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Ava Khan

309 Montclair Rd., Smyrna, GA 30001

ava_khan@yahoo.com | Cell: 678.595.9876

Business Analyst with experience and success in helping clients define complete and realistic requirements.  Demonstrate skills in establishing relationships with diverse individuals, analyzing complex problems, and providing win-win solutions. Task oriented with the ability to work on multiple projects simultaneously while keeping the big picture in mind.

×           11+ years IT Consulting experience

×           Strong Understanding of SDLC

×           Requirements Gathering

×           Quick Learner and Analytical Thinker

×           Project Management

×           Excellent Communication and Interpersonal Skills

Professional Experience

Senior IT Consultant                                                                                               05/2010 – present

Amdocs/T-Mobile                                                                                                        Atlanta, GA

Combine business analyst and quality assurance skills to ensure that client requirements are met and software is sent to production without defects.

·         Gather requirements for new projects

·         Facilitate meetings between multiple teams to solicit system requirements and determine solutions

·         Design test cases and conduct reviews with development teams, business representatives and SMEs

·         Perform gap analysis and use cases based on business requirements, annotated wireframes and business processes

·         Present demos of new GUI application functionality

Metrics Senior Manager                                                                                            04/2011 – present

Women In Technology, Girls Get IT                                                                              Atlanta, GA                  

In charge of developing a tool to measure metrics for WIT’s Girls Get IT program

·         Developed requirement documents from existing records

·         Created relational database using Zoho Creator

·         Designed front-facing forms to embed in website as well as backend forms for volunteers

·         Present and train senior managers and program directors on application

Senior IT Analyst                                                                                                     05/2008 – 05/2010

Comcast Cable                                                                                                           West Chester, PA

Responsible for acting as a liaison between the business and development teams for requirements and ensuring the quality of the application.

·         Met with business representatives and functional architects in high-level review sessions to determine courses of action and analysis of business requirements

·         Utilized MS Project to manage schedules, deadlines and resources for the project

·         Use Quality Center to track requirements, run test sets, report successes and failures, and link defects created in Defect module

·         Coach and mentor Test Engineers on implementation of processes and techniques

·         Create data driven web service test scripts using HP’s Service Test application

Technical QA Analyst                                                                                              11/2006 – 05/2008

The Weather Channel                                                                                                  Atlanta, GA

Point person to streamline quality assurance processes as well as perform regression and end-to-end testing.

·         Clarified client requirements, business needs and project objectives, in requirements review and client meetings, in collaboration with all stakeholders

·         Led effort to automate all manual regression tests using Quick Test Professional

·         Represented QA on ongoing web projects providing feedback on project requirements and developing testing timelines.

Quality Assurance Consultant                                                                                05/2005-11/2006

Tescom-USA                                                                                                              Atlanta, GA

Worked with multiple clients to provide analysis of current quality assurance practices and integrate new processes and technologies.

·         Performed review of requirements documents to identify functionality gaps

·         Worked with client to extract requirements based on current application functionality and create documents for existing products.

·         Wrote test plans to define resources, timelines, in scope functionality and entrance/exit criteria for projects

·         Reviewed all software defect reports and facilitated defect review meetings prior to release.

·         Developed standardized User Acceptance test plans in conjunction with programming staff

·         Managed site acceptance testing; including identifying testers, identifying test location, ensuring that users were trained on application, and setting up test machines.

·         Used TestDirector to track requirements, write manual test cases, convert the manual test cases into automated scripts, and create an automated testing suite for web-based banking application

Quality Assurance Analyst                                                                                      02/2003-05/2005

NextGen Healthcare Information Systems,                                                                    Atlanta, GA

Served as Release Manager for Enterprise Practice Management application.

·         Identified and established test requirements and documented test results using TestDirector for requirements management.

·         Developed scripts for data-driven tests using TSL and used correlation for supplying unique data to the server.

·         Worked closely with the development team to isolate, track, and troubleshot defects using TestDirector.

·         Created and maintained databases using Enterprise Manager.

IT Consultant                                                                                                           08/2000-08/2002           

Accenture

Performed consulting duties to ensure the success of quality assurance processes with multiple clients.

·         Reduced testing phase completion time by 75%

·         Organized process flow diagrams for post-production support team for three large web sites.

·         Managed two team members to keep them within team timelines leading to the increase in productivity

·         Defined appropriate data for performance test scenarios using SQL in conjunction with TOAD

·         Developed test scripts for an Oracle 11i application using LoadRunner and worked closely with Mercury Interactive technical support to modify product defects and malfunctions

·         Determined and published end user workstation requirements and presented findings at essential shareholders symposium.

·         Participated on the front end of a fast-paced e-commerce project for BellSouth

·         Met with clients to gather requirements and test proposed solutions

Technical Proficiencies

SOFTWARE:  Microsoft Office Suite, Visio, and HP Automated Test Suite

PROGRAMMING LANGUAGES: SQL, Java, C++, Test Scripting Language, HTML

DATABASE APPLICATIONS: Zoho Creator, MS Access, Enterprise Manager, Microsoft SQL Server, Oracle

OPERATING SYSTEMS:  Windows (2000, NT, XP, Vista), UNIX

Education

Bachelor of Science in Computer Science, Hampton University, Hampton, VA, 2000

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