Senior Client Support Team Lead Sample Resume Format in Word Free Download -->

Senior Client Support Team Lead Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
309 Reda court • Mcdonough, ga 30001
            Phone 404.492.1230 • Fax 404-766-9876 • E-mail kate@yahoo.com
 KATE Williams
objective

To obtain a position that allows utilization and expansion of skills acquired in customer service and human resource; and to develop my keen sense of detail and ability to adapt to unfamiliar and multi-faceted environments.

Professional experience

2006 - 2010       Bank of America                                                                Atlanta, GA
NATIONAL HELPLINE/SENIOR CLIENT SUPPORT TEAM LEAD
  • Coach and support internal bank associates on a broad spectrum of topics by answering questions via phone, chat or emails.
  • Utilize various system applications to view and research information, track information and follow up with customers.
  • Quickly and efficiently recognize and investigate problems; recommend solutions, offer options and resolves customer issues.
  • Lead team meetings to obtain ways to improve site associate engagement.
NATIONAL HELPLINE/CLIENT ESCALATION UNIT REPRESENTATIVE
  • Support and coach National Help Line’s Interact & Model Platform Specialists who provide 1st level support to banking center associates, via phone, chat and in person.
  • Provide timely and accurate resolution of escalated issues.
  • Document all escalations accurately and completely.
2002 - 2005       Strategic Planning Initiatives, LLC                                College Park, GA
HUMAN RESOURCE/ADMINISTRATIVE ASSISTANT
  • Provides day-to-day support in the administration of human resources policies and procedures and process new employee set-up paperwork.
  • Review resumes, schedule interviews and candidate screening.
  • Maintain records and employee personnel files.
  • Answer routine inquiries on employment verifications and benefits.

Certification/Education

Human Resource Certification Institute                                                          Atlanta, GA 
PROFESSIONAL HUMAN RESOURCE (PHR) CERTIFICATION (May 2012)
·         Capella University PHR Preparation Course  (Sept 2011)
 Metro Brokers GMAC Real Estate Academy                                                  Atlanta, GA
REAL ESTATE SALESPERSON LICENSE (June 2008)
·         State of Georgia Real Estate Commission/ Status: Inactive
DeVry University                                                                                       Decatur, GA
BACHELORS OF BUSINESS ADMINISTRATION/HUMAN RESOURCE MANAGEMENT
·         Graduation (Oct 2005)         GPA 3.5

Skills

Type 45 WPM.  Expert knowledge of Microsoft Office: Word, Excel, Access and Power Point. Highly motivated.  Ability to manage and organize multiple tasks and prioritize. Excellent verbal and written communication skills. Ability to maintain confidentiality and work independently.  Thrive in fast-paced and ever-changing environments.

References                   
                                       AVAILABLE UPON REQUEST      


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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