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Professional experience

MPAY Software, Waltham, Mass 2008 to present

Senior Business Analyst and Project Manager

Generate requirements using industry knowledge, interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, and any other means necessary.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

Successfully engage in multiple initiatives simultaneously.

Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.

Provide support to enable delivery of effective, ongoing project management as well as peer and team communications.

General Project Management skills

Creates, reviews, evaluates project plans and objectives

Tracks and reports progress relative to time, budget, and demonstrated results

Communicates project status, milestones and issues to the project sponsors

Applies effective project management methodologies and control techniques

Manages project critical path and scope

Fidelity Investments, Merrimack, NH 2006-2008

ECM Payroll Senior Business Analyst Product Development

Conduct thorough business and data requirements analysis for Payroll and HRIS system

Assists in analysis of current processes and recommendations for process improvements.

Interpret problem in terms of systems requirements

Clearly define client requirements and deliver integrated solutions that the expectations of the operations teams and business partners

Determines business/systems specifications and record layouts and develops procedures to process information

Participate in the formulation and definition of project scope and objectives

Seek opportunities to provide value-added solutions for business and business partners.

Prepare charts, tables, summaries and diagrams to assist in analyzing problems utilizing various tools/techniques

Participate in the definition and execution of detailed test strategies and plans, rollout procedures and service level agreements.

Participate in issue capture and resolution throughout project lifecycle

Performs data analysis and reporting

Executing project plans, and leading multiple small to medium-sized projects.

ECM Payroll Senior Quality Assurance Analyst

Create Test Plans, Data, and Procedures

Participates in Formal reviews of application designs, business and functional requirements

Participates in code Reviews

Ensures Test coverage of Project SRA/SDS/TSD requirements

Recommends strategies and methods to improve test plans and test procedures

Write complete and accurate software problem reports

Create systems and business relevant test cases

Ensure test environment reflects business requirements for test execution

Executes tests scripts for complex projects

Coordinates test schedules, work and resource plans

Manages progress of all test activities against test plan

Ensures execution of project regression testing

Analyzes and reports overall test status and results

Identifies test issues and reports to project manager and/or business

Defines and coordinates production verification and validation

Understanding of the software development process.

Unifirst Corporation, through Accounttemps, Wilmington, MA     2005 to 2006   

HRIS and Benefit Analyst

Generate reports from HRIS System, using ADP ReportSmith and Access.  Research Benefits plans to generate 5500 filings.

ChartOne, Inc.   Burlington MA                       2004-2005             

Payroll Manager

Manage payroll department processing over 1500 employees using ADP. 

Highlights:

Was responsible for transferring the payroll operations from San Jose Ca, to Burlington, Ma.  Streamline the payroll process and reporting functions.

GreenPages, Inc. Kittery ME                            1999  to 2004        

Human Resource Manager

Managed all facets of Human Resource initiatives including performance management, compensation, recruiting, staffing, benefits, payroll, employee relations, compensation, training and legal compliance.

Highlights:

Organized the startup of the Human Resource department.  Developed, implemented and administered Human resource policies and procedures. Advise, trained and supported all managers on corporate policies.  Developed employee handbook.  Designed compensation plan and performance management.  Converted Payroll and HRIS system.  Was responsible for all benefits, including health, dental, STD/LTD, life insurance, 401(K), corporate childcare center, paid time off, and company discounts.

Vectron International, Inc   Hudson, NH 1994 to 1999                

Human Resource Specialist, Payroll and Benefits

Managed payroll and benefits for High-tech manufacturing multi shift company.

Highlights

Organized the startup of the Human Resource and payroll Departments. Developed, implemented and administered payroll and benefits, policies and procedures.  Set up the HRIS system.  Set up orientation training.  

Neslab Instruments, Newington, NH  1993-1994          

Payroll and 401(K) administrator.

Managed payroll and 401(K) for High-tech manufacturing company.

Highlights:

Improved payroll process and updated procedures.

Other Work Experience:

Have 15 years experience in Quality Assurance/Control for manufacturing including 5 years experience in supervising an Engineer Development Environmental Lab

Knowledge, Skills and Abilities

Knowledge of State and Federal employment laws, FSLA, ERISA, ADA, EEO, COBRA, HIPAA, FMLA
Recruitment and Job postings on various web sites
Employee relations

Management coaching

Create and implement employee policies and procedures and employee handbook
Create job descriptions and implement compensation plan and salary structure
Designed and implement employee performance  process
Employee retention and relations
Administration of employees benefits, including Medical, Dental, Life, Disability, COBRA and 401(K)
Work with insurance providers and employees to resolve benefit issues
Create and implement employee new hire orientation programs
Work with insurance brokers and providers to evaluate insurance plans
Organize company functions including holiday party and summer outing
Organize and plan United Way fund drive
Rewards and incentive programs
HRIS administrator for payroll and benefits software
Knowledge of ADP, HR Partner, PC Payroll for Windows and HR Perspective and ReportSmith
Experience with Advantage, Ceridian, ABRA and Paychex HRIS software
Evaluate Payroll and HR software, responsible for upgrading and converting to new HRIS software.
Work with Accounting Department for month end closing in regards to payroll and benefits.
Generate reports for Management and Accounting departments
Process payroll, have experience with hourly employees using ADP's TOTAL TIME timekeeping system, salaried employees, commissions, bonuses.
Process Year-end and W-2 and Tax Filings
Excellent PC Skills, including Microsoft Office, Word, Excel, Access, and PowerPoint.

Education:

BS Accounting, NH College 1993 (Now Southern NH University)

SPHR Certification Dec. 2001 and Recertified Jan  2006

Affiliations and Activities:

Seacoast Human Resource Association, Past member of Board of Directors, Treasurer.  SHRM. 

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