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Semiconductor Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Hannah  McIlvain



309 West Via Del Sol
Peoria, Arizona 85001
home: (623) 572-9876
cell: (602) 290-1230
e-mail:  hannah@gmail.com
SUMMARY
Quality-minded IT analyst with strong leadership and training abilities. Utilize extensive background in data center operations, production support and batch scheduling to develop robust, automated solutions. Mentoring support teams and training helpdesk call centers. Excellence in serving internal and external customers. Trustworthy team player with strong interpersonal skills.
Areas of expertise include:


·         Develop strong customer relationships
·         Quality and compliance management
·         Process evaluation and revision
·         Coaching and mentoring
·         Quick study, easily implementing change
·         Consolidation of locations/functions


·         Programming skills: Perl, PHP, MySQL, JavaScript, ASP, 
L, CSS, TACL (Tandem Advanced Command Language).
SELECTED ACCOMPLISHMENTS
·         Developed and maintained a PHP/MySQL application for cataloging, shipping and receiving disaster recovery and permanent archive tapes.
·         Created and maintained web-accessible training documentation and Standard Operating Procedures for the Data Center Operations team.
·         Facilitated in upgrading and maintaining currency of Tivoli Workload Scheduler platform on 200 servers and training of operations staff to use the upgraded monitoring software.
·         Created web-based tools for monitoring network conditions and for looking up on-call duty personnel to reduce delays in downtime notification from external service providers.
·         Improved online data collection forms for account administration and assed deployment processes, reducing support time from 3 days to within 24 hours and reducing lead time by 50% on internal computer deployment orders, and 80% on returns.
·         Developed web-based tools and user interface for monitoring production job flows in Tivoli Maestro (Workload Scheduler) providing programmers with self-service statistics and job resubmission capabilities.
PROFESSIONAL EXPERIENCE
Nestle Foods, Tempe, Arizona                                                                                     2008 – present
Manufacturer of food and nutritional items for consumer and professional use.
Computer Operations Analyst/Production Scheduler (contracted through Adecco Technical)
·         Developed inventory scanning and tracking application for monitoring tape media transport (using PHP & mySQL).
·         Responsible for maintaining workflow job schedules and calendars within Tivoli Maestro (Tivoli Workflow Scheduler) on production and test environments.
·         Collaborate with application support teams to develop workflow schedules and escalation requirements.
·         Develop, maintain and troubleshoot Unix and NT scripts (shell, Perl, VBScript) for notification messages, file transfer, file copy and basic admin functions.
·         Develop robust scheduling solutions to automate file checking across server platforms.
·         Collaborated with other teams to convert production batch scheduling from Tidal Enterprise Scheduler (SysAdmiral) to Tivoli Workload Scheduler (TWS).
·         Facilitated training and creation of Operational Procedures for Data Center Support team.

ON Semiconductor, Phoenix, Arizona                                                                             2002 – 2007
Manufacturer of power components and systems to designers of computers, communications, consumer, and industrial systems.
Associate IS Technical Services Analyst.
·         Facilitated training and creation of Operational Procedures for Data Center Support team.
·         Defined service policies and service level agreements, and maintained shift coverage for 24x7 operation.
·         Served as liaison between operations and other IT community groups to provide and maintain documentation for staff.
·         Monitored mainframe and server up-time, hardware and software issues, acted as primary contact for issues related to Tandem hardware and access, and engaged proper responsible parties for resolution of issues.
·         Trained operations staff to provide level-1 and level-2 support to users calling for helpdesk tickets.
·         Provided expert-level support for email, Tandem, network & server issues.
·         Create and maintain workflow schedules in TWS/Maestro same as position above.
·         Responsible for monitoring production job flow on global Tandem system production environments.
Asset Management.
·         Defined processes for maintaining and tracking inventory of computer hardware and software assets for around 2000 users in North America, and software assets for nearly 6000 users globally.
·         Increased customer satisfaction by implementing web-based tools for tracking and monitoring SLA compliance on equipment orders, deployments, and repairs resulting in 50% lead time reduction.
·         Built web-based tool in Perl and HTML for placing “phone install” requests, for tracking computer deployment orders and submitting property pass requests to security.
·         Structured a team for procurement of new equipment and software; maintaining inventory of spare parts and deployable equipment, testing and affecting disposition of returned units.

Kenda, Inc., Phoenix, Arizona                                                                                         1997 – 2002
Media Specialist -- performed Data Center functions for these clients:
·         ON Semiconductor (1999-2002), Motorola Global Computing & Telecommunications center (1998-1999), Source Informatics/NDC
Special Projects: Data Center moves and consolidations
·          Nestle, Wells Fargo Bank, Bank One, AT&T, Charles Schwab, and Fireman’s Fund

EDUCATION
Pensacola Christian College, Pensacola, Florida – Graduate of Theology degree
ZDU (Ziff-Davis) Online Course Work – Microsoft Networking, Javascript, Perl.
NetG Thompson – Course Work related to project and team management
SOFTWARE KNOWLEDGE
·        Microsoft Office—Word, Excel, Access, PowerPoint, Publisher and Front Page (ExpressionWeb), Visio
·        Quark Xpress (page layout and design)
·        Adobe Photoshop, Adobe Acrobat, Adobe FrameMaker



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