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Maya Richard
309
Summerchase Drive 205.902.9876
Hoover,
Alabama 35001 maya.richardjr@gmail.com
Business Intelligence and Information
Technology Professional
Twenty yearsof businessand technical experience within an IT
environment. Success in management and individual contributor roles through a
solid understanding of data-driven decision making. Strong interpersonal and
communication skills and the ability to perform in high-pressure situations.
Solid understanding of the financial and healthcare sectors.
·
Fifteen
years analytical experience in data interpretation through roles in business
intelligence, strategic planning, and business development. Skilled in writing
business and marketing plans and creating effective presentation mediums and
materials for audiences up to Senior Management groups.
·
Fourteen
years experience in database architecture, management, and administration using
SQL Server, Oracle, 4D, MySQL, MS Access, FoxPro, Dbase III/IV/V, SPSS, SAS and
SSRS. Skilled in query development, and drilling down into data using these
tools to identify trends and patterns, as well as to forecast and plan future
business needs and activities.
·
Ten
years experience in software project management using MS Project, Excel, and
Sharepoint. Thorough understanding of the SDLC and using Agile Methods and
variations such as Scrum, Lean, XP, TDD, FDD etc. Expertise in requirements
gathering and project planning, including resource and capital allocation.
·
Ten
years experience in developing client/server applications using Visual Basic
5/6/.NET, VB Script, Java/J2EE, MS Access, SQL, ODBC, OLEDB, DAO, ADO, and VBA
(Word, Excel, Powerpoint, & Project).
Six years experience in internet/intranet development using ASP/ASP.NET,
L, DHTML, XML, Dreamweaver/ColdFusion and Crystal Reports. Operating systems include Windows (3.0 to XP,
Vista and Windows 7), UNIX and many LINUX derivatives, AS400, IBM 3270 and
z/OS, some Macintosh.
·
Ten
years experience in Software QA/testing. Experienced in all phases of testing
including unit, functional/product, integration, regression, load, stress, and
user acceptance testing. Six years
experience using SQA Tools such as Mercury Tools/HP Quality Center/ALM, JIRA,
LoadRunner, WinRunner, QTP, Selenium, and Bug Zero. Experience with developing
test plans and approaches in accordance with standards such as CMMi, APMM, ISO
9001, Six Sigma, and other regulatory/process/governance agencies. Two years
experience with installation and administration of SQA testing and defect
management tools.
·
Fourteen
years experience with personnel management including hiring and termination,
evaluation and promotion, training/employee development, skill assessment,
motivation, and mentoring. Project scheduling and task assignment performed
using a “best-fit” model according to employee skills, abilities, and
motivational factors.
·
Excellent
written and oral communication skills.
Record of success in completing projects on time and under budget.
Capable of managing multiple projects and directing the activities of
workgroups. Management style values the
input of coworkers and peers, with a strong emphasis on outcomes and customer
satisfaction.
Education
B.S. Marketing - University of Alabama at Birmingham
B.S. Quantitative Methods - University of Alabama at
Birmingham
Microsoft
Certified Professional - SQL 2000 Administration, VB Desktop, Access
Development
Continuing Education
Master of Business Administration –University of Alabama at
Birmingham, fifteen of thirty hours completed
Self-study of the SQA Common Body of Knowledge towardsCSTE/CMST
Certification
Some
testing in pursuit of MCSD certification through coursework under VB.NET &
SQL Server track
Employment
History
2011 to present Regions Financial Birmingham,
AL
Business
Intelligence Analyst – Deposit Application Services
Hands on project management role reporting to the Deposit
Applications Manager
Responsible for:
·
Creation
of “drill-down” applications and tools using SAS, Excel, and SRSS for querying, manipulating, mining and
reporting of data sources
·
Management
of software development projects from requirements gathering and documentation
to implementation and testing.
