SAP CRM Functional Consultant Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

 

PROFESSIONALSUMMARY

ü  8+ years experienced SAP CRM Functional Consultant

ü  Good understanding of SAP CRM Business processes related to Marketing, Sales and Service.

ü  Deep understanding in CRM Marketing concepts such as Marketing Planning, Campaign management, Segmentation, Lead management, personalized mail forms & external List Management. 

ü  Experience in CRM Sales areas such as Opportunity management, Quotation & Order management, Territory Management. 

ü  Experience in CRM Service areas such as Installed base & Individual Objects and Service Order Management. 

ü  Working knowledge in Middleware and related concepts. 

ü  Working knowledge of SAP SD. 

ü  Configured Navigation Bar Profile, logical links and Work centers in Web UI. 

ü  Involved in end user training and documentation of the business processes. 

ü  Knowledge of integration of CRM with ECC. 

ü  Good knowledge in analyzing the business process, functional requirements and working towards the solution through the customization for non standard requirement, writing functional specs, documentation of the BPPs. 

ü  Good business experience and well versed in configuration and customization of SAP CRM modules in Marketing, Sales and Service integration with IC Web Client processes. 

ü  Ability to work as a team player or individually and to learn and adapt new technology concepts. 

ü  Excellent project execution track record with good leadership, strong communication and analytical skills

TECHNICAL SKILLS

SAP CRM                             : CRM 3.0, 5.0, 7.0
ERP                                        : SAP-R/3 (SD, MM), ECC 6.0
Databases                           : Oracle 9i/10g, MS SQL SERVER.
Languages                          : C, C++, XSLT and JAVA
Operating Systems        : MS DOS, Windows 95/98/2000/XP, UNIX and LINUX.
Packages                            : MS Office, MS Visio.
Web Technologies         : HTML, Web Page Design. 

PROFESSIONAL EXPERIENCE

Lam Research; Fremont, CA                                                                                                       Sep’10-Till Date

SAP CRM Functional Consultant
SAP Environment: CRM 7.0.

Client Description: Lam Research Corporation provides semiconductor manufacturers with equipment they need to fabricate chips. 

Responsibilities: 

ü  Requirement gathering from the business owners for conceptual understanding of the business functions, documentation of the requirements, design the requirements to synchronize with SAP functionality. 

ü  Understanding the current business processes and prepared Blueprint documents based on standard SAP templates. 

ü  Customized the Master data that includes Organizational structure, Business Partners and Products for Marketing and Sales Scenarios. 

ü  Controlled features of transactions like Partner determination, Organization determination (ODP). 

ü  Configured marketing planner, campaigns, campaign elements, segment builder, target groups, profile sets, and campaign types/ objectives/ tactics. 

ü  Worked on survey suite in developing surveys and questionnaires and assigned to Transaction types. 

ü  Worked on Personalized mail forms to send tailored marketing information to the members of specified target groups and tracked the visits. 

ü  Created questionnaire and inserted them in the mail form. 

ü  Worked with mapping and uploading external list from excel. 

ü  Configured Navigation Bar and Navigation bar profile according to configuration documents and scenarios in Web UI. 

ü  Configured UI views and assignment blocks as per the business process requirement. 

ü  Proto-typed or demonstrated Sales process scenario using DUET (Outlook) and its integration with SAP CRM in the Sandbox. 

ü  Configured logical links and Work centers for marketing professional team. 

ü  Participated in Developing, Testing, Production and Go-Live activities. 

Harley-Davidson Inc., Milwaukee, WI                                                                                         Dec’08–Jul’10

SAP CRM Functional Consultant
SAP Environment: SAP CRM 2007 and SAP ECC 6.0.

Client Description: It is an American motorcycle manufacturer. The company sells heavyweight (over 750 cc) motorcycles designed for cruising on the highway.

Responsibilities: 

ü  Conducted Workshops with business and key users to collect requirements and did GAP Analysis. 

ü  Configured settings for creation of Opportunity and Sales order. 

ü  Worked on Territory Management and configured partner determination so that it pulls out the territory assignments. 

ü  Good understanding of Quotation Management and order management. 

ü  Integrating Opportunity Management to Activity Management. 

ü  Configured Copying control so that the follow up transactions work accordingly. 

ü  Configured Quotations and Sales Orders in Customizing so that they meet client’s requirement. 

ü  Configured required settings to allow transfer of sales order between SAP CRM and SAP ECC 

ü  Worked with technical team to develop enhancements and interfaces between ECC system and SAP CRM. 

ü  Participated in the knowledge transfer sessions. 

Fabio Perini, Green Bay, WI                                                                                                            Jul’07-Oct’08

SAP CRM Consultant.
Environment: SAP CRM 4.0, ECC6.0.

