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Jada Napper
® Pompano Beach Florida ® jada@yahoo.com ® 954-871-9876
SENIOR MANAGEMENT GLOBAL OPERATIONS &
ENGINEERING
IT professional with year after year success achieving revenue, profit
and objectives. Extensive experience in corporate operations, data center, DR,
BCP, infrastructure design and support, usability and design enhancements for
business value, competitive advantage, feasibility, re-usability, and user
experience. Highly successful in building vendor relationships that drive cost
reduction and margin increase. Outstanding project and program leader, able to
coordinate and direct all phases of project-based efforts while managing,
motivating, and guiding teams. Available
for travel and relocation.
P&L Management / Budgeting ® Staff Development & Leadership ® Performance Optimization
Operations Reengineering ® International Business ® Strategic Development ® BCP / BRP / Disaster Recovery
Global Ecommerce ® Change Management ® Project Management ® Performance Improvement ® Cloud Computing
Professional Experience
VP Internet Planning and Integration, Campbell
& Rosemurgy, Hillsboro FL. 2/09 – present
Campbell and Rosemurgy is the largest and most
successful property management company in South Florida, serving Broward, Palm
Beach, and Martin Counties since 1953. Report to the President.
Responsible for Design, Architecture, Promotion and Support of
customer facing web based products. I oversee strategic and tactical planning
of business systems and set the direction for new technologies for the IT
department. I have full budget responsibilities and oversee the Project
Managers and Distributed System team.
® Championed collaboration across the organization resulting
in better communication between teams and kept project deliverables on time
while driving cost down across the enterprise in wasted man hours.
® Created a (TIP) Technology Introduction Process
for the company to explore new technology for the business units.
® Increased team’s productivity by process
improvement and created change management workflow.
® Responsible for negotiations of all third party
contracts and setup scorecards to rate the vendors resulting in reduction of
sub-par vendors that do not meet our customers’ expectations with an overall
cost savings of $150,000.00 dollars.
®®®®®
VP
Global Ecommerce & Distributed Computing, World Avenue, Sunrise Fl. 10/07 – 1/09
World Avenue is a leading provider of
performance-based interactive marketing solutions, specializing in lead
generation and customer acquisition. Reported to the CTO.
Recruited by the CTO as Vice President of Ecommerce & Distributed
Engineering. I was responsible for architecture and infrastructure for LAMP
systems that ran both North American and European marketing applications. My
team was responsible for monitoring and maintenance of back office systems,
including voice, data, the NOC and company’s multiple data centers.
My main focus outside of supporting the existing marketing and B2C customer
facing sites the past year was to architect and deliver a Cloud infrastructure
to support Web 2.0 applications running on IBM’s iDataplex hardware, LAMP OS
and NETAPP Storage. The Cloud is used to auto provision core infrastructure
from bare metal using xCat and Tivoli’s TSM open source automation tools.
® Led overall strategy and procedures for systems and application
server administration.
® Created and implemented service level agreements across the
organization improving that never existed.
® Created all IT and business procedures
and practices in accordance with SOX, PCI and disaster recovery.
® Managed the Network, NOC, Security
and System Administrators, Personal Computer & Help Desk organizations.
® Spearheaded the design and
reengineering for multiple Network Operations Centers reducing yearly spend by
$200,000
® Designed a Cloud Computing Infrastructure
using IBM iDataplex infrastructures that reduce data center footprint, provide
a green data center while providing instant capacity on demand utilizing auto
provisioning.
®®®®®
Director
Global Ecommerce & Distributed Computing, Office Depot, Delay Fl. 4/02
– 10/07
Office Depot, Inc. is a global supplier of office
products and services. The company sold $15.5 billion of products and services
to consumers and businesses of all sizes through three business segments.
Internet sales accounted for 4.3 billion dollars in sales.
I was actively recruited by Office Depot in 2001; my teams support
Office Depot Call Centers, Distributions Centers, Stores, Tech Depot, B2B and
specifically B2C Ecommerce which in FY’07 made $4.3 billion in online sales, my
team supported the company’s wholly-owned operations in 14 countries 26
distribution centers and retail stores under joint venture and license
arrangements. Internationally my team supports 34 countries outside of the
United States and Canada.
