Senior Computer Support Analyst Sample Resume Format in Word Free Download -->

Senior Computer Support Analyst Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


.Jada Terry
309 Yoakum Parkway APT 1515
Alexandria, VA 22001
Cell: 663-298-9876
Home: 662-269-13230
E-mail: jada.terry@yahoo.com
Clearance Level: Top Secret /SCI


OBJECTIVE:
To obtain a position where I can maximize my civilian and military management skills, quality assurance, risk assessment, program development, training experience, customer service, technical skills, and a successful leadership track record in both the military and civilian sectors.

SUMMARY OF QUALIFICATIONS:
Results-oriented, high-energy, motivated, hands-on professional, with a successful record of accomplishments in the information technology industry.  Experience in leadership, management, technical support, customer support, training, quality assurance, risk assessments, and providing the client with a quality product and service.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in a regulated environment, as well as supervisory skills including scheduling, training, counseling, mentoring, and other administrative tasks.  Through knowledge of current ITIL management practices, and a clear vision to accomplish the company goals.  Extremely computer and internet literate.


PROFESSIONAL EXPERIENCE:
Company:Lockheed Martin
Dates:OCT. 2010 to Present
Job Title:Senior Computer Support Analyst                                    
§         Organized, Professional setup,and maintained IT Infrastructure for 2000+ employees 
§         Configured, utilized, and troubleshooting of Heat, Remedy, Active Directory, BlackBerry Enterprise Server, Remote Desktop Connection, SafeNet, MS-Office Products, along with DTRA/Department of Defense applications.

Company: Mississippi Army National Guard (West Point, Ms)
Dates:     MAR. 2002 to Present
Job Title:0-1/2LT (25A) BN S-6 / Electronic Warfare Officer
§         Supervises, directs, and manages and team of 30 IT Tactical and Automations Soldiers
§         Currently manages the IT Infrastructure of a Combat Engineering Battalion
§         Currently manages Information Assurance policies and procedures affecting 1200+ soldiers
§         Currently Serves as Chief Information Management Officer for 1200+ soldiers
§         Creates and manages server data backup policies and procedures for 1200+ soldiers
§         Creates and manages policies and procedures regarding secure use, storage, and handling of COMSEC
§         Ensures acceptable QoS is maintained for network of 1200+ soldiers
§         Coordinates technical and tactical training for team of 30 soldiers
§         Manages patching policies and procedures for network computer and servers
§         Provides guidance of elimination of information spillage
§         Manages Department of the Army and designated Department of Defense Signal Assets, which includes all aspects of automation and communication-electronics related to the planning, design, engineering, operations, logistical support and evaluation of systems and networks.
§         Directs and manages the installation, operation, networking and maintenance of signal equipment.
§         Advises commanders, directors, and staffs on command and control signal requirements, capabilities, and operations to include computers.
§         Develops requirements for the design and implementation of data communications systems and networks.
§         Establishes, prepares, coordinates and directs programs, projects and activities engages in unit level supply, maintenance, and life-cycle management of signal material.
§         Directs and controls units and activities involved with the application of electrical, electronics, and systems engineering and management principles, in the design, test acceptance, installation, operation, and maintenance of Signal systems, equipment, networks and facilities.
§         Served as an O-1/2LT(25A) S-3 Engineering Plans officer
§         Served as an O-1/2LT(25A) Company Executive Officer
§         Veteran of Operation of Operation Iraqi Freedom part one
§         Veteran of Operation Enduring Freedom

Company: Unisys
Dates: FEB. 2010 to SEPT. 2010
Job Title: Senior IT Consultant IV/Systems Administrator
§         Supported 6,500 plus employees and clients utilizing Tiers I, II and III troubleshooting skills to assist the United States Marshal Service
§         Integrated hourly ACD Statistics allowing the progress of my team in near “real time”
§         Enhanced the productivity level of the United Stated Marshal Helpdesk
§         Configured, utilized, and troubleshooting Remedy, Active Directory, BlackBerry Enterprise Server, Norton Ghost Cast Server, Remote Desktop Connection, Tivoli, Pointsec, Guardian Edge, Office Communicator, ShoreTel ShoreWare, U.S. Marshal specific software.
§         Maintained Microsoft Server 2003 Servers

