Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Experienced training developer, trainer, project, and training manager and adult educator with international systems, Web-based, IT, municipal government, insurance, medical and retail training experience.
Liberty Mutual Group (Infotree) Dover, NH, September 2010 to Present
City of Portland, Oregon, Portland, Oregon, October 1996 to October 1999
CALL CENTER TRAINING MANAGER
M Financial Group, Portland, Oregon, September 1990 to October 1996
SR. TECHNICAL WRITER/TRAINER
PART-TIME EMPLOYMENT
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RUBY FOURNIER
603-303-9876 —
fournier.ruby@gmail.com
Experienced training developer, trainer, project, and training manager and adult educator with international systems, Web-based, IT, municipal government, insurance, medical and retail training experience.
EDUCATION:
Villanova University, Villanova,
Pennsylvania, June 2006, Certificate in Essentials of Project Management
Oregon State University, Corvallis, Oregon,
June 1995, Master's Degree in Adult Education, Ed.M.,
Focus on corporate
training and development including evaluation, instructional design,
organizational development, and needs assessment.
Plymouth State University, Plymouth, New Hampshire, June 1977, Bachelor of Arts, B.A., English, Cum Laude
Plymouth State University, Plymouth, New Hampshire, June 1977, Bachelor of Arts, B.A., English, Cum Laude
SKILLS: Microsoft Office
2010 including Word, Excel, PowerPoint and Access and MS Publisher; MS Project,
MS Visio and MS SharePoint; SABA Publisher (Lectora); Centra; Sakai; Webex;,
Adobe Captivate CS5, Articulate Studio ’09, Adobe Creative Suite including
Photoshop, Flash and Dreamweaver .
PROFESSIONAL
EXPERIENCE: Instructional
Designer/Educational Project Manager/Trainer
Liberty Mutual Group (Infotree) Dover, NH, September 2010 to Present
SENIOR INSTRUCTIONAL DESIGNER
Currently creating SAS and datamart training
for employee and agent company specific applications and software. Includes three
5-day instructor-led, virtual instructor-led and Web based training courses. The
work includes designing and developing curriculum, creating instructor guides,
participant handouts and slide decks for upcoming presentations based on SME
interactions, and PowerPoint (Office ’10) presentations for conversion to
Articulate Presenter (’09) learning modules with Adobe Captivate (CS5)
simulations.
Safeco Insurance
Company (Idea Entity,Inc.) Seattle, WA, March 2010 to August 2010
SENIOR
INSTRUCTIONAL DESIGNER
Designed and
developed a company-wide high profile Learning project including the analysis,
design, and development of design documents, storyboards, instructor guides,
participant guides, slide packages using PowerPoint, virtual learning, and
self-study courses for Liberty Mutual Learning Services.
Microsoft
Corporation (Idea Entity Corp.), Redmond, WA, April 2009 to February 2010
INSTRUCTIONAL
PROJECT MANAGER
Lead a rapid instructional design and
development (RIDD) project for Health Solutions Group and Amalga UIS 2009. Technical
writing, functional specifications and RFPs; Front-end analysis, WBT and ILT
design and development, and coordination with an offshore (India) development
team to create 59 eLearning courses. Audience for the training was worldwide
technical Applications Consultants and Integrated Systems Specialists and
clients.
Safeco Insurance
(Idea Entity, Inc.), Seattle, WA, August 2007 – August 2008
INSTRUCTIONAL
DESIGNER
Project management including
analysis, design, and development of employee, agent and broker course
materials including design documents, storyboards, instructor guides,
participant guides, slide packages using PowerPoint, virtual learning, and
self-study courses for Safeco University. Subjects include employee training
and commercial and personal lines of insurance, product training, and sales
instruction; live, Web-based (SABA and
Saba Publisher), and virtual classroom (Centra) curricula. Heavy
interaction with trainers, SMEs, and PMs.
Amazon.com, Seattle, WA, October 2006 to August 2007
SENIOR LEARNING MANAGER, OPERATIONS
Managed learning activities for worldwide audiences in company fulfillment centers (FC). Developed operations core curriculum for worldwide implementation. Developed web-based training and multi-media learning through SABA LMS, strengthened organizational learning with improved relationship to FC Learning Managers, strengthened ties from standard operating procedures (SOP) through to training curriculum.
SENIOR LEARNING MANAGER, OPERATIONS
Managed learning activities for worldwide audiences in company fulfillment centers (FC). Developed operations core curriculum for worldwide implementation. Developed web-based training and multi-media learning through SABA LMS, strengthened organizational learning with improved relationship to FC Learning Managers, strengthened ties from standard operating procedures (SOP) through to training curriculum.
Advertising.com (SoNoted, LLC), Baltimore, MD, November 2005 to August
2006
TRAINING MANAGER
Contract position in this division of AOL, managing the design and implementation of company, employee, vendor, and client training for new infrastructure software for U.S and European audiences. Implemented a blended training program and organizational development plans for a new software initiative. Designed training for blended training media platforms including web-based, knowledge-bases, stand-up and Webex training. Managed instructional design, implementation, organizational change management (including team-building, facilitation, mentoring), and communications initiatives for the project.
