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.Jada Terry
309 Yoakum
Parkway APT 1515
Alexandria,
VA 22001
Cell:
663-298-9876
Home:
662-269-13230
E-mail: jada.terry@yahoo.com
Clearance
Level: Top Secret /SCI
OBJECTIVE:
To obtain a position where I can
maximize my civilian and military management skills, quality assurance, risk
assessment, program development, training experience, customer service,
technical skills, and a successful leadership track record in both the military
and civilian sectors.
SUMMARY OF
QUALIFICATIONS:
Results-oriented, high-energy,
motivated, hands-on professional, with a successful record of accomplishments
in the information technology industry. Experience in leadership,
management, technical support, customer support, training, quality assurance,
risk assessments, and providing the client with a quality product and service.
Major strengths include strong
leadership, excellent communication skills, competent, strong team player,
attention to detail, dutiful respect for compliance in a regulated environment,
as well as supervisory skills including scheduling, training, counseling,
mentoring, and other administrative tasks. Through knowledge of current
ITIL management practices, and a clear vision to accomplish the company
goals. Extremely computer and internet literate.
PROFESSIONAL
EXPERIENCE:
Company:Lockheed Martin
Dates:OCT. 2010 to Present
Job Title:Senior Computer Support Analyst
§
Organized, Professional setup,and maintained IT
Infrastructure for 2000+ employees
§
Configured, utilized, and troubleshooting of Heat,
Remedy, Active Directory, BlackBerry Enterprise Server, Remote Desktop
Connection, SafeNet, MS-Office Products, along with DTRA/Department of Defense
applications.
Company: Mississippi Army National
Guard (West Point, Ms)
Dates: MAR. 2002
to Present
Job
Title:0-1/2LT (25A) BN S-6 /
Electronic Warfare Officer
§
Supervises, directs, and manages and team of 30 IT
Tactical and Automations Soldiers
§
Currently manages the IT Infrastructure of a Combat
Engineering Battalion
§
Currently manages Information Assurance policies and
procedures affecting 1200+ soldiers
§
Currently Serves as Chief Information Management Officer
for 1200+ soldiers
§
Creates and manages server data backup policies and
procedures for 1200+ soldiers
§
Creates and manages policies and procedures regarding
secure use, storage, and handling of COMSEC
§
Ensures acceptable QoS is maintained for network of 1200+ soldiers
§
Coordinates technical and tactical training for team of
30 soldiers
§
Manages patching policies and procedures for network computer and servers
§
Provides guidance of elimination of information spillage
§
Manages Department of the Army and designated Department
of Defense Signal Assets, which includes all aspects of automation and
communication-electronics related to the planning, design, engineering,
operations, logistical support and evaluation of systems and networks.
§
Directs and manages the installation, operation,
networking and maintenance of signal equipment.
§
Advises commanders, directors, and staffs on command and
control signal requirements, capabilities, and operations to include computers.
§
Develops requirements for the design and implementation
of data communications systems and networks.
§
Establishes, prepares, coordinates and directs programs,
projects and activities engages in unit level supply, maintenance, and
life-cycle management of signal material.
§
Directs and controls units and activities involved with
the application of electrical, electronics, and systems engineering and
management principles, in the design, test acceptance, installation, operation,
and maintenance of Signal systems, equipment, networks and facilities.
§
Served as an O-1/2LT(25A) S-3 Engineering Plans officer
§
Served as an O-1/2LT(25A) Company Executive Officer
§
Veteran of Operation of Operation Iraqi Freedom part one
§
Veteran of Operation Enduring Freedom
Company: Unisys
Dates: FEB. 2010 to SEPT.
