service

• Extensive education and experience in Management and Training in Customer Service

• Over 2 years experience developing within VBA for various Microsoft Office applications such as Access, Excel, etc.

TECHNICAL SKILLS:
 

Languages/Framework:        VB.NET, ASP.NET, ADO.NET,

Visual Basic 6.0, Classic ASP, XML based Web Services via SOAP specifications, VBA, .NET Framework 1.1, 2.0, 3.0/3.5 and 4.0

  

Other Technologies:    XML, 

L, JavaScript, VB Script, Adobe Design/development, Macromedia MX Bundle, MS FrontPage and Databases: SQL Server 2000, 2005, 2008, MS Access 2000, 2003, VBA, Excel formula integration/Macros

  

Tools:    Visual Studio.NET 2003/2005/2008/2010, Crystal Reports, Microsoft Office 2003/2007, Adobe Creative Suite, SQL Server 2000, 2005, 2008, SQL Reporting Services 2005/2008

     

Operating Systems:    Windows 95, 98, 2000, ME, XP, Vista, Windows 7, MAC OSX, Windows server 2000/2003/2008

  

Web Servers:    MS IIS (5.x, 6 and 7), exposure to Apache Server
 

EDUCATION:

Certifications/Course Completions           SkillSoftOnline   
 

- Advanced action script applied     to Macromedia MX - Networking Essentials - Adobe Photoshop Mastery (Expert Course) - Advanced Data Management     in Excel 2003

- Master Microsoft Office XP - Crucial Conversations 101 - Business Ethics at a Glance - HTML Advanced  - Microsoft SQL Reporting Services 2008 Certification

  

  

  

PROFESSIONAL EXPERIENCE:

IMG Associations                 March ’09 - Current

Role: Senior .Net Web Architect

IMG Associations is an association management company that has provided a full range of management services for prestigious associations for more than 35 years. We are a successful, growing division of IMG, a global corporation known for excellence in events, sports, entertainment, media and association management.  Currently IMG Associations consists of major associations such as: Quest International Users Group (Quest) National Tour Association (NTA), Women’s Basketball Coaches Association (WBCA), American Volleyball Coaches Association (AVCA), World Religious Travel Association (WRTA), International Spa Association (ISPA), Receptive Services of America (RSAA)

Currently I am the lead .net developer/architect of IMG Associations, consisting of managing the update, development and design of all web and windows based applications, application housing servers and their associated domains for 8 major associations, each ranging in size from 2,000 to 24,000 members.

  

Responsibilities

  

• Developed Partner to Partner™ from ground up, a social network for the nation's largest tour association, NTA.  Along with integrating and complimenting their existing web site and applications, this new web application allows for members of the association to communicate to each other via several venues:

§  A custom developed messaging/email application displaying all corresponding messages in a reciprocating fashion.  Allows for the same functionality as most web based email providers, as well as notifying the member's preferred email of any messaging activity, customized to their preferences in the profile.

§  Profile display/upload/creation process to allow a more effective search of the member directory by means of database queries into the demographics provided by conditional questions based on a member's type, size, and their targeted audience

§  Interactivity via uploading/sharing/requesting various tour operator/supplier packages to build revenue for the members and the association.  This interactivity included uploading destination imagery (automatically resized for efficient web display), support documentation, and posting all information in query able form to allow other members to search. 

§  RFP (Request for Proposals) submission process, created and designed to build relationships between tour operators and suppliers.