·
Working
as a liaison between line of business and programmers, ensuring that business
requirements are met, tested accordingly in model environment, and moved into
the production environment with no interruption to daily course of business or
customer needs
·
Mainframe
maintenance of RCIF (Customer information File), deposits system, intra-day
posting system, time system, and fraud system
·
Updating
system parameters such as rate tables, service charge routines, and branch/region information using JCL and
EZTREIVE
·
Quality
Assurance of projects including creation of overall test plans and high-level
scenarios. Ensuring communication of test strategies and overall validation of
testing results
·
Facilitating
the creation of new banking products by creating business requirements, creating
change requests, and managing the approval and sign-off process
2010 to 2011 BBVA
Compass Birmingham, AL
Quality
Assurance Team Lead – Contract to Perm Position
Responsible for Management of all Quality Assurance
activities related to the International Core Replacement Initiative. The Core
Replacement Initiative is an eight year effort that will completely replace the
hardware and software infrastructure that facilitate day-to-day operation of
the bank. Ultimately this system will allow for 100% real time posting of all
transactions.
Daily activities include:
·
Managing
and directing the activities of PQLs (Project Quality Leads), QA Analysts, and
QA Testers located locally, as well as in Spain and Mexico
·
Creation
and implementation of the Master Test Plan for the Core Replacement Initiative.
Master Test Plan reflects all testing efforts including product/functional
testing, Integration testing, load/stress testing, and User Acceptance Testing
·
Installation,
maintenance, and administration of quality assurance tools including an
internally developed server-side interface between QA tools anddefect tracking
system. Products include HP Quality Center/ALM (250 seats), JIRA, LoadRunner,
WinRunner, Rational and JUnit
·
Developed
training documentation for internal QA methodology, QA policies and procedures,
and use of SQA tools. Established mentor system in order to quickly get less
experienced employees up to speed
·
Negotiation
with software vendors (HP Quality Center and Application Lifecycle Management),
human resource vendors, and technology vendors
·
Ensuring
that test coverage encompasses all business requirements and is traceable and
measurable
·
Supporting,
mentoring, and facilitating users during User Acceptance Testing and ensuring
that their needs are represented
·
Coordination
of test activities and scheduling with primary software vendor (Accenture)
·
Ensuring
that test coverage is in compliance with Sarbanes-Oxley and other regulatory agencies
·
Delivering
key message and status updates to Senior Management
·
Coordinating
test activities with release management, data, and environment teams
·
Creating
a positive and forward-thinking work environment that encourages and depends on
input from all team members
2007 to 2009 International Code Council Birmingham , AL
Director
of Research and Business Intelligence
Management position reporting to the Senior Vice President
of Communications.
Responsible for:
·
Development
of business strategies and imperativesin order to ensure thatnew and existing
products and services are optimally aligned with consumer and government
markets.
·
Management
of corporate, chapter, client, and subsidiary research projects and business
intelligence efforts to support internal and external initiatives.
·
Creation
of “drill-down” client/server applications and tools using SAS, Excel, Access,
and VBA for querying, manipulating, mining and reporting of data sources
·
Measurement
and tracking of marketing message effectiveness and web-site metrics
(click-stats).
·
Day-to-day
management of business analysts and project manager, providing direction and ensuring
that tasks are consistent with larger objectives.
·
Developing
cross functional teams within the organization (and occasionally outside experts)
consisting of members of various departments directly involved with the issue
at hand. These groups can be utilized not only to identifyproblems and improve
processes, but to address key operational issues and findings suggested by
research.
·
Creation
of strategic plans and operational goals for each major business unit including
general construction, fire, plumbing, electrical, evaluation services, and
member services. Using market data, utilization data, financial data and
demographic data, key initiatives and strategic imperatives are derived and
reviewed with the Senior Manager responsible for that area and incorporated
into employee work plans.
·
Database
administration, management, and integration of all marketing-related data
sources including demographic, financial, and utilization databases.
·
Developing
research efficiencies by way of technical advances and vendor contract
negotiation.
2004 to 2007 International Code Council Birmingham , AL
SrProjectand
QA Manager
Management position reporting to the Birmingham District IT
Director. Responsible for supervision ofeleven
developers, five QA Analysts, and business analyst.
