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LILLY NAPOLEAN

Senior SAP SD/LES Consultant

lilly@gmail.com

Phone: 484-550-9876     

PROFESSIONAL SYNOPSIS

·         8 years of functional experience in the SAP R/3 SD (Sales & Distribution) all Versions including ECC 6.0, includes 3 full life cycle implementations and upgrades.

·         Key Member on various projects for ERP systems Implementation for Sales and Distribution Module.

·         Proficiently handled 3 full life cycle implementations of SAP Module involving Master Data Creation & Validation, Application Development and post implementation support.

·         Excellent interpersonal, analytical & negotiation skills, that accentuates in SAP skills.

·         Above Experience is supported by M.S and B.S Degrees in Mechanical Engineering.

CORE COMPETENCIES

·         Experience with End-to-End SAP Project Life Cycle Implementations & functioning of SAP System (SD Module) mapping Business Requirements Control undertaking Quick Gap Analysis.

·         Strong functional experience in customization, implementation of SAP SD/LES, and Integration with areas including MM, WM & FI/CO.

·         Expertise in ASAP methodology, Project Planning and implementation from Gap Analysis till Cut-over Support.

·         Hands on experience in SAP SD customizing includes Customer Master, Vendor Master and Material Master, basic functions, Item Proposal, Material Determination, Customer Material Info Record, Availability check., Organization Hierarchy, Billing (Billing Plans), Stock Requirements.

·         Expertise in implementing Order-to-Cash (OTC) business process as per the company’s business methodology – in accordance with Credit Management, Inter-Company Billing, Rebate Agreements, Source List, Quota Arrangement, Customer Returns, Rebates, Consignment, Third Party Order.

·         Extensive experience with configuration using Condition Technique for Pricing, Output, Text, Tax, Route, Account determination.

·         Experienced in the main concepts of Logistics Execution System (LES), which includes Shipping and Transportation Management. Defined Outbound Delivery, setup Delivery types, Shipping which includes Shipping Functions, Output Controls, Output Determination, Inventory Management, Warehouse Movement and Storage Unit

·         Proficiency in spec designing, technical documentation, interacting with the super users and end user training, reporting and data conversion of master data.

·         Expertise and knowledge in using ECATT, LSMW tools, EDI/IDOC and OSS notes.

·         Have extensive knowledge of SAP system’s table system architecture.

·         Coordinating with the Development Team for development / customization of software.

·         Proficiency in preparing and documenting Test plans and cases, and performing Unit, Regression and Integration testing, Preparing of End User Training Manuals for end user training.

EDUCATIONAL QUALIFICATION:

• M.S Mechanical and Aerospace Engineering, IIT Chicago, USA
• B.E in Mechanical Engineering, Dr. BAM University, INDIA.

SKILLS:

+        ERP                                          - SAP  SD,LES,MM,FICO

+        Programming Languages - C, C++, SQL, PL/SQL

+        Databases                                 - MS SQL Server, Oracle 8i/9i, MS Access

+        Operating Systems                     - UNIX, Windows 95/98/2000/NT/XP

+        Package applications                   - MS Office Suite,

+        SAP R/3 Tools                           - CATT, ECATT, ABAP Queries

+        Other Skills                                - Manual Testing Techniques, Mercury Test Director.

PROJECT EXPERIENCE

Apple Inc., CA                                                                                                                                   Oct’ 10- till Date

Role: SAP SD Analyst                                                                       

Environment ECC6.0,

Responsibilities:

·         Part of Apple Brickhouse project core team (BOPIS / STALL / ARE) to integrate/extend AOS (Apple Online Store) business with PD3 Retail business.

·         Understand the business requirement as per established project plan.

·         Configured new Return order type, item category, and item category group and rejection code for AOS orders where Return is made at Apple Retail store.

·         Created new IDOC type, Process Code and Inbound function module to build the new interface functionality to facilitate RMA update between SAP and retail system.

·         Was responsible for Credit card and Chargeback enhancements to facilitate STALL and ARE changes.

·         Credit card enhancement included Authorization split at Line Item level for multiple ship-to’s by address grouping at the time of VA01 order creation, VA02 order change and IDOC order induction.

·         Chargeback case Matching/Reversals/Cancel logic was added, including updating Balance tracking table with the chargeback value that’s being initiated by the customer for any forward or return sale. Additional fields were added to existing Chargeback screens as per Business requirement.

·         Prepared the playback and demonstrated to business for TO-­BE and high-level design sign off.

·         Monitor & Control the execution of design & configuration activities.

·         Sync up with business team on interim design approval.

·         Prototyping and unit test in development client.