2010
Job Title: Senior IT
Consultant IV/Systems Administrator
§
Supported 6,500 plus employees and clients utilizing
Tiers I, II and III troubleshooting skills to assist the United States Marshal
Service
§
Integrated hourly ACD Statistics allowing the progress
of my team in near “real time”
§
Enhanced the productivity level of the United Stated
Marshal Helpdesk
§
Configured, utilized, and troubleshooting Remedy, Active
Directory, BlackBerry Enterprise Server, Norton Ghost Cast Server, Remote
Desktop Connection, Tivoli, Pointsec, Guardian Edge, Office Communicator,
ShoreTel ShoreWare, U.S. Marshal specific software.
§
Maintained Microsoft Server 2003 Servers
Company: Apex Systems, Inc.
Dates: NOV. 2009 to FEB.
2010
Job Title: Senior IT
Consultant IV/Systems Administrator
§
Worked as a professional Information Technology Division
Helpdesk Technician
§
Employed Remedy, Active Directory, BlackBerry Enterprise
Server, Norton Ghost Cast Server,
Remote Desktop
Connection, U.S. Marshal specific software
Company: En-Pointe
Technologies
Dates: MAY 2007
to JUL. 2008
Job Title: Information
Technology Field Engineer
§
Installed computers for the Atlanta Public Schools
System,
§
Performed expert troubleshooting on the following
issues(not all inclusive to):
-Hardware (motherboards, power supply, all internal cards, etc), VPN, printers
(any), software (any)
-local area networking issues (any), School Readiness Inventory software
-Domain Support / Windows Server 2003 Support, Linux Thin Client machines
running Fedora
Core
-Installed and used LANDeskremote pc troubleshooting software
-Awarded Field Engineer
award for outstanding technical/customer support
Company: Bagley
College of Engineering
Dates: AUG. 2005
to DEC. 2006
Job Title: Assistant
Systems Administrator
§
Installed and maintained Dell Poweredge Servers,
networking, computers, printers, copiers, scanners
§
Installed and maintained Microsoft Windows Server 2003,
Widows XP, Citrix, VPN, Networking, Storage Area Networks
§
Ensured all of the electronic equipment used by the
office staff was working properly
§
Completed expert troubleshooting of software and
hardware issues.
§
Ensured, while being assisted by my
supervisor,inventory for one-half a million dollars worth of inventory
was maintained
Company: Client Logic
(Starkville, Ms)
Dates: JUL. 2004 to AUG.
2005
Job Title: Level II
Technician
§
Resolved client issues byassisting Level I techs as they
talked on the phone with clients in an effort to resolve the
client’s
issue.
§ Ensured the needs of the clients on the phones were met
§
Trained the Level I technicians
Awarded Dell outstanding Service Technician Award
CIVILLIAN EDUCATION:
·
Master of Science Management Concentration: Project
Management 2013
·
Baccalaureate of Science Computer Engineering Charter
Oak State College 2011
·
Computer Engineering at Mississippi State University
2004 - 2008
MILITARY
EDUCATION:
·
2011 Army Operational Electronic Warfare Officer (1J)
·
2011 Army Signal Officer Basic Course (25A)
·
2009 Army Basic Officer Leadership Course II
·
2008 Army Officer Candidate School
·
2004 Army Cardio Pulmonary Resuscitation Medicine Course
·
2004 Army Emergency Medical Technician Basic Course
·
2003 Army Nuclear Biological Chemical School
·
2003 Army Signal Support Systems Specialist (25U)
·
2002 Army Basic Training
CERTIFICATION(S):
§
2012
Cisco Certified Network Associate
Security 640-553 (CCNA Security)
§
2012
Cisco Certified Network Associate
640-802(CCNA)
§
2011
EXIN ITIL V3 Foundation
§
2011
IA DoD Information Assurance Awareness
§
2010
SY0-201 CompTIA Security+ (2008 Edition)
§
2010
N10-004 CompTIA Network+ (2009 Edition)
§
2010
DCJS(01E) Department of Criminal Justice (VA)
§
2010
HIPPA Heath Issuance Portability and Accountability Act
§
2010
CPR Cardiopulmonary Resuscitation
LICENSE(S):
2007
FCC Technician Class Ham Radio license
2007
FCC General Class Ham Radio License
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