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Maya  Cross

maya@tcc-svcs.com

309 Lake Terrace Drive

Elk Grove, CA 95001

(916) 730-9876

VP / Director of IT - Practice Director

Infrastructure & Operations / Business Continuity / DR & DT / M&A / Client, Partner & Vendor Relations

Compliance / Program & Project Management / QA / Risk Management / Negotiations / CRM / ERP / RFP

Delivered leading-edge technology and practical business solutions to companies/clients in diverse industries including banking, defense, insurance, medical, software, retail and web technology. Implemented knowledge-based systems and promoted IT education/training programs, effectively supporting sales and enabling IT organizations to run like a business. Rolled out programs at four pre-IPO organizations, and astutely managed global channel partner relationships. 

Certifications: CBCP - Certified Business Continuity Professional, Disaster Recovery Institute International (DRII).

MBCI - Member of Business Continuity Institute (BCI).

Special Skills: Gifted strategic and tactical planner... Champion constructive debate and collaboration... Install superior controls... Increase shareholder value... Minimize liability exposure... Streamline operations to reduce costs... Mentor staff while motivating members to support enterprise objectives... Deal closer, with excellent presentation skills.

MBA, Master of Business Administration, University of Phoenix, degree conferred; January 2011, Phoenix, AZ.

BS, Computer Information Systems; AS, Computer Science for Business, DeVry University, Atlanta, GA.

Selected Achievements

Jumpstarted critical UC Berkeley IT project, slashing project implementation schedule 25% and saving $178K in professional services fees. Upon joining University Relations IT Dept., discovered its most significant initiative lacked leadership and was behind schedule. Assessed project and engaged vendor to effectively manage $500K professional services contract. Formed project steering committee/charter, created communication plan and hired additional staff to assist with key project deliverables. Cut project execution schedule from 24 to 18 months while lowering consulting fees.

Launched post-sales support program at GoldenGate Software, generating $2.1M from 20 key accounts in initial pilot quarter. After-sale customer satisfaction rating was extremely low. Spearheaded the Technical Account Management (TAM) Program, establishing methodology and business practices to provide quality account management to customers. Restored customer confidence, leading to up-selling of additional products/services into firm's major accounts and expansion of service to 41 hospitals and clinics across the United States and Canada.

Built customer Web portals and supporting applications at CampusEngine for 105 US universities. Company lacked sufficient staff to facilitate product rollout for client universities throughout the country. Established policies/procedures to support product development, release and implementation. Also led team in establishing design, development and release standards while building graphic design and web development teams focused on promoting release accountability standards. Created methods for delivering customer solutions and set internal delivery standards. 

Executed multi-million dollar BofA code migration project, saving $2M on proposed vendor agreement. The process of migrating code across environments was inefficient and impacted code integrity. Designed/developed module control and migration system, which automated and streamlined the process of moving source/object code among development, test and production environments. Saved department millions on proposed vendor software purchase/ licensing and maintenance agreement while increasing productivity and operational efficiency.

Career Overview

Principal and IT Consultant, The Cross Connection, 2006-present. Provide business continuity management, program/project management, technical account management and M&A IT due diligence services for small businesses. In addition, advise clients such as UC Berkeley on Best Practices, compliance adherence, disaster recovery/tolerance etc.

Director, Global Technology, GoldenGate Software, Inc., 2001-2006. Recommended architecture design solutions in support of direct/indirect sales. Facilitated customer interface meetings in 36 countries. Authored many White Papers.

Director, Application Engineering, CampusEngine.com, 2000-2001. Served as part of executive team for this startup web services firm. Led application technical development and 25 support staff. Managed suppliers and $5M budget.

Director, Decision Support/Product Implementation, Sega Network, Inc., 1998-2000. Managed 48 staff, $25M budget and product development lifecycle for gaming firm. Major products included Sprint-branded version of Heat.Net

Consultant/Project Manager, Blackhawk Consulting and Dynamic Computing Services, 1996-1998.

Applications Developer/Systems Engineer, Lockheed Missiles and Space, Bank of America and Wells Fargo Bank.

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