Project Coordinator Tech Lead Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Alina White

    Canton, MI 48001

Mobile Phone: 734-756-9876 / Email: alina@yahoo.com

SUMMARY

·         Extensive experience solving technical problems and customer issues.

·         Expertise in coordinating, and task prioritization in IT environments.

·         Polished leadership skills, with the ability to motivate and positively affect people.

·         Deep understanding of technology with focus on delivering business solutions.

·         Excellent communication (oral /written) and customer service skills

PROFESSIONAL EXPERIENCE

CSC / General Dynamics Land Systems                                                                                                                   March ‘11-Present

Project Coordinator / Tech Lead                                                                               

·         Manage resources /employees for PC Refresh Project

·         Assign project tasks, schedules, and work responsibilities of Technicians

·         Develop and grow relationships with General Dynamics IRM management, engineers, and personnel as the face of CSC to GDLS.

·         Provide oversight, coordination, integration and administrative services working closely with team members and customers

·         Facilitates effective team interaction and fosters a team centered workflow.

·         Drive Refresh efforts to meet company and customer deadlines and deliverables.

·         Schedule and present meetings/presentations to Management and Clients for project projections and planning

·         Resolve client issues both technical and business related in a diplomatic way.

Barrister Global Networking Systems, Inc                                                                                                        November ’10-March ‘11

Support/Field Technician                                                                               

·         Respond to repair and diagnostic call to repair all types of printers, computers, and networking devices

·         On-site troubleshooting and maintenance to bank networks.

·         Responsible for representing Barrister to the client.

GTS America / NCR Corp, Atlanta, GA                                                                                                             July ’10-November ‘10

Field Technician                                                                               

·         Cabling, hardware, software and peripheral management.

·         Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal Workstation performance.

·         Able to use various remote and on site tools to troubleshoot and resolve customer issues.

·         Identifies, researches and resolves technical problems.

·         Detailed orientated, and able to manage multiple simultaneous tasks.

·         Work with Management and third party hardware/software vendors to ensure equipment and software effective solutions are best to meet the customer requirements.

Adam White Properties, Canton, MI                                                                                                                   Jan ’09-Present

Investor/ Self-Employed                                                                               

·         Buy bank owned foreclosed, city and state owned properties.

·         Perform drywall repair, plumbing, electrical, painting, kitchen remodeling, and bath renovations.

·         Manage properties including leases, rent collection, tax payments, and rental applications.

·         Attend foreclosure auctions, meet with real estate agents.

·         Manage contractors and home investment projects to successful completion.

·         Ensure tasks are completed on time, and all work is up to city code.

·         Work with city building departments to pull necessary building permits for completing licensed work.

SUBWAY, Southfield MI                                                                                                                                 Dec ’06– Jan ‘09

Store Manager                                                                              

·         Managed complete day to day store operations including supervision of crew members.

·         Resolved customer complaint issues, improved store sales and efficiency.

·         Responsible for weekly reconcile, store sales figures, payroll, and accounting.

·         Increased Store Sales by more than $900 per week in the first 6 months of management

·         Triage and manage System Support queue containing all incoming client issues.

·         Efficiently marketed to local businesses to increase store sales.

·         Hired, trained and managed more than 50 employees during tenure.

ADP, Ann Arbor, MI                                                                                                                                               Mar ’05-Apr ‘07

Internet Systems Administrator                                                                

·         Monitor approximately few hundred servers and network gears

·         Initial troubleshooting and resolution to any errors from server downtime, network outages and telecom issues nation wide.

·         Log trouble cases and provide initial resolution over the phone.

·         Lotus note support on occasional basis.

·         Perform some network wiring and server/desktop setups. Troubleshoot printer downtimes.

·         Address call center calls and create tickets under Clarify Management system.

·         Monitor daily/routine server reboots for various ADP clients.

·         Monitor payroll jobs for nation wide ADP clients on weekly basis.

·         Extensive server support, sever configurations, reboots, setups.

·         Perform system reboots and upgrades as required on as needed basis.

·         Send out Client Outage Notifications during system down time; keep thorough flow of communication between client and tech engineers.

·         Hands on experience with various Windows OS, IBM, Compaq and HP servers.

·         Deliver impeccable customer service and support to clients via phone, email and internet interaction

·         Triage and manage System Support queue containing all incoming client issues.

·         Efficiently escalate Tier 2 issues to appropriate product based resource.

·         Perform client environment reboots, comm. sever restarts, and provide general resolutions to client problems.

GM/Oaot Solutions, Belleville MI                                                                                                                              Oct ’03- Mar ‘05

Computer Operator                                                                                   

·         Oversee and maintain the WMS Unix-based system for operation of the SPO Facility.

·         Support plant management and employees with technical issues.

·         Operate the WMS system including IBM RS/6000, Dell, Compaq, Hewlett-Packard, Televideo, Cisco Routers, and Cisco Switches.

·         Achieved a more efficient run schedule which resulted in better production and processing of parts on work floor

·         Accelerated the training period for new operators through well-documented notes and hands-on experience

·         Delivered impeccable service and support to plant management and hourly employees through timely solutions and simplified results.

·         Performed operational tasks that yielded business solutions to the customers and dealerships affiliated with the GM-SPO parts plant.

DSI, Wayne, MI                                                                                                                                                        Feb ’02-Oct ‘03

Contractor                                                                                                               

·         Leased and operated 24ft. box trucks for delivery of Ford Motor Company Parts to Ford Motor Company dealerships.

·         Managed 3 successful routes and 3 delivery drivers.