• Developed various modules and devised specifications of continued development to consume soap/xml interfaces for third party integration with proprietary applications such as NetFORUM, a highly normalized association management database program to increase scalability and customizations.  Created soap integration with companies such as JobTarget, Busrates.com, Sparta Social Networks, Simpleview, as well as integration with many popular web services such as PayPal.com and Amazon Web Services for online stores, secure payment transactions and product advertising. 
• Created various web services compliant to the latest xml specification to enable third party integration for "Single Sign On" purposes, transaction processing and history, and profile information.  The majority of this included creating custom data access objects to interface with SQL databases to provide data in hierarchal form for ease of use and to ensure data integrity and accurate synchronization.  Along with these web services, I created various encryption methods that utilized current technologies such as RSA, SHA1, and IP verification to help prevent intrusion and increase security to meet PCI compliance.
• Developed various flash applications, as well as banners and presentations for various associations, such as holiday/greeting cards, banner exchange/management, and custom video/photo galleries, as well as podcast archive integration.  Please feel free to inquire more URLs
• Created an application that dynamically pulls data via web services such as convention registration, user profiles, and membership information, complete with custom Single Sign On integration with NetFORUM to allow buyers and sellers to request appointments with each other in a preferential order.  Using specific business logic to match the association criteria, the application then loops through a complex algorithm to assign appointments to the various buyers and suppliers, taking into consideration the actual schedule of the convention appointment slots, assigning break times, applying specific event business logic, and leaving certain time slots open to primary members based on their request.  This program is setup via a custom developed admin interface to open/close appointment requests to meet association specific convention schedules, manually adjust automated appointments, as well as preset a time to display the results at the association management staff preference.
• Provided documentation, managed and coordinated multiple website redesigns to assist the various associations to grasp new technologies, integrating with various CMS systems, such as DotNetNuke, Microsoft CMS/SharePoint, integration with SimpleView CMS, as well as custom developed CMS solutions depending on the variance of the client criteria.

• Developed COUNTLESS logos, images, integration of video effects and web compliant graphics, borders, site backgrounds, and animated GIF's.  Please contact me if you would like some URL's of the imagery that I've developed, as there are many. 

Data Design Inc.    Aug ‘08 – March ‘09

Role: SQL Server DBA, VB.Net / ASP.Net / AJAX Programmer / Tech Support

  

Responsibilities

  

• Work with all clients with systems troubleshooting, developing law compliant account balancing procedures, and upgrading all aspects of “TaxMaster”, a .Net based tax collection/property evaluation web application with SQL backend data manipulation/storage.
• Provide technical support to customer servers via remote desktop, TCP/IP. Generate custom FTP procedures while coding backup batch files to ensure efficient updates and bug fixes in a timely manner.
• Import and convert data from various multiple formats from new and current clients to match the current architecture compliable to data access objects within our proprietary system.
• Perform account balance troubleshooting, user interface customization, and technical support to various clients outside the realm of our “TaxMaster” base, such as “Data Design Utility Billing”, and “WarrantsWeb” for criminal warrant database information.
• Designed and appended a public portal and interface, modified the system for partial payments, upgraded and created new procedures to implement suspense accounts and refund capabilities complete with upgraded security measures to add to the extensibility of the software.
• Solely headed the task of updating VS.net 2003 IDE Solutions of all software source code to VS 2005 compatibility, transferring all updated syntax, utilizing new tools with the upgrades.  Upgraded all SQL2000 format dbases to SQL2005, taking advantage of new utilities/optimizations provided with the upgrade

A&M Investments LLC, Nicholasville, Ky    Oct ’05 – Aug ‘08

Role: IT Director, DB Admin, VB.Net/ASP.Net Programmer

  

A&M Investments, established in 1992 was initially a family owned entity based on Real Estate Investments, Rentals, and Foreclosure buyouts.  Since its first conception, A&M Investments has grown from a family owned business in strictly real estate to the owner of the startup company, Game Exchange USA, a video game consignment retail location.  Game Exchange USA, the fastest growing counterpart has now branched out to 4 stores in the past 3 years with 2 more stores to open by Q4 2008, opening to the public as a franchise opportunity by Q3 2009.

  

  

Responsibilities

  

• Designed a new database application via Microsoft Access integrating VBA with an easy to follow GUI for employees to track p/l of the real estate venture of A&M Investments, tracking tenant information, rent accounts, and various building maintenance, vendor dispatching, and automating lease contract renewals and generation.

• Drafted initial design/architecture of the IT infrastructure of the startup company, Game Exchange USA.

• Designed an inventory plan to ensure the tracking of various company profits/losses, overseeing the purchaase of POS and computer systems to meet business needs within a projected budget

• Designed complete Point Of Sale software in Visual Basic 2005 integrated with Microsoft SQL Server 2005, now the standard in every store.  The main purpose of Crout Creations Game Trader POS is to keep track of inventory, track sales, and keep a running total of all consignment credit owed to each individual customer.