Client Description: Fabio Perini is an Italian engineering company specialized in machine design and manufacturing of industrial machinery for the paper making industry and the tissue converting industry. 

Responsibilities: 

ü  Configured Marketing planning, Campaign management in the CRM system based on the business requirements.

ü  Customized the master data that includes Business Partners, products and transactions and maintaining Territory Structure and set up org data determination. 

ü  Documented the Business process procedures for SD and CRM and changed the functional specifications according to the changed blue print design and requirements.

ü  Basic setting of Condition records, Partner Determination Procedure, Incompletion Procedures, User status profiles in both ECC SD and CRM. 

ü  Configured Lead management, Opportunity management, Activity management.

ü  Participating in the conference for more clarification on test scenarios and escalating severe errors. 

ü  Participated in discussions with developers for further improvements in the Product functionality. 

ü  Monitoring the BDocs and queues on a regular Basis. 

ü  Defined Transaction Type, Item Category and Item Category Determination, Defined Copy Control for Transaction Types, Item categories. 

ü  Involved in middleware jobs, during the initial set up of replication of orders, Customer master and Material master. 

ü  Monitoring & Replication of Transactional, Master and Customizing data & Depending BDoc type executing initial / request downloads from R/3 >> CRM & CRM >> R/3

ü   BDoc Message Analysis, Error handling and troubleshooting

Ecolab Inc., St. Paul, Minnesota                                                                                            Mar’06 – May’07

SAP CRM Consultant.
Environment: SAP CRM 5.0, ECC.

Client Description: Ecolab is the global leader in cleaning, sanitizing, food safety and infection prevention products and services 

Responsibilities:

ü  Configured the Service Process Scenario.

ü  Configured Installed base management and Individual Objects. 

ü  Configured Resource Planning tool i.e. assigning service items to service team. 

ü  Configured product types based on the requirement. 

ü  Involved in Equipment download. 

ü  Configured Number Range for Service Transactions, defined Transaction Type for Service Order, and defined Item Categories for Service order Items and Item Category Determination. 

ü  Configured Item Category, Item Category Determination and defined Copy Control for Transaction Types so that service order can be created from quotation. 

ü  Defined Partner Determination Procedure, Date Profile, Transaction Settings. 

ü  Worked on Fit Gap analysis and functional specifications. 

ü  Worked with technical team to develop enhancements and interfaces between ECC system and SAP CRM. 

ü  Smooth transition of knowledge to successors. 

Environment: J2EE STRUTS 1.2, EJB, Web Logic 8.1, Oracle 9i, WINCVS, Log4j, HTML, JavaScript, Lotus Notes, JSP, Servlets, Java Beans, JDBC, F-Secure Shell, TOAD 8.5, LOTUS NOTES, ECLIPSE 5.x, UNIX and Windows 2000/XP.

Indiana unclaimed, Fusion Soft, Indianapolis, IN.                                                             Feb’2005 –Dec’2005

Sr.J2EE Developer

Description: Indiana unclaimed is a J2EE based web application for the Indiana state people for searching the unclaimed property and file a claim for that property. There will be six types of claims depend upon the relation of the claimant to the property and the property value.

Responsibilities:

ü  The overall architecture was designed as per MVC architecture and Spring framework.

ü  Designed the JSP template Search Output Page for both normal and advanced searches in the Search Engine.

ü  Developed Spring Action Controllers and Implemented Business Logic using Hibernate criteria.

ü  Developed Web interface using JSP in Web Work Framework. Utilized JSP Standard Tag Libraries in the design and development of Views.

ü  Wrote numerous JavaScript functions for user input validation and verification

ü  Used Hibernate to map the Java classes to corresponding data in the database.

ü  Developed persistent classes and mapping files.

ü  Used PDFBOX library for generating PDF documents.

ü  Enabling libraries consume the web services and parse the incoming SOAP messages.

ü  Developed Interfaces for calling Web services using SOAP request/response messages to obtain profile code.

ü  Wrote JavaScript using AJAX (Asynchronous JavaScript and XML) to report the user with the descriptive data of selected property after the search.

ü  Used Resin Application Server to deploy this application.

ü  Generated test plans for a set of programs and conducted the unit and system testing for the programs.

ü  Used CVS for version controlling and integrating.

ü  Developed and Maintained Technical and Non-Technical Documents for this Site

Environment: J2EE, Web Work, Resin, MS SQL SERVER, CVS, 

L, JavaScript, Hibernate, Spring, JSP, Servlets, Java Beans, AJAX, Web services, Log4j, Maven, Winscp3, My Eclipse 5.x, UNIX and Windows 2000/XP.

