Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Joy Sears
309 Herbert Dr
Tucker, GA 30001
678 756-9876
joy@gmail.com
PROFESSIONAL
SUMMARY& GOAL
Focused, energetic andhighly motivated IT Professional with over 7
years experience supporting software and hardware systems including 2 years in
Healthcare Implementations. Able to
communicate effectively with customers of varying degrees of technical
knowledge with a passion for resolving complex problems. Seeking a challenging career
opportunity as an Implementation Specialistproviding an
opportunity to utilize my technical and organizational skills and improve the
systems and operations of a growing company.
TECHNICAL SKILLS
Operating Systems: Windows XP, Vista, 7Windows Server, DOS
Applications: MS Office (all versions), Active
Directory, What’s Up Gold(WUG),Chartmaxx, Trace Pixcert, FM Alliance, Cisco, Citrix,SQL, MS Management
Studio, Track-IT, Remedy, Blackberry
Enterprise Server, Exchange Server, Symantec Norton Anti-Virus, PC Anywhere,
Ghost, VBOSS, FastLane, OneSource, Oracle, Alliance,Adobe Dreamweaver,
Photoshop, Illustrator, WordPress
Hardware: HP/Compaq (Desktops, Laptops, Servers),
Dell (Desktops, Laptops), IBM (Desktops, Laptops), Lexmark, HP, Epson &
BrotherPrinters, Blackberries, A/V Equipment
Networking:TCP/IP, DNS, DHCP, Wireless configuration,
routers, hubs
Project Management: MS
Project, Visio, Excel & Access
EXPERIENCE
Children’s Healthcare of Atlanta(Apex
Systems)/Atlanta, GA 07/12 to
present
Senior Implementation Specialist (Consultant)
Project: End-user Device Refresh
·
Responsible for implementing company-wide end user
devicehardware refresh.
·
Consult with hospital personnelto identify needs to ensure
successful device deployment
·
Communicate project timelines and tasks to key
shareholders and ensure all goals are achieved on schedule.
·
Interact with Application Analysts to facilitate
user software installation/configuration.
·
Evaluate, communicate and coordinate the technical
impacts of hardware/software configuration decisions.
Horizon Software International(Beacon Hill)/Duluth,
GA
05/12 to 7/12
Implementation Specialist(Consultant)
Project: K-12 software rollout
·
Responsible for POShardware and software
implementations for K-12 food service departments.
·
Also responsible for training all levels of K-12
staff on equipment/software and assist with district upgrade and rollover
projects.
·
Managed client relationships and serve as on-site
point of contact for questions and issue resolution during go-live.
·
Provided technology project management services
including resource planning and project assignment, testing and training
etc.
Support.com, Atlanta, GA 02/10 to 04/12
Technical Support Specialist (Virtual)
·
Supported
clients via phone/remote technical support including: software trouble-shooting
and malware/virus removal.
·
Responsible
for installation/configuration of wireless & USB devices of all types.
·
Able
to communicate technical jargon to end-users with varying degrees of technical
knowledge.
Kaiser Permanente(Ascent Services Group) /Atlanta, GA 03/09 – 12/09
Implementation Specialist (Consultant)
Project: Metro Atlanta Hardware Refresh
·
Managed
software installation and configuration for deployment project.
·
Was
responsible for imaging and QA process for desktop/laptops.
·
Assisted
in installing pc hardware in Kaiser medical facilities and provided next-day
support for
medical staff.
Gwinnett Medical Center(PossibleNOW)/Lawrenceville, GA 10/08 – 03/09
Desktop Support Engineer (Consultant)
·
Supported
staff of 400+ medical personnel and was responsible for all hardware/software
issues.
·
Also
troubleshot network connectivity issues and managed data backup/security and
procurement.
·
Troubleshot
network printers/peripherals and trained staff on how to use various hospital
applications.
Cadillac Jack / Duluth, GA
01/08 – 10/08
Desktop Support Analyst/Systems
Administrator
·
Was
responsible for providing remote/deskside technical support to 150+ engineers
& graphic designers & project managers.
·
Performed
network administrator duties including: setting up/removing user accounts in
active directory and scheduling server backups.
·
Managed
e-mail users on Exchange Server and Blackberry users on Blackberry Enterprise
Server.
General Electric(CompuCom Systems)/ Marietta, GA
08/05 – 01/08
Technical Support Analyst(Consultant)
·
Was
responsible for providing remote/deskside technical support to 300+ engineers,
programmers & project managers.
·
Troubleshot
Blackberry issues, network connections and assisted with equipment inventory
management.
Presyce Solutions/ Alpharetta, GA11/04 –
08/05
Helpdesk
Technician
·
Supported
staff of 300+ medical transcriptionists/coders on 24/7 helpdesk.
·
Also
assisted hospital personnel with various issues including problems
receiving/opening medical reports and assisted with stat reports.
EDUCATION & CERTIFICATIONS
University of Northern Colorado Greeley, CO
*Completed 2 years toward BS Computer Science 1986-1988
Comptia A+
Dell/IBM Lenovo Warranty Repair
*Currently working on Project Managementcertification.
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