Responsible for:
·
Using
predominantlyHybrid-Agile methods, development, testing, and deployment of
exam-grading software, corporate intranets andState/Agency/Government extranet
portals.
·
Maintenance
of client/server deployments and migration of client/server apps to web using
Dreamweaver/ColdFusion,Java/J2EE,VB/ASP.NET and VC++.
·
Quality
assurance of all in-house software releases including development and execution
of test plan and test cases. Integration testing with existing applications; functional,
regression and acceptance testing with end-users.
·
Development
of environmental and system securityplans and checklistsfor the purpose of
compliance and auditing. Responsible for general security and administration
policies, penetration testing, disaster planning/recovery and remediation
according to CMM and ISO 9001.
·
Purchase
negotiation, installation, and administration of SQA testing tools including
Mercury Tools/Quality Center LoadRunner, and WinRunner
·
Managed
software desktop support function for scripting, macros and templates in
WordPerfect, Word, Excel, Powerpoint, Project, and AutoCAD.
·
Facilitated
frequent (massive) data transfers and information exchange with private, state,
and federal clients.
·
Creation
of ad-hoc “drill-down” client/server applets for querying, manipulating, mining
and reporting of data sources.
·
Negotiation
with hardware and software vendors to ensure competitive pricing and maximum
ROI.
1996 to 2004 Baptist Health System Birmingham,
AL
Corporate Director - Strategic Planning
and Marketing
Middle level management position reporting to the Senior
Vice President for Strategic Planning, Marketing, and Research.
Responsible for:
·
Management
of all research projects for the Baptist Health System, which includes ten hospitals,
seventy primary care and specialty health centers, nine home health care
agencies, seven wellness/fitness facilities, and a HMO.
·
Management
of all in-house marketing and planning software endeavors. Primarily utilizing capability maturity
modeling as the medium for life cycle evaluation, management of projects from
needs assessment to establishment of project milestones, to detailed specifications
and deliverables.
·
Database
administration, management, and integration of all marketing-related data
sources including demographic, financial, and utilization databases.
·
Creation
of “drill-down” client/server applications for querying, manipulating, mining
and reporting of data sources.
·
Creation
of strategic plans for each major business unit including hospitals, health
centers and senior services. Using market data, utilization data, financial
data and demographic data, key initiatives and strategic imperatives are
derived and reviewed with facility administrators and presidents.
·
Quality
assurance of all in-house software releases including development and execution
of test plan and test cases. Integration testing with existing applications.
Functional, regression and acceptance testing with end-users.
·
Developing
research efficiencies by way of technical advances and vendor contract
negotiation.
1994 to 1996 New South Research, Inc Birmingham,
AL
Senior Research Analyst
Top level management position reporting to the CEO and
President Emeritus. Personnel reporting
to this position include all project managers, data collection supervisors, and
database technicians.
Responsible for:
·
Management
of research projects and all in-house and client software tools. Functioning as Technology Leader, ensuring
that analysts and project managers operate as efficiently as possible through
software automation.
·
Development
of research projects based on customer needs assessment. Research projects
include telephone interviews, direct mail interviews, one on one interviews,
focus groups, product audits, and product placements.
·
Management
and maintenance of customer accounts.
Accounts include eight hospitals, four banks, four retail stores, and
other miscellaneous clients.
·
Database
management and supervision of all aspects of computer data collection including
programming, data coding, data entry, data manipulation, and the production of
statistical reports.
1991 to 1994 University of Alabama Hospital/UAB Birmingham,
AL
Market Research Analyst - Department of
Market and Planning Research
This position reported to the Director of Market and
Planning Research. Personnel reporting
to this position included two Market Research Assistants and two space
auditors.
Responsible for:
·
Analyzing
internal and external market data to identify strengths, weaknesses,
opportunities and threats for hospital services.
·
Creating,
conducting and analyzing surveys, focus groups and other research studies.
·
Network
Administration of a LAN serving 22 users.
·
Maintenance
and management of a wide variety of databases.
1987 to 1991 Polly Graham & Associates-Market
Research Birmingham , AL
Data Processing Manager
References available upon request.
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