Regional General Manager Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Teresa Jaskiewicz

309 Lenox Dr.

Valdosta, GA 31001

602-312-1230– teresa@gmail.com

CARRIER HIGHLIGHTS:

Creative hands on leader with proven experience and successful track record in the areas of business management, development, strategic planning, budgeting, and operations. 

 COMPETENCIES:

·         Regional General Management of a multi-system/product line broadband communication company.

·         Owner/operator of a fiber optic engineering services company specializing in fiber backhaul deployment.

·         Manage a regional broadband communication technical operation department/organization.

·         Develop department and regional organization policies, procedures and annual budget.

·         Plan, formulate and present aspects of business development proposals.

·         Design and implement all aspects of employee technical and management training and development.

·         Develop & implement project monitoring through reports, time line development and resource allocation.

 ACHIEVEMENTS:

·         Proven record of profit achievement and growth through strategic planning as well as success in the management of multiple projects producing annual revenue in excess of 15 million.

·         Technical Operations department head of broadband communication systems in the U.S. and Europe

·         Formulated & managed work procedure and process analyses pertinent to organizational requirements.

·         Designed and developed a nationally recognized training program and center for communication system construction, installation and service. Manchester England - 1994

·         Demonstrated effective leadership qualities; skilled at encouraging others and developing team rapport.

·         Provided key leadership in broadband network operations and strategic assessment.

·         Managed a diverse staff of engineers and field technicians in construction and maintenance of HFC plant utilizing MS Project Management.

·         Reviewed and applied new technologies with detailed presentation of proposal to board level with specific focus on FTTH applications.

WORK HISTORY:

2010 – Present,   Regional General Manager - Cobridge Communications – Alabama & Georgia

Manage 20 cable systems over two states with 10 direct reports and 47 staff headcount as well as 13 contractor companies totaling 45 technicians.  2.7k miles of plant and 123k HPs. The primary focus of Cobridge Communication is to purchase under-managed and under-marketed cable television systems and improve them over time so they can better serve their franchise communities. As Regional GM my duties are to direct and coordinate all Company operational activities in the field region to obtain optimum efficiency and economy. Responsible for increasing company success by effectively managing all facets of multiple system locations over the states of Georgia and Alabama. Work with appropriate Company representatives, plan, develop, and implement agreed upon organizational policies and goals.
 Responsible for staff in planning according to budget, monitoring and managing subordinates' activities, provide regular performance feedback, develop subordinates' skills, and encourage growth. Ensure that customer satisfaction/retention is a priority which is maintained and adhered to throughout the organization. Prepare regional budget, analyze financial statements, and make necessary adjustments to adhere to the budget. Manage operations within approved budget, develop, and implement cost saving measures, contribute to profits and revenue, and conserve organizational resources. Understand business implications of decisions, display orientation to profitability, demonstrate knowledge of market, and competition, and align work with strategic goals. Observe and ensure full compliance with all safety and security procedures. Manage and guide the activities of subordinate managers and employees including interviewing, hiring, training, planning, assigning, and directing work, appraising performance, disciplining, and addressing employee complaints. Delegate work assignments, provide authority, and appropriate resources to work independently, set expectations, and monitor delegated activities. Respond to legal notifications and government filing requirements in a timely and accurate manner. Successfully saved the company $105k by working with State of Alabama Tax Assessor on assessment of company’s Alabama assets. Promote organization in industry, trade associations and local Chamber of Commerce organizations.

2007 – 2010,   President/CEO – OpticRiver, LLC – Las Vegas, NV

Accountabilities included assisting MSOs and ILECs with the delivery of next-generation data and video services over fiber optic, HFC and IP networks. Drawing on our experience we support and guide communication organizations through the entire network deployment process from design, vendor selection, system integration and field deployment.  We help operators maximize the quality delivery of content by providing a full array of engineering consultancy and outsource technical service. We provide the following services for middle mile and final mile FTTH projects: Business planning, feasibility studies, financial modeling and consulting, compliance and reporting, negotiation of service provider, interconnection agreements, writing RFP's, management of vendor contracts and relationships, business, marketing, operational processes, Final design and engineering, permitting, pole access and rights of way, project management, material and asset management, fiber optic construction services, fiber optic splicing, headend, network operations center (NOC) design and construction. In addition we specialize in providing Cell Tower Back Haul (CTBH) engineering and construction services. MSProject driven, we coordinate all CTBH engineering and construction activity to meet time line schedules of all functions and material deliveries including installation and monitoring of hub powering. Assign, train, schedule and oversee work of other contractors. Keep all contract labor focused and on schedule. Prepare & monitor budget and track all purchase orders as well as order and monitor all material level to ensure a continuous work flow. In 2010 - worked with Cox Communications in Las Vegas for their CTBH project.

2006 – 2007,   Director, Broadband Network Operations – BendBroadband – Bend, OR

Five direct reports with 47 staff headcount. Responsible for the hiring, development, supervision, training, and support of local Technical Operations team, including head end and plant maintenance staff. Obligations included Overseeing a NAS to DAC STB conversion, Multiple DAC upgrades and Plant extensions, Fiber Ring construction & turn-up, STB testing for system integration, New channel launch, Developed & deployed node segmentation plan, HITS migration, VOD Expansion, Hub relocation project, Daily TechOps management of HE + hubs, Maintenance, Service and Construction Depts. Further successes and responsibilities include established & reviewed work quota utilizing work force management solutions and maintained and reviewed CLI plan.  Responsible for FCC proof of performance testing, documentation and compliance.Successfully deployed FTTH in three communities totaling 500+ new FTTH customers. Successfully launched VoIP telephony service to 127K HPs. Forecasted and maintained department CAPEX and operating budget; responsible for FCC PoP. Completed and presented two white paper topics at CableLabs Summer Session – 2006. Topics included – Node Resizing and OTT services in relation to bandwidth.

