RES Project Coordinator Sample Resume Format in Word Free Download -->

RES Project Coordinator Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Payton  Frentz
309 N Plainfield • Chicago, IL 60001
773-485-9876
payton@comcast.net
Professional experience
April 2011                                                                                        CDW (TekSystems)
Depot Technician
§  Install firmware updates to Cisco (models 7962 & 7937) VOIP phones.
§  Troubleshoot as they arise during update process.
September 2009 – Present                                                                          Independent
IT Consultant
§  Build and repair PCs, setup wireless networks, anti-virus, and printers.
§  Install and troubleshoot various software packages (Windows XP, Vista, 7, Mac OSX, MS Office)
July 2009 – September 2009                            Sears Holdings Corp (TekSystems)
RES Project Coordinator
§  Remotely coordinate and document installation of Dell PC and monitor and Lexmark printer at 1300 K-Mart stores.
§  Troubleshoot issues (hardware, software, and connectivity) as they arise during installation.
§  Applications Used: Excel, Word, IBM Rational, MS Outlook
Dec 2006 – Jun 2009                                                                            HSBC (Valcom)
Branch Analyst
§  Support users at 1200 HFC and Beneficial branch offices.
§  Responsible for software, hardware, and connectivity issues.
§  Hardware Supported: PC (HP and Dell), monitors, printers (HP and Lexmark), Vertical Networks Instant Office, print servers, and routers. Also over 300 laptop (Dell, HP, and Lenovo) users both remotely and onsite.
§  Applications Used/Supported: MS Office, Lotus Notes, Windows XP, Citrix, CA Unicenter Service Desk, as well as various HSBC owned proprietary software packages.
April 2006 – Dec 2006                                                                          HSBC (Valcom)
Branch Refresh Project Coordinator
§  Work with all 1200 HFC/Beneficial branch offices to refresh all branch PCs and Monitors.
§  Support any issues with hardware immediately following install.
§  Applications Used: Excel, Lotus Notes, and WebSPOC (proprietary project management application.)
June 2004 – April 2006                                                                        HSBC (Valcom)
Helpdesk Analyst/Team Lead
§  Analyst responsibilities include: Troubleshooting all issues, if necessary issuing incident tickets in CA’s incident/problem tool – Unicenter Service Desk; monitoring assigned incidents and transferring as necessary.
§  Team Lead responsibilities include: Assigning analysts different call queues, reporting and analyzing call statistics and agent performance, act as supervisor
§  Crisis certified analyst – act as liaison between NAHD (North America Help desk) and support teams on crisis lines (high level conference calls during high impact outages), ensuring that all necessary parties are on the line.
November 1996  – June 2004                                                              Wright College
Lab Aide
§  Support all users at College, from first year students to College President.
§  Work closely with full time IT staff in deployment, repairs, software, and network connectivity issues.
§  Applications Used: MS Office (Word, Excel, Powerpoint, Access), Norton Ghost, Windows.
Education
Aug 1999 – May 2004                                              Northeastern Illinois University
Bachelors of Science in Computer Science
§  Completed program with a 3.21 GPA (4.0 scale)
Sept 1994 – Dec 1999                                                                           Wright College
Associates of Applied Science in Computer Science
§  Course work included Pascal, Basic, Visual Basic, web development, systems design, and the Microsoft Office Suite.


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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