TRAINING MANAGER
Contract position in this division of AOL, managing the design and implementation of company, employee, vendor, and client training for new infrastructure software for U.S and European audiences. Implemented a blended training program and organizational development plans for a new software initiative. Designed training for blended training media platforms including web-based, knowledge-bases, stand-up and Webex training. Managed instructional design, implementation, organizational change management (including team-building, facilitation, mentoring), and communications initiatives for the project.
Kaiser
Permanente, January 2002 to January 2005
NATIONAL TRAINING AND DOCUMENTATION MANAGER, Silver Spring, Maryland
Managed trainers, technical writers, and curriculum developers (11 FTEs) in a startup unit tasked with implementing instructor-led and virtual nationwide claims software and utilities packages training. Developed, implemented, and delivered a nationwide LMS software-training package for adult learners using Saba and the Learning Well. Responsibilities included multimedia documentation, Intranet courseware distribution, curriculum creation for 14 application software packages, rollout to multi-regional customers and interfacing with off-site co-developers. During my tenure, I taught facilitation, teamwork, and business writing classes for business unit staff and employees.
REGIONAL BUSINESS PRACTICES TRAINER, Portland, Oregon
Regional management of employee training program including instructional design, program development, implementation, and evaluation. Designed, wrote, and implemented 3-day new hire training program, 2-day experienced employee refresher course, and multi-hour self-study prep course. Continuously trained updated company policies and procedures for customer service and front office personnel. Consulted with managers and directors to formulate and implement region-wide business training curriculum
Fred Meyer Incorporated, Portland, Oregon, October 1999 to December 2001
TRAINING MANAGER
Instructional Designers, technical writers and trainers, about 14 in all, reported to me while at Fred Meyer. Responsibilities included developing retail, headquarters, and warehouse training curricula, and managing the computer-learning center.
NATIONAL TRAINING AND DOCUMENTATION MANAGER, Silver Spring, Maryland
Managed trainers, technical writers, and curriculum developers (11 FTEs) in a startup unit tasked with implementing instructor-led and virtual nationwide claims software and utilities packages training. Developed, implemented, and delivered a nationwide LMS software-training package for adult learners using Saba and the Learning Well. Responsibilities included multimedia documentation, Intranet courseware distribution, curriculum creation for 14 application software packages, rollout to multi-regional customers and interfacing with off-site co-developers. During my tenure, I taught facilitation, teamwork, and business writing classes for business unit staff and employees.
REGIONAL BUSINESS PRACTICES TRAINER, Portland, Oregon
Regional management of employee training program including instructional design, program development, implementation, and evaluation. Designed, wrote, and implemented 3-day new hire training program, 2-day experienced employee refresher course, and multi-hour self-study prep course. Continuously trained updated company policies and procedures for customer service and front office personnel. Consulted with managers and directors to formulate and implement region-wide business training curriculum
Fred Meyer Incorporated, Portland, Oregon, October 1999 to December 2001
TRAINING MANAGER
Instructional Designers, technical writers and trainers, about 14 in all, reported to me while at Fred Meyer. Responsibilities included developing retail, headquarters, and warehouse training curricula, and managing the computer-learning center.
City of Portland, Oregon, Portland, Oregon, October 1996 to October 1999
CALL CENTER TRAINING MANAGER
M Financial Group, Portland, Oregon, September 1990 to October 1996
SR. TECHNICAL WRITER/TRAINER
PART-TIME EMPLOYMENT
Oregon Health
& Science University, Portland, OR, January 2001 to Present
ADJUNCT (Part-Time, Evenings) INSTRUCTOR AND CAPSTONE CONSULTANT
Distance learning adjunct instructor for graduate degree candidates in the Department of Management, Management in Science and Technology program. Instructionally designed, developed, and implemented Effective Business Writing and Effective Business Writing for Bilingual Speakers curriculum for eLearning Sakai platform. Additionally, assigned to Capstone Project as consultant for business writing for graduate student business plans.
ADJUNCT (Part-Time, Evenings) INSTRUCTOR AND CAPSTONE CONSULTANT
Distance learning adjunct instructor for graduate degree candidates in the Department of Management, Management in Science and Technology program. Instructionally designed, developed, and implemented Effective Business Writing and Effective Business Writing for Bilingual Speakers curriculum for eLearning Sakai platform. Additionally, assigned to Capstone Project as consultant for business writing for graduate student business plans.
Clackamas
Community College, Oregon City, Oregon, September 2000 to October 2003
ADJUNCT (Part-Time) INSTRUCTOR
Taught Technical Report Writing to community college students in this three credit-hour, full-term course.
ADJUNCT (Part-Time) INSTRUCTOR
Taught Technical Report Writing to community college students in this three credit-hour, full-term course.
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