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MAYA SALOOMEY
St. Albans, VT 05478§P.O. Box 309
saloomey.maya@hotmail.com§Cell: 845.674.9876
OPERATIONS & CUSTOMER SERVICE MANAGEMENT
ISO 9000 | ISO 14000 | INTERNATIONAL BUSINESS EXPERIENCE
Highly responsive executive with a strong strategic focus complemented by hands-on tactical and technical skills. Proven ability to motivate and mentor large, geographically dispersed teams; oversee installation, repair, and maintenance of complex equipment; and exceed stakeholder expectations while managing critical customer contracts involving round-the-clock operations. Excels at problem identification and resolution; managing people, programs, and projects; and building mutually rewarding relationships with colleagues, clients, partners, and suppliers.
AREAS OF EXPERTISE
P&L; Change Management ; Strategic Planning; Contract Sales Negotiations; Technical Support; People & Project Management ; Budget Planning ; Materials Management ; Executive Presentations; Workforce Planning ; Technology Deployment ; Team Excellence USA Training
PROFESSIONAL EXPERIENCE
BUILD PRODUCTS THAT CREATE JOBS INSTITUTE, 2009 - present
Division of The Lazar Group formed to lead a movement to revitalize Americas road to a strong recovery
PRESIDENT, Saint Albans, VT, 2009 - 2011
President of the unique management team and alliance partners which Dr. Richard Lazar has recently assembled who practice his Team Excellence USA concepts and skills to lead a movement to revitalize Americas road to a strong economy. Beyond theory and words this group of leaders have proven their skills with a can-do, results achieved, proven-track record.
Formed a team to be pioneers who lead a movement to ensure victory for American Product Innovators in becoming American Product-Builders dedicated to creating good, steady jobs in the USA. In one word, in-sourcing is our mission.
Created alliances to assist inventors and small business owners in creating jobs through the development and building of new products in America.
Worked with Communities and Chambers of Commerce using Team Excellence USA skills to revitalize and grow local economies.
ASML, 1990 to 2009
International manufacturer of semiconductor lithography equipment, formerly known as Silicon Valley Group (SVG) / Perkin-Elmer
SENIOR CUSTOMER SUPPORT MANAGER, Hopewell Junction, NY, 2002 to 2009
Managed up to 150 Field Engineers and six Regional Managers providing 24/7 equipment support to multiple Eastern U.S. customer locations (major semiconductor companies). Responsible for cost centers with $10+ million in revenue and annual expense budgets of $3 million. Hired, trained, and evaluated customer support staff; planned workforce needs during growth of U.S. install base.
Consistently delivered exceptional results with expense control and innovative scheduling/coverage options:
Exceeded uptime targets of 95%.
Generated profit margins in excess of 40% corporate target.
Met customer requirements and remained within budget by negotiating advantageous multi-year service contracts with key clients.
Played critical role in ensuring the success of major company transitions, including:
Combining customer support functions and resolving related personnel issues after the 2001 SVG-ASML merger.
Participating in the corporate divesture of Track and Thermal divisions.
Partnered with Vice President of Sales to act as Worldwide Account Team for a large semiconductor chip manufacturer.
SENIOR CUSTOMER SUPPORT MANAGER, Colorado Springs, CO, 2000 to 2002
Transferred to Colorado to expand service in a growing market while continuing to lead the Eastern regional customer support group.
Served as primary liaison with a semiconductor chip manufacturer during startup of a new fabrication plant.
Established Western U.S. operations with no negative impact on East Coast performance.
Led national hiring campaign encompassing all of SVG's U.S. locations.
SENIOR CUSTOMER SUPPORT MANAGER, Essex Junction, VT, 1990 to 2000
Participated in VT office startup; managed three-person staff. Served as worldwide service manager for one of the nation's largest chip makers; provided onsite staff to assist in multiple global startups for the world's largest semiconductor chip manufacturer.
Grew VT office from three employees to more than 30.
Volunteered for as assignment in Japan to evaluate overseas operations and report findings to CEO.