·         Prepared test scripts for Integration testing using testing tool ‘Radar’.

·         Performed Integration Testing in SAP ECC for Apple products ranging from IPhone, IPad, IPod, and MacBook etc. for each IPK (NPI & REG), STH and STS scenarios and supported User acceptance testing (UAT) with problem resolution and fixes.

·         Provided support during post Go-Live warranty period for Brickhouse project, performed problem fixes, and additional enhancements requested by business during warranty period.

·         Analyzed various Issues related to configuration and Debugging ABAP program code where required.

·         Prepared KT (knowledge transfer) documentation and took knowledge transfer sessions for Production support group.

Deloitte Touché Tohmatsu, PA                                                                                                 Feb’ 10 – Sept` 10

Role: SAP SD Business Analyst                                                                       

Environment: ECC 6.0

I was recalled after previous assignment with Deloitte in 2007 to resolve critical issues with ongoing DSEA implementation scheduled to go live in June. Worked as a core member of Global DTT Team (Deloitte Touché Tohmatsu) on Global Implementation project for Deloitte Member Firms in DSEA W3 – Singapore, Brunei and India.

Responsibilities:

·         Supported Localization Project implementation with country specific Customization and configuration in compliance to local legal requirements.

·         Worked on EMRP (Engagement Management Review Process) for Project South localization.

·         Coordinated with HR, PM, MM and FI team to fix last minute issues in ECC and Portal.

·         Worked on various OTC – Order to Cash configuration for Service Contract, Sales Order, Billing and Billing plans including Periodic Billing.

·         Configured Lease order for servers which were converted from materials to fixed asset through movement type- 246 and Billing document was created for only delivery and installation charges.

·         Customized Pricing Determination based on SAP best practice customized to Deloitte norms.

·         Implemented Credit/Risk Management for FI-AR (Static, Dynamic Credit Management with Horizon period) in collaboration with FI/CO with card payment facilities incorporated for automated credit check. Risk profile of the customers was obtained from the Accounts and Sales personnel of the company and accordingly three risk categories were defined.

·         Maintained credit checks throughout the sales order cycle. The Checking Rules were defined to design System reaction to credit checks under different situations.

·         Complex customer hierarchies were configured which simplified the pricing, rebate settlement procedures and Credit settlement.

·         Utilized CATT to perform mass maintenance of master data and time-critical data loads.

·         Updated Z Tables for each cost center code to new GCI codes and tested GIRS Custom report.

·         Worked on CR requests for enhancements for Billable and Non Billable Engagement (Customer Service Order) to add DRMS Case ID (Z Field), Planned Allowance % (Z Field) field in Enhancement tab.

·         Made significant changes to Functions, Service Line and Industry hierarchy to support the Global Tax transformation and other areas.  This will affect the FIG and GCI programs.

·         Added sub-functions for tax in Service Line and Industry hierarchy

·         Enhanced Portal for Engagement, Client, Billing create/Modify and Reports like WIP Aging, AR Aging, Invoice cash receipts, ZENGM etc.

·         Worked on transaction VKOA on SD integration with FI.

·         Defined Functional specifications for new reports and enhanced Custom programs and Reports.

·         Developed detailed test cases and test plans for unit testing and string testing using Mercury Test director 8.0.

·         Performed Integration Testing in SAP ECC and Portal Environment for Time and Expense entry, various scenarios including data flow from Engagement creation, to sales order and invoice and FI- vendor payment and clearance.

Unilever, NJ                                                                                                                                           Nov’ 07 – Jan’10

Role: Senior SAP SD consultant                                                                       

Environment: ECC 5.0

Implementation Project: Project Maple Leaf (CANADA integration to VITAL and IGLOO)