Fund Management Application, Flagstar Bank, Michigan                                               Jan’2004 – Jan’2005 

J2EE Developer

Description: The Fund Management Application is used by Flagstar to manage information about investment products for the following lines of business – Corporate, Government, College Savings and Offshore. The Fund Management Analysts (FMA) creates new products or modifies existing products for a specified line of business. The product created or modified will have investment types and basis points based on line of business of the product. The system allows the user to create funds and associate the funds to existing products. Templates and indexes can be created for funds in order to monitor the performance of funds.

The products, funds, templates, indexes created through the fund management application will be used by other applications in Flagstar. In order to incorporate this requirement they are propagated to other application databases using the propagation module.

Responsibilities:            

ü  Used Java, J2EE, JSP, Spring, Hibernate, JavaScript, HTML, JDBC and Oracle8i

ü  Involved in designing and documenting the Detailed Design Document (DDD) and Functional Design Document (FDD).

ü  Analyzed the ER diagrams and modified all the Logical and Physical data models to satisfy the missing requirements.

ü  Designed patterns such as Business Delegate, Factory pattern towards interaction between web component and business component were used.

ü  Developed code to handle web requests involving Request Handlers, Business Objects, and Data Access Objects.

ü  Used Hibernate to map the Java classes to corresponding data in the database.

ü  Development of database operations through JDBC and Hibernate templates.

ü  Used WSAD Application Server to deploy this application.

ü  Generated test plans for a set of programs and conducted the unit and system testing for the programs.

ü  Developed AJAX based HTML scripts for automatic reloading of the page.

ü  Configured and employed Log4j for logging mechanism.

ü  Involved in the enhancement of coding/monitoring programs for individual modules as per the approved change order.

ü  Used PVCS for version controlling and integrating.

Environment:  Java 1.4, J2EE, JSP, Struts, JavaScript, HTML, LOG4J, Spring, Hibernate , XML/XSLT, JDBC, Oracle 8i, PL/SQL, Windows XP / Linux, AJAX, Web Sphere Developer Application v5.1.2 (WSAD).

Loantrac/Mortranc Flagstar Bank, Michigan                                                                     May’2003 – Dec’2003

J2EE developer

Description: Loantrac/Mortrac is a web-based centralized loan creation and management tool, designed and developed using Struts framework.  The entire system consists of various applications for Registration, Locking, Insurance, Underwriting, and Closing of Documents for loans.

Responsibilities:

ü  Add new Condo Hotel Product in existing online Uniform Residential Loan Application (Form 1003). Design database changes using UML to accommodate Condo Hotel Product. Modify Form 1003 JSP to provide Condo Hotel Product options.

ü  Wrote new Action Dispatchers, Servlets, JSP, and EJB on existing Apache Struts framework.

ü  Designed/Developed the business requirements for Lender Paid Mortgage Insurance (LPMI) application in the existing Apache Struts framework.

ü   Added Java Stored Procedure using TOAD to calculate complex interest rates. Write required Action Servlets, EJBs, and JSPs.

ü  Implement policy change for Lock Extension application using JSP, Java Servlets, and PL/SQL.

ü  Perform Unit Testing and Integration Testing on Condo-Hotel Products project, LPMI Project, and Lock Extension Policy Change project.

ü  Develop new Action Servlets to manage web requests involving Request Handlers, Business Objects.  Completed coding of different package structures based on its function and security.

ü  Participation in assisting other developers resolves the interfacing issues between Tomcat Server and WebLogic Server.

ü  Involvement in solving critical and complex bugs for WBCD application.

ü  Developed common Utility and validation classes.

ü  Developed Data Access Objects (DAO) using JDBC API for Database access.

ü  Developed Business Delegate classes and Session beans for centralized access to business EJBs.

ü  Design and develop a user logging facility via Apache Log4J. Use different Levels of Loggers Such as INFO, DEBUG, WARN, ERROR.

ü  Process with Apache ANT framework to build and deploy the application. Various ANT Tasks were defined for Compile, Build, Deploy, Check-in, and Checkout from C.V.S.

ü  Perform overall system testing in various stages like Test.

ü  Implement changes in bug fixes reported by users or business customers.

ü  Due to the sensitivity of the application, it is necessary to provide validation to a client using Java Script and to the server using Struts Validation framework.

ü  Perform technical clarifications with end-users as well as business analyst.

Environment: Java 1l4, J2EE , JSP, JavaScript, SQL/PLSQL, Java Stored Procedures, Apache Tomcat 4.1, WebLogic Server 8.1, Eclipse 3.1 , WebLogic 8.1, MVC Architecture, Apache Struts, Apache Ant, Apache Log4J 1.2 8, JUnit, Lotus Notes, Windows 2000/NT/XP, Linux.

EDUCATION/CERTIFICATIONS: 

Bachelor of Technology in Comp Sci., JNTU, India

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