• Via ASP.Net integrated into the existing centralized SQL Server Database, designed entire network ecommerce at Game Exchange USA ONLINE STORE to allow the video game consignment business to provide its services to outreach a broader client base via the internet.

• Taking advantage of the tools in ASP.Net, ColdFusion and PHP created and implemented Game Exchange USA Employee Portal to assist in training, centralized communication and reporting services to ensure accurate sales history tracking and inventory needs prediction for management.

• Handled precedent customer issues, creating effective company policies to provide an effective customer resolution plan

• Designed company logos, packaging, exterior and interior signage.

• Hired and trained interior operating staff, maintaining scheduling to meet company need based on peek sales.

• Implemented advertising techniques to market the product to the targeted demographics, maintaining a minimum budget for the most effective results.

  

Environment:  VB.net (2005), ASP.Net, Microsoft SQL Server 2005, Flash, HTML/DHTML, Javascript, API Integration, Coldfusion and PHP

  

  

ACS Inc, Lexington Ky                    July ‘04 - July ‘06

Role: CIS / Call Center Supervisor

  

ACS is a global leader in business process and information technology services. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services – spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions. 

  

Responsibilities:
 

• CIS for an outsourced business unit of Nextel’s Customer Care

• Handled various customer inquiries such as billing, technical support, and sales, receiving excelled quality standards and  meeting 125% production goals within 2 months of employment

• Promoted to Escalations Help Desk to assist fellow customer care reps to resolve various complicated account issues after 3 months

• Promoted to the newly developed Account Modifications/Billing Research business unit 2 months later to assist in development and/or restructure of Nextel’s major corporate accounts

• Promotion within 8 months employment to Call Center Supervisor, taking on the bottom performer team of 18 individuals growing to 2^nd tier team 23 representatives strong within 2 months of new position.

• Gained experience in hire/fire practices, soon heading the pre hire interviews to allow screening the team for new hires

• By designing and implementing new incentive programs, and enforcing tougher production standards, I led team to an increase in overall production average of 350% from 1.18 tickets per hour to 4.13 tph month to date(Call center standards being met at 3.00 TPH)

• Initialized a “Best Practices” program to group stronger performers with bottom performers to increase overall team quality average from 78% to 92% (Call center standards being met at 85%)

• Using Excel, modified spreadsheets to work with existing internal network based monitoring systems, assisting fellow supervisors to increase efficiency in quality monitoring, attendance, financial, and production reporting

• Integrating VBA within Microsoft Office, designed a new automated Quality Monitoring tool, becoming the standard tool within the department for monitoring agents to assist in coaching practices

• Increased bill to pay (internal P/L) from a nominal 64% to a now 98.9% ratio month to date, exceeding call center goals of 96%

  

Environment: Windows XP, Visual Basic for Applications (Microsoft Office 2002, Microsoft Office 2007)

  

  

Crout Creations, Nicholasville, Ky                2000 – Current

Role: Owner-Operator – Services offered - IT Consultant, Custom Windows/Web based Application Development, Network Installation, PC Support Specialist.

  

Responsibilities

Under the DBA of “Crout Creations”, I provide small business consultation, finding an economically effective way to introduce an IT solution to their individual needs both in hardware and software, usually for a fraction of the cost, using their existing hardware with minimal modification.

• Small business consultation, finding an economically effective way to introduce an IT solution to their individual needs both in hardware and software.

• When an affordable software solution isn’t available, I provide a customized, locally designed solution, usually for a fraction of the cost, using their existing hardware with minimal modification if any.

• Introduced cost effective software applications utilizing local economical versions of Microsoft Access as the database solution to save in overhead software development cost.

• Provide PC Support to both businesses and individuals via telephone, remote and onsite when needed.

• On site setup/installations, including new pc installation, network and ISP configurations for first time use.

  

Environment: .net 2003/2005/2008/2010, Adobe Creative Suite (Master Collection) CS3/CS4, Macromedia MX (Flash, Fireworks, ColdFusion)

  

  

  

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