• Involved in Unilever Canada Maple Leaf Implementation for Canada Home and personal care Retail Businesses.
• Responsible for Pricing for Project Maple Leaf, Configured various pricing procedures for Standard Unilever, Inter-Company CAN, Credit-Rebill, Component Sales, Salvage/Closeout, Freezer Rental Sales Orders as per the HPC CANADA business processes.
• Created Condition Types to capture the elements such as Prices, Discounts/Surcharges, Freight, Bill Back Allowance, Taxes etc to be incorporated into pricing procedures.
• Condition records were maintained en-masse (i.e. instead of using VK11, mass maintenance was preferred).
• Created Outline Agreements, Scheduling Delivery/Forecast Delivery, Value and Quantity Contracts.
• Customized cross company sales, inter-company STOs. Assign special stocks for consignments and also sales order stocks.
• Configuration of Inter-company billing, Delivery-related billing, Invoices based deliveries and services, Credit & debit memos.
• Configured Text determination procedures. Specifying and enabling Text usage from Customer, Sales, Delivery and Billing Documents.
• Worked on Listing and Exclusion for SOCS system, Closeout (Discontinued/obsolete) New Product development materials.
• Configured Material Determination for Unilever which is used during sales order processing as a means of UPC / UCC14 conversion to DU assignment. Additionally, material determination plays a key role in the in stock allocation process.
• Set up availability check (ATP) and transfer of requirements (TOR).
• Used LSMW for Data Migration of more than million records for Canadian Transportation Zones and was responsible for Route Determination Configuration.
• Define new shipping conditions, shipping conditions by sales document types, assign shipping points determination, Setup route functionalities, Define delivery scheduling by sales doc. and shipping points, Define routes, stages and route determinations, Setup incompletion procedure for delivery.
• Configured the EDI (810, 856) for printing the invoices for various HPC deliveries.
• Involved in unit testing and worked closely with end users during user acceptance testing support, issue resolution, production release cut-over plan and provided post go-live support

Production support: Project VITAL and Project IGLOO

• Provided support for post go live for project VITAL (FOOD SOLUTIONS, FOODS and HPC) and Project IGLOO (integration of VITAL with ICE CREAM Business).
• Performed problem fixes, change request, identified user-exits in SD for enhancements as per the business requirements, new functionality.
• Analyzed the various Issues and Debugging ABAP program code where required.
• Worked on issues related to EDI 856 advance shipment notification not sending to customer.
• Tested the Inbound IDOCS using the Test tool provided by SAP
• Configured Discount Efficiency allowance condition type for CANADA Food solutions pricing procedure and added it to EDI 855 and EDI 810 output and ZINF print output.
• Worked along with PSM team for issues related to STO’s and various other issues related to Material master.
• Worked on Routes and Route determination, Material Determination tickets in SAP which gets populated from TBC (Transportation Business Center).
• Provided support for Unilever SAP Interfaced with different Third-Party interface systems like Lean Logistics, DLxp, Digital suppliers, WMS, 3PL/4PL, TBC(Transportation business center) for inbound and outbound transactions
• Enhanced pricing procedure to incorporate the carrier freight charges and able to differentiate based on the carrier type and shipping conditions.
• Tested various scenarios for the enhancement related to new condition table, access sequence, and condition type and created a routine 919 for applying best discount to the Base price among ZFPL, ZFLB, and ZCUB.
• Reports included Custom report enhancement and issues related to Reports not working correctly.
• Documented SAP SD (Order Management, Order Fulfillment, and Revenue Management) related to batch job schedules, SAP Interfaces, business partners and contacts, and key SAP business reports.
• Performed regression testing, created RFC’s & CDR’s in Remedy and documented the Test Plan
• Developed, revised, and documented business processes, procedures, and training materials.

Deloitte Touche`, PA                                                                                                                                        Jan’ 06 – Aug’ 07

Role: Senior SAP SD consultant                                                                       

Environment: ECC 5.0

• Worked as a part of Global DTT (Deloitte Touche` Tohmatsu) Team for Global Implementation project of Deloitte Member Firms in Central America and Korea.
• Enhanced EMRP (Engagement Management Review Process) for Project South localization. Worked on developing custom linkages between various documents from Sales to HR and FI.
• Worked in preparation of Business process - Blue Print, Configuration, customization, Designed Reports, carried out testing, User training and support.
• Created new Document types, Pricing Procedures, Output Determinations, Billing, Account determination, layout, copy control.
• Sole member responsible for the definition, prototyping, and configuration of Pricing (which included various elements of pricing such as condition types, access sequences, pricing procedures and condition tables). Added new fields to the KOMG structure using ABAP dictionary. Worked with ABAP programmer to add new fields to the field catalog and to add ABAP codes in user exits (USEREXIT_PRICING_PREPARE_TKOMP, USEREXIT_PRICING_PREPARE_TKOMK) to transfer data to the communication structures. Solved client’s various pricing issues using special functions such as exclusion groups, condition supplements, group conditions and hierarchical access.
• Worked on various OTC – Order to Cash configuration for Service Contract, Sales Order, and Billing.
• Customized Pricing Determination based on SAP best practice customized to Deloitte` norms.
• Involved in Configuring different types of contracts including various condition techniques for the contracts.
• Worked on Customer master configuration.
• Rebate settlements and Credit invoices where streamlined by creating special user accounts, which helped in efficient disposal of customer requirements.
• Configuration of Partner Determination, Text Determination, In-completion Procedure, Copy control.
• Responsible for determining the business process considerations that affect the payment system architecture.
• Worked on FI, EM, HR modules for Localization testing. Good knowledge of Processes and Configuration in Finance (FI).
• Involved with Localization Project which included supporting the implementation with country specific Customization and configuration in compliance to local legal requirements.
• Configured Authorization procedures at order level and post invoice levels.
• Provided production support by trouble-shooting problems that were encountered by users and super users.
• Developed test scenarios/test cases, conducted Regression Testing for various scenarios for DTT localization project.
• Aided users in UAT.

