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Senior manager charged with developing statements of
work and coordinating proposal responses in support of international sales
team. Duties included statements of
work, proposals, biding out and integrating third party elements, pricing,
margin analysis, and tracking.
SIEMENS
BUSINESS SERVICES, Inc. Seattle,
WA
Senior
Branch Manager
12/1996-9/2003
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Kayla Smith 208.699.9876 ||
kayla@live.com
PO Box
6444 ||
Boise, ID 83001
CAREER
Summary
Experience developing
proposals and statements of work for multinational, domestic and federal
clients. Key coordination point in capture
lifecycle management from opportunity
assessment to contract execution.
Passion for streamlining and improving business functions.
·
Innovative
and resourceful in providing integrated solutions for complex business problems
·
Large
enterprise sales operations, marketing, and account management experience
·
Created
cross-functional teams for the development of RFP, proposals, and bids
·
Trust-based
relationships with clients, sales team, channel, vendors, and stakeholders
EDUCATION
Degrees:
Bachelor
of Arts Interdisciplinary Studies, Minor in Business
Eastern
Washington University, Cheney, WA Summa Cum Laude 12/2011
Emphasis: Communications,
Business Law, International Relations
Masters
Certificates:
Federal
Contract Management
Commercial
Contract Management
Villanova University,
Professional Education Program
10/2010
Business
Law, Essentials of Government Contract Management (FAR and DFAR), Marketing,
Accounting, Contract Pricing, and Subcontract Management
Project
Management
George
Washington University / ESI International, Washington, DC 10/1999
PMI Courses
in: Managing Projects in Organizations, Contracting, Quality, Risk Management,
Scheduling & Cost Control, Advanced Negotiation, Leadership
Professional EXPERIENCE
GENERAL
DYNAMICS ITRONIX Spokane,
WA
Engagement
Response Center Manager 12/2003-6/2009
Senior manager charged with developing statements of
work and coordinating proposal responses in support of international sales
team. Duties included statements of
work, proposals, biding out and integrating third party elements, pricing,
margin analysis, and tracking.
- Provided key support in the achievement of $35M in
service sales, attaining service margin targets and the services attach
rate of 94%.
- Created and launched an integrated suite of support
services for direct and channel sales.
- Designed, updated and maintained database of
proposals and responses, and statements of work providing a historical
reference for pricing and improving account management.
- Created a tool that allowed executive leadership to
explore alternate pricing options, currency exchange impact, and margin
impact for each bundled option.
- Worked with Finance for best cost options and profit
tracking on contracts in execution.
- Redesigned asset management/hot-swap resulting in
lower investment requirement and faster repair turnaround.
Kayla
Smith Page
Two
SIEMENS
BUSINESS SERVICES, Inc. Seattle,
WA
Senior
Branch Manager
12/1996-9/2003
Responsible
for managing high tech teams at client sites, and ongoing development outsourcing
engagements and service sales with top clients such as Intel, Microsoft, Port
of Seattle, Safeco, RealNetworks, MSNBC, Kaiser Aluminum, Cendant and other
Fortune 500 companies.
- Promoted through
series of positions to site manager responsible for $140M contract with
full P&L charge of operation managing 300 PC techs, help desk/logistics
and network engineers.
- Developed dashboard
metric tool for all site managers which reduced time for financial roll
up, while tracking lead indicators and trends in real-time.
- Streamlined support
processes which eliminated backlog of 3000 tickets in 60 days and allowed
for a 20% reduction in headcount.
Successfully redeployed high-end resources for a 25% uptick in
branch revenues through expanded service contracts.
- Initially sold major
insurance company on overflow support for their help desk, then provided
business case analysis which led to the entire help desk service contract
of $80M annually.
- Restructured service
training curriculum, reducing time off the floor from four days to two
half-day sessions retaining $5M in billable hours for OR, CA and AZ.
.
INFOTEC DEVELOPMENT Inc. Portland, OR
Manager, Data Center Operations
9/1993-7/1996
Managed
24x7 daily operations of central BLM data center and cartography printers. Managed staff of operators, system
administrators, and a technical writer. Project
Manager on four key projects:
- Successful $13M build-out
and move of BLM Data Center with zero user impact
- The technology refresh
of 1100 workstations across 14 district offices in OR, WA, and CA.
- The inventory and
media refresh of the BLM NW Geographic Information Systems archive.
- Publish best
practices, standards and disaster recovery manuals for district
operations.
NIKE, Inc.
Beaverton, OR
Programmer, System Administrator 1/1988-11/1991
Recruited
as one of the country’s top MAPPER programmers and system administrators to
provide security access control, and load balancing and end-user support for
700+ users.
- Designed Nike’s internal
Help Desk / Incident Tracking system with a hub-and-spoke program design,
which included interfaces with facilities, IT support, and software
groups.
- Developed a tape
management system (later copied by the US Navy), which enabled users to
obtain information from system backups without operator intervention.
AMERICA WEST AIRLINES Tempe, AZ
Senior IT Manger, MIS Standards &
Quality 7/1985-1/1987
Joined
this airline as it launched in the new era of airline deregulation. Given the responsibility to define and manage
7x24x365 computer operations coverage without impact to airline schedules.
·
Negotiated
internal support deliverables and designed nightly run schedule.
·
Created
a computer center disaster plan in accordance with FAA regulations.
·
Recruited,
trained and managed 40 computer administrators and technicians.
·
Initiated
a software design test environment and review board standards for new code.
Keywords
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