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Sierra Vista , AZ 85001
TROY STATE
UNIVERSITY , Montgomery , Alabama
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LILLIAN WATKINS
309 San Marcos de Niza
Home: 520-459-9876 lillian.watkins@technologist.com
PROFILE
A dynamic, results-oriented Senior IT Manager/Systems
Engineer providing strong, decisive initiative for high-growth
enterprise-level technical operations. Noted
for managing a part of the largest IT contract ever awarded.
Offer strategic IT vision and direction as
a change agent to recognize opportunities and strategies to improve
effectiveness, efficiency and service delivery, creating best-in-class IT
operations:
•
implement
enterprise-wide construction / communications / collaboration
•
identify
holistic solutions to drive performance from conception to completion
•
communicate
complex issues in a manner that is understandable to a variety of
audiences
•
strengthen
data integrity, enterprise security and service level agreement commitments
•
focus
on validating, prioritizing, and delivering requirements for execution
•
contain
costs / manage budget to maximize performance
Well-developed analytical and
problem-solving abilities complement sound judgment in establishing priorities
and making decisions while demonstrating expertise in the areas of:
•
systems
development • network infrastructure • Web
technologies
•
program
management • requirements management • requirement
development
•
enterprise
security • disaster recovery • life
cycle management
•
data
management • capacity management • business
continuity
 |
||
|
||
EDUCATION
B.S. - Computer and Information Science
COMMUNITY COLLEGE OF THE AIR FORCE
A.A.S. - Personnel Administration / A.A.S. - General Electronics Technology
PROFESSIONAL DEVELOPMENT
•
ITIL
Foundation Certification
•
Project
Management and Senior
Leadership classes – Perot, EDS, USAF
EXPERIENCE
NCI Incorporated, Ft. Huachuca , Arizona
Systems
Engineer Senior-Principal for
NETCOM
Provide senior
consultant support to the NETCOM G-5 organization
*
Coordinate
with the government and internal teams to ensure accurate documentation of
requirements for multiple Army projects, including the Army Data Center
Consolidation Program.
*
Serve as
a technical consultant for the transition of NetOps tools from the current
platforms to a cloud environment.
*
Provide
technical leadership and project management for the many projects assigned to
the G-5 organization.
LILLIAN WATKINS
Page 2
Home: 520.459.9876 lillian.watkins@technologist.com
STG Incorporated, Ft. Huachuca , Arizona
Tools
and Portal Team Manager for
7th Signal Command
Provided management and
leadership for the enterprise network tools and portal support teams to deliver
operational support within the ITIL Service Management framework for the
Department of the
Army Network Command.
*
Coordinated
with the government and internal teams to ensure tools and portal functionality
to meet the requirements of the Army enterprise support mission.
*
Served
as the Service Delivery Manager, coordinating the Availability, Capacity,
Continuity, Life Cycle, and Service Level Management functions.
*
Provided
technical leadership and project management for the many projects required to
support and update the software and hardware tools necessary to keep the
network monitoring systems functioning effectively.
PEROT SYSTEMS, Phoenix , Arizona
Program Manager at Catholic Healthcare West
Provided cost-effective IT solutions and
construction support for the entire healthcare organization encompassing 42
hospitals in a 3-state region (budget $584M) facilitating their ability to
deliver quality patient care at an efficient price.
*
Determined
the functional and technical requirements necessary to establish the IT
infrastructure construction team from scratch, gathering requirements and
managing the planning, estimating and design efforts to affect the properly
timed delivery and implementation of the projects.
*
Built,
led and mentored a team of subject matter experts and project managers to
maximize workflow on multiple projects; promoted mutual respect and
accountability with continuing education to strengthen skill sets and
performance.
*
Worked
collaboratively with the CHW team to determine the enterprise-level operational
requirements, forecast and managed the budget and labor resources and
negotiated vendor contracts to meet budget goals.
*
Developed
and maintained standards for system and applications architecture,
configuration and documentation with standardized documentation and policies to
support a single enterprise wide IT infrastructure at the remodeled hospitals.
ELECTRONIC DATA SYSTEMS 1988
- 2004
Chief Information Security Officer - Dial Corporation, Scottsdale , Arizona
Provided the Dial multi-national enterprise
with tactical information security
oversight and examined ramifications of new technologies in order to keep the
systems / network safe from internal or external attacks. Never experienced a
security related network outage of more than 5 minutes.
*
Maintained
a solid, secure infrastructure to prevent viruses and spam, as well as denial
of service, maximizing use for stakeholders nationwide.
*
Forecasted
and developed the departmental budget of $1.5-2M, identifying future functional
requirements and keeping up with the technology and vectors of attack;
conducted research and collaborated with other industry CISOs to control risk,
determine enterprise business requirements and create solutions.
*
Directed
a dedicated staff of 6 to implement security processes to safeguard desktops,
mail, computing and network resources throughout the global enterprise.
*
Interfaced
daily with executive leadership team to gather future business requirements,
communicate program and project goals, promote security awareness and maintain
the highest security standards.
LILLIAN WATKINS
Page 3
Home: 520.459.9876 lillian.watkins@technologist.com
EXPERIENCE continued
Program Manager - Weyerhaeuser Corporation, Seattle
Brought in to establish a reliable
standardized system to maintain 40,000 desktop computers enterprise-wide,
leading a matrixed and leveraged team to deliver a consolidated, single
enterprise computing platform for the Weyerhaeuser account.
*
Reduced
support costs as much as 60% (cut support budget from $42M to $18M), while
increasing user / customer satisfaction.
*
Consistently
met SLAs and achieved customer satisfaction ratings in the high 90s.
Director of Network Operations and Enterprise
Navy
Marine Corps, San Diego
Led a team of 6 systems architects to
develop the architecture for the largest IT contact ever awarded.
*
Designed
a single network and support system for the entire Navy and Marine Corps with a
budget of $22M to ensure optimum service for 20,000 servers / 416,000 desktops.
*
Gathered
the functional and operational requirements to create solutions; worked with
vendors / strategic partners, pulling together over-arching solutions to build
the largest network ever created to date.
After winning the contract with a promise
of continuity of leadership, served as the transition manager, designing the
network operations center, building a core team of 14, hiring a construction
company and establishing a fully functional NOC.
*
Conducted
needs assessments, developed implementation plans and followed up with
continuous improvement initiatives, directing change into constructive paths.
*
Created
processes, planned for long-lead items and forecasted budget to meet delivery
timelines; screened, hired and trained 240 people in 6 weeks to staff the
facility.
Drove the future system architecture,
developing 1, 3 and 5-year plans based on customer functional and operational
requirements and the availability of technology to meet the needs.
*
Negotiated
with the customer on delivery predictability and cost-effective process
alternatives, working within the Navy’s budget constraints.
*
Led
the team with vision, flexibility and integrity to meet all SLAs, avoiding
penalties while maintaining high levels of customer satisfaction for continued
business relationships.
Director of Infrastructure - Centrobe, Lakewood, Colorado - Prior
*
Integrated
Centrobe’s technical plan with the business plan to address data mining
capabilities; built facility, created processes and ran the infrastructure to
support the enterprise strategy
*
USAF – Prior
*
20
year career encompassing military intelligence, missile electronics, special
electronics/seismology, and First Sergeant positions. Attended in-residence NCO and Senior NCO
Leadership schools. Served as a Program
Administrator for the Community College of the Air Force.
*
Other:
*
Active
Secret Security Clearance
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