Air Products and Chemicals, PA                                                                                                  Jul’ 06 – Sept’ 06

Role: Senior SAP SD Functional Consultant

Environment: ECC 5.0

• Helped in thorough analysis of day-to-day process/system issues and trouble tickets (break/fix) with quick turn around.
• Performed testing of problem fixes, change request, identified user-exits in SD for enhancements as per the business requirements, and new functionality.
• Worked on Formula pricing, credit cards, data transfer routines, and various copy control issues. Configured the settings for Condition records, for output types for customer groups and Freight Condition types.
• Handled trouble tickets of different priorities in Remedy.
• Debugged the ABAP code for some trouble ticket issues.
• Performed regression testing, created RFC’s & CDR’s in Remedy and documented the Test Plan.
• Supported implementation and enhancements of moderate complexity projects.
• Worked on regression testing for various scenarios for Internet Sales project and AP Direct project (CRM project) using Mercury Test Director.
• Worked in CRM environment to provide support to CRM team for SD related issues.
• Worked on goods receipts, goods issues, general stock transfer and Inter-company transactions.

Startek Inc, CO                                                                                                                                            Jul’ 05 – Jun’ 06

Role: Senior SAP SD Functional Consultant

Environment: SAP R/3, 4.7

• Responsible for the full cycle implementation of Order management and Logistics Execution LES System. Configuration of industry specific order types with delivery and detailed routing for international exportation.
• Conducted meetings with the business users to gather business requirements and to have a better understanding of the business process. Sorted, prioritized and grouped the business requirements and updated the CPR accordingly.
• Defined business requirements, documented Functional Requirement Specification (FRS) and completed configuration activities for the SD module for their "order to cash" processes including order management, delivery processing, invoicing, and cash application
• Attended transport meetings to discuss the movement of the transports to the Production Server. Analyzed how it is going to affect other divisions and reviewed the test documents.
• Configured SAP R/3 EDI components including system-wide settings, output tables, partner profiles for both inbound and outbound transactions and message control.
• Created Customer Masters, Material Master, Vendor Master and configured copy control for different sales scenarios such as inquiry to quotation, quotation to sales order, sales order to delivery and delivery to billing.
• Enhanced one of the pricing procedures to incorporate the carrier freight charges and able to differentiate based on the carrier type and shipping conditions. Created new condition table, access sequence, condition type and created the condition records according to the business needs.
• Was responsible to incorporate new Routing and Route determination at the request of the users.
• Managed interfaces with warehouse locations with different warehouse systems.
• Designed and implemented a custom process to reserve inventory for specific orders scheduled to ship once all items are available. The process is a hybrid of the consignment process that required new order types and item categories.
• Interacted closely with the Materials Management team to develop and configure Third-Party Sales functionality that met business requirements. I also worked with the Materials Management Team to define and configure Availability Check (ATP) and Transfer of Requirements (TOR).
• Configured Credit Management for dynamic credit check, billing doc and Billing Due List.

LittelFuse, IL                                                                                                                                May’ 04 – Jun’ 05

Role: Senior SAP SD Functional Consultant

Environment: SAP R/3, 4.7

• Created custom condition types, condition table, access sequences, pricing procedure, pricing procedure determination, and customer expected price to suit the requirement. Added fields to field catalogs.
• Created configurable pricing reports with custom design screen layout.
• Configured condition exclusion functionality of pricing.
• Configured rebate agreements functionality.
• Designed and configured broker commission through pricing functionality.
• Configured copy control for conditions. Setup copying rule for condition types and condition tables.
• Designed and configured free goods functionality in pricing.
• Worked on several complex pricing process setups by designing and configuring up variant configuration functionality.
• Designed and created pricing routines, and requirements.
• Involved in Data Migration of Master data (plants, customers, vendors, Info records, Source lists) using LSMW.
• Configured price relevant master data creating new pricing group for customers, new customer price list category and also defined credit limits.
• Prepared detailed training documents and conducted seminars for the users along with online production support.
• Responsible for developing functional specs based on the business requirements and interaction with the subject matter experts, developers and users.

REFERENCEs:

• Available upon request.
• 
  

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