Under my direction, Office Depot’s IT department has been successful
in delivering industry-leading technologies and has been recognized by
Ecommerce Times, Gomez, Keynote and Internet Retailer as one of the top two
sites in North America for response times, success rate and ease of use for the
past four years. This was accomplished by moving to new technology and
improving overall operational efficiencies within the application and organization.
® Directed and managed teams that support day to day operations and
site engineering for back office, ecommerce and store systems to North America,
Europe, and Asia.
® Responsible for technical design, architecture of development, and
production systems both OS and infrastructure. Technical design and
architectures include IBM SOA, WebSphere 4.5 – 6.0, WebSphere Portal, Windows
IIS, Apache, Unix, Oracle, SQL server, db2, on line chat, Genesis, Checkpoint
Firewall, WebMethods, VMware, Citrix, PeopleSoft and Linux, Microsoft Exchange,
SMS and Back office applications.
® Chaired change committee and was responsible for final approval of
changes that would impact IT systems globally.
® Responsible for incident reporting to VP and EVP’s across multiple
business functions. This includes uptime metrics and holding teams accountable
for root cause and future problem avoidance.
® Manage maintenance and performance of IT hardware including security,
IBM i-series, HP, Sun, EMC and Cisco network infrastructure.
® P&L Budget responsibilities for North America and European
Operations
® Created Load testing / capacity planning test / certification across windows
and mid-range platforms specifically for the ecommerce infrastructure resulting
in zero downtime during peak and black Friday sales events.
® Introduced and implemented service level agreements with third party
vendor’s used by ecommerce holding them accountable for maintaining
availability and response times equal to that of Office Depot Business
partners, (+99.95 uptime)
® Manage all outsourced relationships including, contracts and strategies
supporting Ecommerce and core office infrastructure and applications.
® Create and drive processes and procedures that support operations and
development teams.
® Project manager for ecommerce projects using multiple methodologies
such as eXtreme Programming (XP), and waterfall.
® Created a Disaster Recovery plans specifically to support ecommerce,
the data centers and all corporate applications globally, tested biannually
with full fail over to backup sites using VMware technology products.
®®®®®
Senior Manager Technical Operations, Intuit,
Redwood City CA. 5/01 - 4/02
Intuit Inc. is a leading provider of financial
management, tax and online banking solutions for consumers, small and mid-sized
businesses, accountants and financial institutions.
Led the team that supported Quicken.com and its affiliated websites
supporting small to medium sized business. My key responsibility was project
managing the move of the Quicken.com infrastructure out of two hosted data
centers located in Redwood Shores California to the new corporate headquarters
in San Diego. Planning took 5 months; implementation took one weekend and was
completed without any site disruption to the customer.
® Hands on Manager responsible for Quicken.com team of nine engineers
supporting day-to-day operations of the Production & Development web site
Infrastructure.
® Budget and forecast responsibilities for Quicken.com technical
Operations 7.5 million dollar budget.
® Planned and project managed data center site move of Quicken.com to
San Diego data center from Exodus and Excite without any interruption to
customer facing production site on time and below budget.
®®®®®
Group
Manager Web Operations, Walmart.com, San
Francisco CA. 5/00
– 5/01
Founded in January 2000, Walmart.com is a
subsidiary of Wal-Mart Stores, Inc. Headquarters is on the San Francisco
Peninsula near Silicon Valley. Wal-Mart chose to rebirth the site in California
where they had access to the world's deepest pool of Internet executive and
technical talent.
Recruited by CTO to be one of the founders of reengineering
Walmart.com and to hire and lead the operations and infrastructure teams. Provided
a strategic perspective to assist in recognizing, evaluating, and taking
advantage of new technologies that provide business advantage. This was
accomplished by developing an alternative to the existing Wal-Mart site running
on BroadVision by porting the site to Intel/Oracle and Linux operating system.
® Designed and staffed 24 x 7 Network Operations Center supporting
internal and external infrastructure including all call centers.
® Implemented Open source monitoring tools, (Proactivenet) for site
monitoring of homegrown application to replace NetSaint. Other monitoring tools
include MRTG, Insight manager, Keynote and Sitescope. Quest Spotlight tools
were used for Oracle dB.
