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Khloe Panico
309 Grassy Hill Rd n Orange, CT 06001 n (203) 799-9876 n khloe@optonline.net
HIGHLIGHTS OF QUALIFICATIONS
ü Experienced instructional designer and corporate facilitator with a proven track record in identifying gaps, managing
project teams, implementing programs and interventions in various mediums to
enhance organizational effectiveness
ü 10 years as a coach and consultant with a proven track record in managing vendors, building
relationships, organizational development and team building
ü 6 years as a college professor
ü Diverse experience working for fortune 500 companies, small
businesses and universities in all aspects of business
ü Computer Expertise in MS Word, MS Excel, MS PowerPoint, MS Access, MS Project,
MS Outlook, Captivate, ToolBook, Skillsoft CCT, Hot Potatoes, Snag IT,
Centra/Direct2U
PROFESSIONAL ACHIEVEMENTS
INSTRUCTIONAL
DESIGN AND CORPORATE FACILITATION
ü
Enabled an on time launch of a new
product line for a sales workforce by designing and developing a flexible
6-week curriculum where each week built on the previous and incorporated all
learning styles.
ü
Created a tool to increase
wholesalers leads and generate sales by designing and developing a continuing
education class on the new Roth changes for 2010.
ü
Increased knowledge of credit card
industry among employees by designing a series of online training modules.
ü
Improved efficiency by creating on
an online Learning and Development Resource Site.
ü
Generated revenue by designing and
developing custom software training manuals and workshops for customers.
ü
Raised the level of instructional
design knowledge and ability to a college level by designing and implementing a
blended learning certification curriculum.
ü
Earned an APEX Award of Excellence
in Design and Documentation in 2001.
COLLEGE INSTRUCTION
ü
Enable students to be successful by
teaching business and organizational development concepts while coaching
students on life skills.
ü Created class curriculum,
lectures, labs and exams.
ü Created a high level of learning
retention by incorporating visual presentations, demos, hands on practice and
self-discovery debriefs to engage all learning styles.
COACHING AND MENTORING
ü
Coached trainers and designers to
increase instructional design knowledge and ability to a college level.
ü
Increased productivity by
implementing a training newsletter to educate training staff on leading edge
techniques.
ü
Coach supervisors and managers on
employee and political challenges.
ü
Coach employees on skills and
education needed for career path.
ü
Mentor at Bridgeport High School
through United Way.
ü
Mentor at University of New Haven
through ASTD.
ü
Mentored peers at Hyperion in order
to develop expert level trainers.
ORGANIZATIONAL DEVELOPMENT
ü
Improved team effectiveness by
designing and facilitating Team Building Interventions.
ü
Increased awareness of diversity and
respect issues in the workplace by project managing, designing and developing
an interactive, online Respect at Work class.
ü
Developed the management staff by
designing, implementing and delivering management development curriculum, 360¡ assessments and management accountability transition
interventions.
ü
Increased productivity by
implementing and managing change initiatives during company merger.
ü
Built relationships and unity by
creating a program to educate key stakeholders in the training process.
ü
Enabled 100% compliance with law by
redesigning Sexual Harassment, Corrective Action, FMLA, and ADA training.
Khloe Panico n Page 2
BUSINESS IMPROVEMENT
ü
Improved customer service and
increased revenue by managing the development of a web-based ordering system.
ü
Brought in $3+ million in revenue
via electronic commerce tools by building relationships and coaching.
ü
Brought in $57 million in sales by
creating a dynamic, cohesive department through training and teambuilding.
ü
Implemented quality improvements
thorough the collection and analysis of service data and prioritization of the
issues.
ü
Increased customer service rating by
15% through the design and implementation of a communication process connecting
the field and corporate offices.
ü
Decreased
defective material shipped by 20% by designing and implementing a Quality
Database.
WORK HISTORY
2009 – Present Faculty University
of Phoenix/Axia College, Phoenix, AZ
2009 – 2010 Senior Learning Specialist Prudential
Annuities, Shelton, CT
Center
for Sales Excellence
2002 – 2009 Learning &
Development Program Manager, AVP RBS
Citizens, N.A., Bridgeport, CT
Organizational Effectiveness/Human
Resources
2001 – 2002 Instructional
Design Consultant Oxford
Health Plans, Trumbull, CT
Organizational
Effectiveness/Human Resources
2000 – 2001 Documentation
Specialist Cartesis,
Inc, Stamford, CT
1999 – 2000 Software
Instructor Hyperion
Software Solutions, Stamford, CT
1999 – 2004 Adjunct Professor University
of New Haven, Norwalk Community College, Sacred Heart, Amity Adult Education
1996 – 1999 Regional Electronic Commerce Specialist/ General Electric, Shelton, CT
System Support Specialist
EDUCATION
Bryant University n BS in Business & Marketing
Capella University n MS in Adult Education & Professional Development
Northcentral University n MS in Organizational/Industrial Psychology n Partially Completed
PROFESSIONAL CERTIFICATIONS
Achieve Global Certification n Myers Briggs
Certification n Accelerated Learning
Certification
Greenbelt Certified by GE n Essbase &
Pillar Certified n Series 6 License
COMMUNITY SERVICE AND AFFILIATIONS
United Way Wi Mentor n Mentor University of New Haven and ASTD n ASTD – Southern CT Chapter
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