Company: Apex Systems, Inc.  
Dates: NOV. 2009 to FEB. 2010
Job Title: Senior IT Consultant IV/Systems Administrator             
§         Worked as a professional Information Technology Division Helpdesk Technician
§         Employed Remedy, Active Directory, BlackBerry Enterprise Server, Norton Ghost Cast Server,
Remote Desktop Connection, U.S. Marshal specific software

Company: En-Pointe Technologies
Dates: MAY 2007 to JUL. 2008
Job Title:  Information Technology Field Engineer
§         Installed computers for the Atlanta Public Schools System,
§         Performed expert troubleshooting on the following issues(not all inclusive to):
         -Hardware (motherboards, power supply, all internal cards, etc), VPN, printers (any), software (any)
         -local area networking issues (any), School Readiness Inventory software
          -Domain Support / Windows Server 2003 Support, Linux Thin Client machines running Fedora Core                
         -Installed and used LANDeskremote pc troubleshooting software
                        -Awarded Field Engineer award for outstanding technical/customer support

Company: Bagley College of Engineering
Dates:  AUG. 2005 to DEC. 2006
Job Title: Assistant Systems Administrator
§         Installed and maintained Dell Poweredge Servers, networking, computers, printers, copiers, scanners
§         Installed and maintained Microsoft Windows Server 2003, Widows XP, Citrix, VPN, Networking, Storage Area Networks
§         Ensured all of the electronic equipment used by the office staff was working properly
§         Completed expert troubleshooting of software and hardware issues.
§         Ensured, while being assisted by my supervisor,inventory  for one-half a million dollars worth of inventory was maintained

Company: Client Logic (Starkville, Ms)
Dates: JUL. 2004 to AUG. 2005
Job Title:  Level II Technician   
§        Resolved client issues byassisting Level I techs as they talked on the phone with clients in an effort to resolve the
client’s issue. 
§        Ensured the needs of the clients on the phones were met
§         Trained the Level I technicians
    Awarded Dell outstanding Service Technician Award




CIVILLIAN EDUCATION:

·         Master of Science Management Concentration: Project Management 2013
·         Baccalaureate of Science Computer Engineering Charter Oak State College 2011
·         Computer Engineering at Mississippi State University 2004 - 2008

MILITARY EDUCATION:
·         2011 Army Operational Electronic Warfare Officer (1J)
·         2011 Army Signal Officer Basic Course (25A)
·         2009 Army Basic Officer Leadership Course II
·         2008 Army Officer Candidate School
·         2004 Army Cardio Pulmonary Resuscitation Medicine Course
·         2004 Army Emergency Medical Technician Basic Course
·         2003 Army Nuclear Biological Chemical School
·         2003 Army Signal Support Systems Specialist (25U)
·         2002 Army Basic Training

CERTIFICATION(S):

§         2012 Cisco Certified Network Associate Security 640-553 (CCNA Security)
§         2012 Cisco Certified Network Associate 640-802(CCNA)
§         2011 EXIN ITIL V3 Foundation
§         2011 IA  DoD Information Assurance Awareness
§         2010 SY0-201 CompTIA Security+ (2008 Edition)
§         2010 N10-004 CompTIA Network+ (2009 Edition)
§         2010 DCJS(01E)  Department of Criminal Justice  (VA)
§         2010 HIPPA   Heath Issuance Portability and Accountability Act
§         2010 CPR      Cardiopulmonary Resuscitation


LICENSE(S):
2007 FCC Technician Class Ham Radio license
2007 FCC General Class Ham Radio License




Download Resume Format 

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV