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309 King
Philip Street, South Weymouth, MA 02001 (617) 823-9876 maya@hotmail.com
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Maya Pepdjonovic
309 King
Philip Street, South Weymouth, MA 02001 (617) 823-9876 maya@hotmail.com
PROFILE
- More than
10 years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving, trouble-shooting,
staff support, and planning/implementing proactive procedures and systems
to avoid problems in the first place.
EMPLOYMENT
Children’s Hospital Boston Boston,
Massachusetts
Business Analyst
June
2008 - Present
- Assists in
administration of departmental funds. Oversees processing and recording of
fund disbursements and receipts, ensuring compliance with established
policies and procedures.
- Administers
designated department supply and equipment inventories. Reviews and authorizes purchase of
designated supplies, equipment and services within established budget
allocations.
- Provides
decision support for department strategic and program planning and
development. Collects and analyzes department statistics, identifies,
interprets and communicates trends and prepares recommendations to achieve
specified goals and objectives. Advises Director of Operations on issues
and prepares special reports and analyses as requested
- Administers,
enforces and communicates hospital and departmental personnel policies and
procedures. Initiates personnel forms and documents, oversees preparation
of payroll timesheets and maintains related files and records. Advises
department managers in proper
application of policies/procedures and facilitates resolution of related
issues and problems.
- Communicates
with other hospital departments, including Human Resources, Finance and
Purchasing, in order to discuss and resolve administrative and financial
issues/problems and monitor and follow‑up on purchase orders, grant
applications and other business transactions.
- Provides
support and consultation to department managers, principal investigators
and others in budget preparation and management.
- Prepares
periodic reports and documents for funding and regulatory agencies and
other external organizations as required.
Progressive Insurance Dedham,
Massachusetts
Claims Adjuster Oct 2007 - May
2008
- Investigate
and determine the extent of liability concerning loss or damage.
- Maintain
relationships with agents and vendors through communication and customer
service skills.
- Set up
claims from information received via fax, mail or phone from our agent,
insured or claimant.
- Use
various software and databases to adjust claims and apply coverages and
limits.
WASHINGTON MUTUAL BANK Quincy,
Massachusetts
Sales Coordinator Sep
2005 - Aug 2007
- Assisted
in the development and execution of the Account Executive’s business plan.
- Worked
closely with Loan closers/processors in closing mortgage loans.
- Organized
and executed in preparing and delivering presentations to prospective
customers.
- Generated
leads and explained mortgage loan programs to customers.
WASHINGTON MUTUAL BANK Quincy,
Massachusetts
Appraisal Coordinator Sep
2001 - Sep 2005
- Managed
the appraisal pipeline tracker and ensured reports are done in a timely
manner.
- Liaison
between the wholesale center and the appraisal department.
- Trained
over seventy five coworkers to use the appraisal website efficiently.
EDUCATION
Northeastern University,
Boston, Massachusetts
Bachelor
of Science in Business Administration, June 2001
Concentration:
Management
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