2004 – 2006,   General Manager II – General Communications Inc. – Ketchikan, Alaska

Four direct reports with 15 staff headcount. GCI provides video, HSD, local & LD phone and cellular services. My GM position was responsible in providing leadership and vision to the organization by assisting the Anchorage Corporate office and staff  with the development of long range and annual plans, and with the evaluation and  reporting of progress on plans. Oversee preparation of an Annual Report summarizing progress on short and long  range plans. Manitain Sarbanes Oxley compliance. Research and write discussion papers, analysis documents and proposals as needed  to assist the organization in determining and meeting its long and short term goals. Recruitment and contracting of company and project staff.Responsible for employee development, and training; policy development and documentation; employee relations; performance management and improvement systems; employment and compliance to regulatory concerns and reporting. Oversee preparation of annual budget, regular variance statements and annual audit. Provide vision regarding overall financial health of my system operation. Provide vision and leader ship in long - range fiscal planning to ensure continuity. Essential functions were inclusive of ensuring that the company’s digital cable and cable modem service is available to 99 percent of its subscribers all of the time. The company offers facilities-based local telephone services in 22 cities throughout Alaska and has earned a 35 percent statewide market share. My job was to ensure GCI’s services are connected through company-owned fiber optic, satellite and metropolitan area network facilities to the Lower 48 states. This broadband platform is the only one of its kind in Alaska and allowed the company to provide customized services to the Alaska market.

1998 – 2004,   VP, Technical Operations – WideOpenWest – Denver, CO

Six direct reports with 25 staff headcount and 65 contractor staff. WOW built brand new, high capacity broadband fiber optic network that offered super high-speed connections to the Internet, digital cable television and new IP telephone services to residential and small business customers across the west. It was my job to create and maintain regional engineering plans and strategies identifying future technologies. Approve and oversee all design, engineering, electronics and equipment to meet or exceed quality assurance guidelines. Responsibility for FCC proof of performance testing, documentation and compliance. Responsible for the hiring, development, supervision, training, and support of local Technical Operations team, including head end and plant maintenance, service and installation staff. Include up to date training on new technologies and WOW products and services.  Manage new technology launches including technical readiness assessment, implementation, post-launch troubleshooting, liaison to vendors, etc. Deploy network performance monitoring and surveillance platforms in coordination with the WOW NOC to monitor the overall operation of the video, data and voice networks. Develop recording, repairing and reporting protocols to track service impacting problems identified by the monitoring tools. Established a performance metric for all technical operation staff. Monitored and addressed performance. Praising top performers in public while developing corrective action plans for poor performers.

1993 – 1998,   Regional Manager - Advanced Communications, Inc. - AZ, MI, Manchester, UK

Five direct reports with 157 staff headcount and 35 contractor staff. It was my responsibility to provide end-to-end vendor independent turnkey solutions to the US and UK telecommunications industry, private industry, government facilities and residential customers. ACI solutions include design, engineering, OSP construction, premise wiring, and maintenance / repair. I needed to uphold our reputation of delivering these services on-time and within budget to some of the largest companies in the world and to each and every homeowner. My team and I strived and delivered a positive experience with each and every customer contact. My duties included organizing and allocate our work force in various areas to maintain adequate manpower balance for scheduled construction activities. Monitor manpower requirements, efficiency, and productivity of construction crews. Coordinate the material and equipment requirements with planned engineering and construction schedules. Direct lead project managers and supervisors, technically, in construction methods to attain required quality control. Assist in the selection and designation of project managers. Verify network design with field engineers and ensure project managers maintain the established horizontal and vertical controls. Coordinate work efforts between various subcontractors and Company work force. Maintain production controls and verifies the construction progress at prescribed intervals. Apply company labor relations policies.

1990 – 1993,   Director of Engineering –PolskaTelewizjaKablowa - Gdansk, Poland

Five direct reports with 35 staff headcount. Responsible for the in country hiring, development, supervision, training, and support of local Technical Operations team, including head end and plant maintenance, service and installation staff. Approve and oversee all design, engineering, electronics and equipment to meet or exceed quality assurance guidelines.

1989 – 1990,   Field Application Engineer - Philips Broadband Networks, Inc. - Manlius, NY

Hired by Philips/Magnavox for the Poland project.Initially worked throughout the US trouble shooting Magnavox active distribution equipment.Provided field engineering services.

1986 – 1989,    System Service Supervisor - Cablevision Industries, Inc. - Philadelphia, PA

This was a green field startup of one (there were four in total) of the cable systems in Philadelphia. Started with the company as the MDU Construction Manager.Advanced to System Supervisor as system came online. I had three Direct reports and 18 employees. In the first year of operation, we grew the system to 33k subscribers maintaining a < 3% Trouble Call ratio.

1986 – 1987,   I&R Technician - Bell of Pennsylvania - Doylestown, Pennsylvania P/T

Formally trained by Bell of PA as an I&R Technician and Lineman. This was a P/T position (weekends and evenings) while maintaining my CATV position.

PROFICIENCY:          Extremely computer literate in system hardware and software applications.               

CERTIFICATION:                1997 - DDI Targeted Selection & Leadership Training Facilitator

1996 - Franklin/Covey Time Management Facilitator

1989 – Bell of PA – Network I&R, Splicer, Lineman

EDUCATION:      Associates Degree - McCarrie Health Sciences & Technology – Philadelphia, PA 1987 

Business Admin Community College of Philadelphia – Coursework 1989

Accounting & Finance - Manchester University, Manchester, England – Coursework 1994

Download Resume Format