® Designed, implemented and project managed installation of raised
floor model footprint including all rack, cable and power specifications for
data center build out including disaster recovery site.
® Managed technical vendor relationships and conducted appropriate
negotiations. (Hardware, Software, Hosting & Telco contracts.)
® Integrated business continuance with Bentonville offices to create high-availability
and disaster recovery model.
® Interacted with executive staff with respect to all technical issues,
including architecture, operational performance and reliability of the
technology, and data security.
® Managed and developed IS process in accordance with ISO 9001
methodologies required by Wal-Mart corporate.
®®®®®
Group manager Web Operations,
Gap inc., San Francisco Ca. 5/94 – 5/00 Gap Inc. is
one of the world's largest specialty retailers, with more than 3,100 stores and
fiscal 2007 revenues of $15.8 billion. Gap operates four of the most recognized
apparel brands in the world — Gap, Banana Republic, Old Navy and Piperlime.
Promoted
4 times at the Gap. I was original hired
as Helpdesk Manager, due to my networking background I was promoted to LAN
Manager, then to Business Partner Computing and was chosen to lead up the
Gap.com application and infrastructure team where I launched Gap.com. Grew the ecommerce engineering team that went
on to launch Old Navy, Banana Republic site. I developed training plans for
customer service and authored Web Operations guides that were adopted by
Microsoft to use as standards for ecommerce deployments. Provided expertise in category management,
and vendor relations.
® Selected tools included Webtrends,
Keynote, SAS and Mercury testing tools. Middleware included Interwoven, CVS,
Visual Source Safe and Robo copy for content deployment and developer tools.
® Automated Monitoring with MRTG,
Compaq Insight Manager, Tivoli and HP open view reporting back to NOC.
® Responsible for RFP process for hardware
and hosting initiatives for ecommerce.
® Provisioned and implementing all
WAN and LAN connectivity to ISP and all backend corporate systems. This
includes setting up all router ACL’s and Internet facing security to meet
corporate policies.
® Implemented real-time credit
authorization using Tandem/Himalaya non-stop servers in corporate data center
tying into backend legacy systems and banks.
® Developed and introduced technology
with Creative Technologies Developers, Marketing and other technical
professionals to integrate new products onto the web sites that would catapult
the brand image for the company and give our customers a unique shopping
experience. Products such as Shockwave, Streaming audio/video, Zoom VU, Akamia,
InterNap, Kana eCRM mail solution were selected and widely accepted by the
industry resulting in a Webby award for Gap.com.
® Created
in store Kiosk for exclusive surfing of Gap.com utilizing inner store network
via ISDN. (Web Chairs)
Prior Experience:
Software
Engineer / Sales Support for Entex Corporation
Field
Service / Networks Project Manager Digital Equipment Corporation.
Professional Affiliations & Activities
Boys and Girls Clubs North
America ®Habitat
for Humanity ®Webby
Awards ®
Youth Sport Coach’s of America Habitat for Humanity
®®®®®
Technical Proficiencies
Novel
CNE ® IBM iDataplex ®
IBM WebSphere Application server ®
IBM WebSphere Portal ®
IBM SOA ®
Windows IIS ®
Apache ®Unix
®
LAMP ®
Oracle ®
MSSQL Server ®MYSQL
®
db2 ®
Genesis ®
Checkpoint Firewall ®
WebMethods ®VMware
®
Citrix ®
PeopleSoft ®
Centos Linux ®
Cisco ®
Foundry ®
Netapp ®
Life-size Video conferencing ®
Cisco VOIP call manager ®
xCat ®
Zen ®
Open Source Monitoring Tools ®
Cold Fusion ®
Netbackup ®
NetApp ®
HP Servers ®
ProactiveNet ®
Brightmail ®
Qmail ®
Tivoli TSM ®
Coremetircs ®
Endeca Search Engine ®
SOX – PCI ®
BCP / BRP / Disaster Recovery ®
EMC ®
NETAPP ®
HP ®
Rackable ®
Documentum ®
Changeman ®
MIMIX ®
Robot ®
NetView ®
Password Courier ®
MQ ®
POS
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