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Joy Sears

309 Herbert Dr

Tucker, GA 30001

678 756-9876

joy@gmail.com        

PROFESSIONAL SUMMARY& GOAL

Focused, energetic andhighly motivated IT Professional with over 7 years experience supporting software and hardware systems including 2 years in Healthcare Implementations.  Able to communicate effectively with customers of varying degrees of technical knowledge with a passion for resolving complex problems. Seeking a challenging career opportunity as an Implementation Specialistproviding an opportunity to utilize my technical and organizational skills and improve the systems and operations of a growing company.

               

TECHNICAL SKILLS

Operating Systems: Windows XP, Vista, 7Windows Server, DOS

Applications: MS Office (all versions), Active Directory, What’s Up Gold(WUG),Chartmaxx, Trace Pixcert,  FM Alliance, Cisco, Citrix,SQL, MS Management Studio, Track-IT, Remedy,  Blackberry Enterprise Server, Exchange Server,  Symantec Norton Anti-Virus, PC Anywhere, Ghost, VBOSS, FastLane, OneSource, Oracle, Alliance,Adobe Dreamweaver, Photoshop, Illustrator, WordPress

Hardware: HP/Compaq (Desktops, Laptops, Servers), Dell (Desktops, Laptops), IBM (Desktops, Laptops), Lexmark, HP, Epson & BrotherPrinters, Blackberries, A/V Equipment

Networking:TCP/IP, DNS, DHCP, Wireless configuration, routers, hubs

Project Management:  MS Project, Visio, Excel & Access

EXPERIENCE

Children’s Healthcare of Atlanta(Apex Systems)/Atlanta, GA           07/12 to present

Senior Implementation Specialist (Consultant)

Project: End-user Device Refresh

·         Responsible for implementing company-wide end user devicehardware refresh.

·         Consult with hospital personnelto identify needs to ensure successful device deployment

·         Communicate project timelines and tasks to key shareholders and ensure all goals are achieved on schedule.

·         Interact with Application Analysts to facilitate user software installation/configuration. 

·         Evaluate, communicate and coordinate the technical impacts of hardware/software configuration decisions.

Horizon Software International(Beacon Hill)/Duluth, GA                                                                      05/12 to 7/12

Implementation Specialist(Consultant)

Project: K-12 software rollout

·         Responsible for POShardware and software implementations for K-12 food service departments.

·         Also responsible for training all levels of K-12 staff on equipment/software and assist with district upgrade and rollover projects.

·         Managed client relationships and serve as on-site point of contact for questions and issue resolution during go-live.

·         Provided technology project management services including resource planning and project assignment, testing and training etc. 

Support.com, Atlanta, GA       02/10 to 04/12

Technical Support Specialist (Virtual)

·         Supported clients via phone/remote technical support including: software trouble-shooting and malware/virus removal.

·         Responsible for installation/configuration of wireless & USB devices of all types.

·         Able to communicate technical jargon to end-users with varying degrees of technical knowledge.

Kaiser Permanente(Ascent Services Group) /Atlanta, GA                           03/09 – 12/09

Implementation Specialist (Consultant)

Project: Metro Atlanta Hardware Refresh

·         Managed software installation and configuration for deployment project.

·         Was responsible for imaging and QA process for desktop/laptops.

·         Assisted in installing pc hardware in Kaiser medical facilities and provided next-day

support for medical staff.

Gwinnett Medical Center(PossibleNOW)/Lawrenceville, GA                                     10/08 – 03/09   

Desktop Support Engineer (Consultant)

·         Supported staff of 400+ medical personnel and was responsible for all hardware/software issues.

·         Also troubleshot network connectivity issues and managed data backup/security and procurement.

·         Troubleshot network printers/peripherals and trained staff on how to use various hospital applications.

Cadillac Jack / Duluth, GA                                                                                                01/08 – 10/08

Desktop Support Analyst/Systems Administrator

·         Was responsible for providing remote/deskside technical support to 150+ engineers & graphic designers & project managers.

·         Performed network administrator duties including: setting up/removing user accounts in active directory and scheduling server backups.

·         Managed e-mail users on Exchange Server and Blackberry users on Blackberry Enterprise Server.

General Electric(CompuCom Systems)/ Marietta, GA                                             08/05 – 01/08

Technical Support Analyst(Consultant)

·         Was responsible for providing remote/deskside technical support to 300+ engineers, programmers & project managers.

·         Troubleshot Blackberry issues, network connections and assisted with equipment inventory management.

Presyce Solutions/ Alpharetta, GA11/04 – 08/05

Helpdesk Technician

·         Supported staff of 300+ medical transcriptionists/coders on 24/7  helpdesk.

·         Also assisted hospital personnel with various issues including problems receiving/opening medical reports and assisted with stat reports.

EDUCATION & CERTIFICATIONS

University of Northern Colorado Greeley, CO

*Completed 2 years toward BS Computer Science 1986-1988

 Comptia A+

Dell/IBM Lenovo Warranty Repair

*Currently working on Project Managementcertification. 

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