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KAYLA   BRAMWELL                                             

309 NW 99^th Avenue

Pembroke Pines FL. 33001                                                                                                

                                                                                                                                                kayla@gmail.com

                                           Tel 954-874-9876, 954-478-1230

Career Objective

To provide an influential, efficient and professional Management Service to an innovative organization, where I am often challenged in order to hone my experiences gathered in the field of Business, Transportation, Administration, Recruitment, Training, Counseling, Marketing, and Public Relations

Education

           

Bachelor of Science in Information Technology, Minor in Theatre

Florida International University - December 2005

Dean’s List 2001-2002

Professional Experience

Caribbean Aerospace College

Registrar/ Admissions/ Course Developer                                                   September 2011-May 2012

·         Contributed to an 86% increase in school population.

·         Played the role of Acting Director in absence of Director

·         Provided oversight to instructors with their lesson plans and syllabi, recommended suitable texts and course work to accurately evaluate student performance

·         Conducted needs assessment and issue resolutions for staff and students to ensure efficient operation of the campus through classroom audits and one on one evaluation

·         Taught undergraduate Aviation History, Aviation Law, Air Transportation Management and Research Methods.

·         Organized the student internships, developing great rapport between local businesses in the industry and the college. 

·         Was the Spokesperson for College during College Expos, School Visits, and Public Outings, and Radio features

·         Interviewed and assessed prospective students’ suitability for the school; issued acceptance letters and collected the pertinent information needed for admissions and payment of fees

·         Created and maintained the records for all students, staff of the institution including report cards, transcripts, and student/instructor attendance log

Wachovia Bank, Davie, FL    (Wells Fargo Bank)                             June 2008- February 2011

Teller

·         Responsibilities included but not limited to all teller duties  

·         Became a senior teller, giving approval for check verifications and client identification

·         Referred customer to proper channels for investment opportunities and account resolutions

·         Conducted monthly audit consignment items and ordered branch inventory

·         Updated, verified customer information and sought new business opportunities from clients.

·         Prepared daily balancing records.

·         Conducted interviews and training for incoming employees.  

Air Canada, Ft. Lauderdale, FL                                                                          Dec 2005-April 2008

Customer Service Agent / Aircraft Service Coordinator (Flight Operations)

·         Conducted the customer service agent duties such as check-in and boarding process and completed daily sales bookkeeping report and preparation of deposits.

·         Played a key role in customer service retention and satisfaction rates from Dec 2005-April 2006

·         Promoted to Flight operations and managed the daily flight operation activities of the ramp

·         Prepared nightly reports and safety audits of the daily operations forwarded to Station Manager/Lead

·         Daily liaised with multi-level employees and other departments within the airport including employees of contracted companies.

·         Prepared documentation for next-day operations; ensuring clearance for all outbound flights was granted by CBP

Florida International University, Technology Services, Miami, FL                       Aug 2002-Oct 2004                                    

Office Administrative Assistant, Lab Assistant

·         Handled all administrative aspects within the University Technology Services office

·         Created job queries, monitored and updated the job query database for Lab Technicians.

·         Responded amicably to all complaints filed by University staff or students appropriately and accurately.

Internship

Flight Safety Department                   Jamaica Civil Aviation Authority               July 2011-Sept 2011

Teacher’s Assistant 3^rd- 5^th grades     North Miami Elementary School               Sept 2003- May 2004

Additional Information

Motivational speaker to adults and young adults at local Florida College

Tutored and Mentored students between the age of 3- 17 years

References

Deborah Encalada          Associate Director of Academic Support - ERAU                     305-871-3855

                                          

Craig Rickards              Ramp Operations - Air Canada                                                  305-588-0455

                                          

Melonie Marks              Customer Sales and Service Rep – Wells Fargo Bank                  954-467-5016  

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