EDUCATION & TRAINING
Coursework in Electrical Engineering Waterbury State Technical College, Waterbury CT
ISO 9000 ; ISO 14000 ; Behavioral Interviewing ; Coaching for Performance ;Technical Leadership ASML / SVG ; New American Leadership Certification The Lazar Group
St. Albans, VT 05478§P.O. Box 309
saloomey.maya@hotmail.com§Cell: 845.674.9876
OPERATIONS & CUSTOMER SERVICE MANAGEMENT
ISO 9000 | ISO 14000 | INTERNATIONAL BUSINESS EXPERIENCE
Highly responsive executive with a strong strategic focus complemented by hands-on tactical and technical skills. Proven ability to motivate and mentor large, geographically dispersed teams; oversee installation, repair, and maintenance of complex equipment; and exceed stakeholder expectations while managing critical customer contracts involving round-the-clock operations. Excels at problem identification and resolution; managing people, programs, and projects; and building mutually rewarding relationships with colleagues, clients, partners, and suppliers.
AREAS OF EXPERTISE
P&L; Change Management ; Strategic Planning; Contract Sales Negotiations; Technical Support; People & Project Management ; Budget Planning ; Materials Management ; Executive Presentations; Workforce Planning ; Technology Deployment ; Team Excellence USA Training
PROFESSIONAL EXPERIENCE
BUILD PRODUCTS THAT CREATE JOBS INSTITUTE, 2009 - present
Division of The Lazar Group formed to lead a movement to revitalize Americas road to a strong recovery
PRESIDENT, Saint Albans, VT, 2009 - 2011
President of the unique management team and alliance partners which Dr. Richard Lazar has recently assembled who practice his Team Excellence USA concepts and skills to lead a movement to revitalize Americas road to a strong economy. Beyond theory and words this group of leaders have proven their skills with a can-do, results achieved, proven-track record.
Formed a team to be pioneers who lead a movement to ensure victory for American Product Innovators in becoming American Product-Builders dedicated to creating good, steady jobs in the USA. In one word, in-sourcing is our mission.
Created alliances to assist inventors and small business owners in creating jobs through the development and building of new products in America.
Worked with Communities and Chambers of Commerce using Team Excellence USA skills to revitalize and grow local economies.
ASML, 1990 to 2009
International manufacturer of semiconductor lithography equipment, formerly known as Silicon Valley Group (SVG) / Perkin-Elmer
SENIOR CUSTOMER SUPPORT MANAGER, Hopewell Junction, NY, 2002 to 2009
Managed up to 150 Field Engineers and six Regional Managers providing 24/7 equipment support to multiple Eastern U.S. customer locations (major semiconductor companies). Responsible for cost centers with $10+ million in revenue and annual expense budgets of $3 million. Hired, trained, and evaluated customer support staff; planned workforce needs during growth of U.S. install base.
Consistently delivered exceptional results with expense control and innovative scheduling/coverage options:
Exceeded uptime targets of 95%.
Generated profit margins in excess of 40% corporate target.
Met customer requirements and remained within budget by negotiating advantageous multi-year service contracts with key clients.
Played critical role in ensuring the success of major company transitions, including:
Combining customer support functions and resolving related personnel issues after the 2001 SVG-ASML merger.
Participating in the corporate divesture of Track and Thermal divisions.
Partnered with Vice President of Sales to act as Worldwide Account Team for a large semiconductor chip manufacturer.
SENIOR CUSTOMER SUPPORT MANAGER, Colorado Springs, CO, 2000 to 2002
Transferred to Colorado to expand service in a growing market while continuing to lead the Eastern regional customer support group.
Served as primary liaison with a semiconductor chip manufacturer during startup of a new fabrication plant.
Established Western U.S. operations with no negative impact on East Coast performance.
Led national hiring campaign encompassing all of SVG's U.S. locations.
SENIOR CUSTOMER SUPPORT MANAGER, Essex Junction, VT, 1990 to 2000
Participated in VT office startup; managed three-person staff. Served as worldwide service manager for one of the nation's largest chip makers; provided onsite staff to assist in multiple global startups for the world's largest semiconductor chip manufacturer.
Grew VT office from three employees to more than 30.
Volunteered for as assignment in Japan to evaluate overseas operations and report findings to CEO.
EDUCATION & TRAINING
Coursework in Electrical Engineering Waterbury State Technical College, Waterbury CT
ISO 9000 ; ISO 14000 ; Behavioral Interviewing ; Coaching for Performance ;Technical Leadership ASML / SVG ; New American Leadership Certification The Lazar Group
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