·         Redesigned the route pick-up and delivery process to create a more efficient route which resulted in meeting and exceeding customer and dealership demands.

·         Awarded 2 additional truck routes to be managed.

·         Hired, trained, and qualified 3 additional drivers to perform route deliveries.

·         Managed and maintained the payroll, invoices, taxes, and contract paperwork of drivers.

·         Reconciled missing parts and transformed dealership problems into solutions.

U of M, Ann Arbor, MI                                                                                                                                         Aug ’01- Feb ‘02

Lab Technician/Assistant                                                                     

·         Maintained and supported several Pathology Doctors in Pathology research labs.

·         Served as an organizer and manager of lab material and instruments.

·         Cataloged lab testing instruments in an new creative manner to improve lab efficiency and productivity

·         Appointed testing of yeast responsibilities which resulted in directly improving and reducing the test times for Doctors.

·         Structured a regular schedule to sterilize and autoclave biohazard waste and lab dishware in a systematic fashion.

INITIAL SECURITY, MI                                                                                                                           Sept ’00-Aug ‘01

Road Supervisor                                                                                 

·         Managed and supervised 25 to 30 security guards, as client sites.

·         Coordinated the work requirements, payroll, and work ethics of security guards

·         Developed and recruited security guards for several client sites

·         Inspected and audited the behavior, work conduct, and concerns of security guards on a daily basis

·         Distributed payroll and uniforms to security guard sites

·         Delegated work responsibilities as needed per client site

·         Conducted client-site visits for inspection and client problem resolutions.

·         Trained new guards on work responsibilities and requirements.

U of M, Ann Arbor, MI                                                                                                                                        Jan ’99-Sept ‘00

Tech Support/Switch Technician                                                   

·         Provided technical support to faculty, staff, and students of the University of Michigan.

·         Performed troubleshooting, repair, maintenance, and diagnostic analysis on the Nortel SL-100 switching network system.

·         Additionally supported a host of systems and equipment including: Nortel Sl-100, Meridian Voicemail System, MAC automated ticketing system, Dell pc’s and laptops, Windows 95/98/2000/NT, AC/DC voltage testing.

·         Administered exceptional support and diagnostic solutions to customer needs

·         Consolidated the change in lines procedure to reduce man hours and expedite phone line service

·         Identified several ways to simplify and tackle difficult technical problems to produce a permanent solution

·         Implemented and created documentation that led to the systematized work process.

·         Conceptualized an improved strategy for several standard operating procedures.

MICHIGAN STEEL PROCESSING, MI                                                                                                          Feb ’96-Jan ‘99

Quality Control Inspector                                                                                 

·         Inspected incoming and outgoing steel material and packaging requirements.

·         Implemented work procedures to ensure quality steel for the customers.

·         Assisted in the achievement of the ISO 9000 certification.

·         Documented procedures and findings to improve steel processing.

·         Conducted several FEMA studies to investigate quality concern issues which resulted in workable solutions.

·         Guided the production teams to a higher awareness of quality assurance

·         Advised production supervisors and managers on quality decisions and improvement measures

·         Maintained SPC calibration records, frequency distribution analysis, cause and effect analysis.

·         Interpreted gamma reports and histograms to management for ways to improve slitting steel process operation.

AT& T/NCR, MI                                                                                                                                        June ’94-Feb ‘96

Field Engineer                                                                                                 

·         Provided on-site customer repair and maintenance of POS and computer based systems.

·         Liaison between customer and corporation.

·         Organized a more efficient method of responding to customer call-ins.

·         Reduced the travel distance between calls to create a more responsive work ethic

·         Updated and upgrade several customer sites to new NCR POS systems.

·         Scheduled preventative maintenance visits, to reduce the number of trouble calls.

SKILL SETS

Systems Engineering, LAN/WAN Networking, Server building, Software/Hardware deployment, Customer Service, Desk Side Support, Project Management, Nortel / Mitel Telecom configuration.

Operating Systems:              Windows 9x family, Win 2000 & XP

Software:              Microsoft Project, Visio, Microsoft Office: Excel, Word, Publisher, Access, PowerPoint, MS-DOS, Quicken Books, SQL Server, Clarify, Microsoft Outlook

Systems:              Windows 95/98, Windows 2000, Windows NT, Mac/OS, Linux/OS, UNIX, Citrix MetaFrame, VNC, Nortel SL-100, Novell Netware, Meridian Voicemail Systems, NCR POS Systems, MAC Automated Ticketing System, BMC, Patrol, Site Scopes.

Hardware:              Unisys Mainframe, IBM RS/6000, Dell, Compaq, Hewlett-Packard, Televideo, WMS, Apple Mac, Cisco Routers, Cisco Switches, Hubs, Repeaters, LAN cabling/installation, Local PBX exchange, AC/DC voltage testing, Card Reader/Access, Gauge Calibration, Printers, Peripheral Devices, NCR and Panasonic POS systems and Peripheral Devices.

Languages:              Visual Basic.

Networks:              TCP/IP, Windows NT 4.0 Server. IT Security.

 

Education

·         Courses in PMM (Project Management Methodology) via ADP. October 2006, Ann Arbor, MI.

·         Associate of Applied Science in Computer Networking Systems, June 2003, ITT Tech, Canton, MI.

·         Technical Certifications, December 1994, AT&T Technical Training Center, Dayton, OH.

·         Computer Science Credits, July 1991, Henry Ford Community College, Dearborn, MI

·         Currently studying for MCP & MCSE certifications.

REFRENCES:              Furnished upon request.

Download Resume Format